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Nexus Family Healing

Operations Coordinator

East Bethel, MN, United States

$55,000 to $60,000 USD / year

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Job details

Pay: $55,000 to $60,000 USD / year
Experience: 2+ years of experience in a residential, behavioral health, human services, healthcare, or youth-serving environment
Posting language: English
Posted: Nov 9, 2026

Original job description

Description

Nexus Family Healing is looking to hire an Operations Coordinator to join our team at our East Bethel, MN youth & teen psychiatric residential treatment facility!

For more than 50 years, Nexus has empowered thousands of children, families, and adults to find hope and healing. What started in 1972 as a single program in Minnetonka, Minnesota, has grown into a nationally recognized network across five states. As a progressive leader in youth and family mental health, we’re driven by a clear mission: to close gaps in care and create brighter futures for those we serve.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Pay and Schedule:

Full-time, salaried exempt position
On-site position: 900 189th Ave NE, East Bethel, MN 55011
Starting salary range: $55,000-$60,000 annually

Nexus’ Comprehensive Benefits Include:

Four weeks paid time off (PTO) in the first year of employment
Multiple options for health insurance coverage
No-cost life insurance
Short/long-term disability insurance
401k match
NEW - Talkspace Therapy Benefit for the whole family
NEW - Hinge Health Benefit for the whole family
NEW – Carrot Fertility Benefit
Tuition assistance and training opportunities
Advancement pathways and internal promotion
And much more!

Position Summary: Our Operations Coordinator supports the daily operations of the residential youth program by coordinating staffing, programming, compliance, safety, and communication functions. This role serves as a key operational resource, partnering with program leadership and direct care staff to maintain a safe, structured, and therapeutic environment that promotes positive outcomes for youth.

Primary responsibilities:

On-site Program Operations & Coordination

Coordinate daily program operations to ensure the residential environment remains safe, organized, therapeutic, and aligned with treatment goals.
Develop and maintain staff schedules for Youth Care Professionals (YCPs) to ensure appropriate coverage and compliance with required staff-to-youth ratios.
Create and coordinate daily milieu programming, including recreational activities, therapeutic groups, and community outings.
Arrange client transportation needs for medical or other necessary appointments.
Collaborate with the Program Director, Program Supervisor, Executive Program Director, and other stakeholders to communicate operational priorities, program updates, and organizational initiatives.
Assist with admissions, discharges, and other operational processes to support continuity of care and program efficiency.
Maintain required records, reports, schedules, and operational documentation

Staff Support & Workforce Development

Assist with recruiting, interviewing, onboarding, orienting, and training Youth Care Professionals.
Promote employee engagement, retention, teamwork, and a positive workplace culture.
Maintain an active presence within the residential environment, providing real-time coaching, guidance, and operational support to staff.
Serve as a resource for frontline staff and support effective communication between leadership and direct-care teams.
Help ensure staff understand and follow program expectations, policies, and procedures.

Quality, Compliance & Risk Management

Monitor staffing levels and ensure compliance with licensing, regulatory, accreditation, and organizational requirements.
Monitor the timely completion of programmatic documentation in accordance with organizational policies, regulatory requirements, and established deadlines.
Escalate documentation deficiencies and compliance concerns to the Program Director.
Partner with the Compliance Coordinator to review incident reports, identify trends, and support corrective action plans.
Assist with preparation for audits, inspections, licensing reviews, and accreditation visits.
Support camera review processes and other monitoring activities as assigned.
Support quality improvement initiatives across program activities.

Safety & Facilities Oversight

Monitor facility safety, cleanliness, and overall environmental standards to maintain a welcoming and therapeutic setting.
Track inventory levels for supplies, equipment, and program materials and coordinate replenishment as needed.
Support the implementation of safety procedures, crisis response protocols, and risk management practices.
Help ensure the residential environment remains compliant with health, safety, and regulatory standards.

Youth Care & Therapeutic Environment

Support staff in implementing trauma-informed treatment interventions, behavioral support strategies, and individualized safety plans.
Promote a positive, structured, and therapeutic milieu that supports youth development and treatment objectives.
Assist in maintaining a safe and supportive environment that fosters dignity, respect, and positive youth outcomes.
Monitor program activities and environmental conditions to ensure youth receive high-quality care and supervision.

Agency Participation

Attend staff meetings and training sessions as required by Nexus.
Understand and support the Nexus philosophy and treatment modalities.
Understand and comply with all Nexus policies and procedures regarding client confidentiality.
Perform other duties and responsibilities as assigned to support program operations and organizational goals.

Requirements

Required Qualifications:

High school diploma or GED; associate or bachelor’s degree in related field preferred
2+ years of experience in a residential, behavioral health, human services, healthcare, or youth-serving environment
Experience coordinating schedules, operations, or program activities
Strong organizational, communication, and problem-solving skills
Proficiency with Microsoft Office and electronic documentation systems.
Must successfully pass a (DHS/DCFS/CJIS/DHHS/ODHS or other) federal and state criminal background check
Must participate, complete, and successfully pass an agency-specific therapeutic intervention/restraint (TCI, HWC, NCI) training and exam
Must have strong written and verbal communication skills
Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges
Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values
Valid driver’s license required. Must meet state regulating agency and Nexus Home Office driving requirements.

Preferred Education and Experience:

Bachelor’s degree in Social Science, Human Services, Business, or other related discipline
Experience with staffing coordination, onboarding, training, or workforce development.
Knowledge of licensing, accreditation, and regulatory requirements applicable to residential services.

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

Our ICARE Values:

Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern
Agility: Exhibiting flexibility and adapting quickly
Responsiveness: Being quick, positive, and accurate
Excellence: Demonstrating quality results that surpass ordinary standards

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives - including your own!

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More about this job

Skills

Regulatory compliance
Communication skills
Leadership
Documentation
Support ICT system users
Recruitment
Onboarding
Teamwork
Coaching
Risk management
Inspection
Monitor activities
Supervise worker safety
Guide staff
Confidentiality
Problem solving
Microsoft Office
Valid driver's licence
Social sciences

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