Jobs in the United States

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Added 1 min ago
Senior Product Manager
Legrand Group
Chicago, IL
Legrand has an exciting opportunity for a Senior Product Manager to join the Lighting & Controls division in Chicago, IL.
Added 4 mins ago
REGULATORY ADVISOR
FORMULATED Solutions LLC
Largo, FL
This is a senior individual contributor position that partners with the Regulatory Affairs Manager and site Quality leaders. The position carries full Quality authority, equivalent to the…
Added 8 mins ago
CF
Sr Project Manager
Citizens Financial Group, Inc.
Johnston, RI · Westwood, MA
- $123,000 to $159,000 USD / year
The Senior Project Manager will play a highly visible role within the NEXT PMO, partnering closely with the Head of NEXT PMO to lead the operationalization and ongoing evolution of the PMO…
Added 10 mins ago
Intern, Lab Engineering
Hill Phoenix, Inc.
South Chesterfield, VA · Chester, VA · Chesterfield, VA
We are looking for an Engineering Intern. Our Engineering Internships are project-based internships in development, controls, systems, testing, or operational. This role will assist…
Added 14 mins ago
Out of the Darkness Walker Coach
American Foundation for Suicide Prevention
United States
Senior Manager, Out of the Darkness Overnight Walk
Added 15 mins ago
Senior Project Manager - Construction Design Build
Maguire
Sioux Falls, SD
As a Senior Project Manager - Design-Build, you will play a critical leadership role in developing and delivering complex water infrastructure projects from concept through completion. This…
Added 15 mins ago
Senior Site Manager
Körber Group
Remote work, OR
The Senior Site Manager is the senior Körber leader accountable for safe, high-quality, on-schedule, and financially disciplined execution of large, complex material-handling and automation…
Added 16 mins ago
Infrastructure Architect
Mesa Brand
Madison, AL
…identity, Microsoft 365, Azure, and endpoint management. This is a senior, hands-on role. You will design solutions, build and change production systems yourself, lead incident response,…
Added 19 mins ago
Sr. Quality Specialist, QMS & Compliance
PPL Healthcare LLC
United States
The Senior Quality Specialist, QMS & Compliance is an experienced individual contributor responsible for the day-to-day execution and continuous improvement of the site audit, supplier…
Added 20 mins ago
Senior Manager, Project Controls, Mechanical Estimator, Project & Development Services
Cushman & Wakefield U.S., Inc.
Remote, United States
Mentor and oversee Managers and Senior Project Controls staff
Added 23 mins ago
AS
Senior Manager, Strategic Sourcing
Aspen Skiing Company
Denver, CO
- $97,800 to $119,700 USD / year
The Senior Manager, Strategic Sourcing is accountable for defining and advancing the enterprise strategy for maintenance, repair, and operations (MRO) materials and contracted services,…
Added 24 mins ago
Senior Financial Analyst, Financial Planning & Analysis
AutoZone
Memphis, TN
Develop clear explanations of changes in the financial outlook and summarize key findings for Senior Manager and VP of FP&A review.
Added 25 mins ago
PROGRAM MANAGER III
Platform Aerospace
Hollywood, MD
The Program Manager III leads and oversees all phases of assigned programs from inception through completion, ensuring successful execution while meeting business, financial, and customer…
Added 25 mins ago
Capital Accounting Manager
CyrusOne Management Services LLC
Dallas, TX
We are looking for an experienced Accounting Manager to lead the Company’s capital accounting function. The successful candidate will oversee accounting activities related to construction…
Added 26 mins ago
Recovery Product Manager
GSK
Philadelphia, PA
The Recovery Product Manager will establish and govern recovery practices, standards, quality expectations and delivery disciplines across Digital & Tech, while overseeing recovery…
Added 28 mins ago
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Program Manager
AbbVie
Durham, NC
- $109,500 to $208,500 USD / year
1. Portfolio Governance & Project Finance - Design and operate project finance portfolio governance that supports investment discipline, prioritization, and executive decision-making.…
Added 28 mins ago
A
Program Manager
AbbVie
Durham, NC
- $109,500 to $208,500 USD / year
1. Portfolio Governance & Project Finance - Design and operate project finance portfolio governance that supports investment discipline, prioritization, and executive decision-making.…
Added 28 mins ago
Senior Product Manager (US) - Partnership Programs, Digital
TD Bank, N.A.
Remote, United States
The Senior Product Manager plays a critical role in shaping and advancing product strategy to deliver meaningful customer experiences and sustainable business growth. This role is…
Added 29 mins ago
Strategic Sourcing & Cost Engineer
Aptyx
OR
The Manager, Strategic Sourcing & Cost Engineering is responsible for reducing the total cost of raw materials, purchased components, packaging and externally provided services across…
Added 30 mins ago
A.I Governance Manager
Bloomberg Industry Group, Inc.
Arlington, VA
Develop AI policies, standards, procedures, guidelines playbooks, templates, and controls for multiple platforms and diverse systems environments as they pertain to compliance requirements.
Added 38 mins ago
Senior Manager, Enterprise Network and Telecommunications
Vail Resorts
MO
The Senior Manager, Enterprise Network and Telecommunications is responsible for leading the teams that operate and secure the organization's enterprise network, network-security,…
Added 43 mins ago
Project Support Associate
Angeion Group LLC
Philadelphia, PA
The Project Support Associate will assist with providing professional and timely class member communication, proper documentation handling, special projects and daily required time entry…
Added 44 mins ago
Recovery Product Manager
GlaxoSmithKline LLC
Remote, United States
The Recovery Product Manager will establish and govern recovery practices, standards, quality expectations and delivery disciplines across Digital & Tech, while overseeing recovery…
Added 47 mins ago
Contracts Manager
Synergy BIS
United States
We are seeking a strategic Contracts Manager to lead our contracts management function. This key leadership position will be responsible for overseeing the development, negotiation, and…
Added 48 mins ago
T&
Data Center Mechanical Technical Program Manager (Remote)
Turner & Townsend
Remote, United States
- $150,000 to $175,000 USD / year
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

Nexthink

Manager, Customer Operations

Boston, MA, United States

$120,000 to $200,000 USD / year

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Job details

Pay: $120,000 to $200,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $190M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. *This is a hybrid position working out of our Boston, MA office - 3 days per week onsite. Candidates MUST live within commutable distance to our office.

Job Description

We're looking for a Manager, Customer Operations to own the operational backbone of our global Go-to-Market engine. You'll sit at the intersection of Sales, Finance, Legal, and Customer Success - making deals close faster, customer onboarding smoother, and revenue flow cleaner. This is an opportunity to make operational excellence a genuine competitive advantage for a fast-scaling, global software company.

Key Responsibilities:

Own the integrity of the company's bookings process end-to-end, enforcing the controls that protect revenue accuracy and support audit readiness.
Drive accurate, timely billing across License, Subscription, and Professional Services contracts, reducing errors and accelerating cash collection.
Champion the end-to-end Quote-to-Cash process and track KPIs (SLAs, backlog, billing accuracy, cycle times), eliminating friction across CRM, CPQ, and ERP systems and translating performance data into decisions.
Manage the customer lifecycle from signature to separation - coordinating onboarding (license provisioning, welcome workflows, SLA tracking) and offboarding (contract termination, license revocation, final billing).
Own license operations across customer provisioning, demo environments, and partner enablement, and partner with Sales and Customer Success on renewal quote production so no renewal falls through the cracks.
Manage channel order processing and partner license fulfillment for the reseller and distributor ecosystem.
Serve as the operational backbone for Sales, CS, and Finance - triaging and resolving support requests against SLAs that mean something, while providing sound judgment on non-standard terms, pricing exceptions, and commercial edge cases.
Act as the senior point of escalation for billing disputes, provisioning failures, and partner issues, and support the design and delivery of training programs that scale with the business.
Manage and develop a team of 2 operations professionals across global markets, coaching and building a team people are proud to be part of.
Lead cross-functional improvement initiatives with Transformation, IT, RevOps, and Finance to drive automation, and champion data integrity and audit/internal control documentation across operational workflows.

Qualifications

Proven leadership experience in a fast-scaling software or SaaS environment, with a track record of building high-performing operations teams.
Deep understanding of the Quote-to-Cash cycle and the levers that drive revenue accuracy and efficiency.
Strong Salesforce expertise; familiarity with NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP/billing tools is a plus.
Exceptional communication skills across all levels, from CFO to junior analyst.
A genuine ownership mindset and structured project management skills, comfortable running multiple workstreams in a high-pace environment.
Partner/channel operations experience - familiarity with reseller or distributor ecosystems is a strong plus.
Master's degree or equivalent experience in Business, Finance, or Operations.

Additional Information We are nearly 700 employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

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Skills

Sales
Onboarding
ERP
Coaching
Documentation
Leadership
Salesforce
Oracle NetSuite
Communication skills
Project management

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