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Added just now
Network Specialist
Siddons-Martin Emergency Group
Houston, TX
…essential functions of the role, as well as operational support for building access control and security camera…
Added 3 mins ago
Creative Operations Associate Manager
HelloFresh
NY
Support best practices across project management systems and operational tools, ensuring adherence to standardized processes while identifying opportunities for automation and scalable…
Added 4 mins ago
I
Revenue Accounting Manager
Iterable
Remote, United States
- $112,000 to $151,000 USD / year
As the Revenue Accounting Manager, you will play a critical role in overseeing the company's revenue recognition and cash conversion processes. As a key individual contributor, you will be…
Added 5 mins ago
Microsoft Automation Sustainment Engineer - Ansible
Atlas Technologies Inc
North Charleston, SC · AL · CA · CT · FL · GA · KS · KY · LA · ME · MD · NC · OR · RI · SC · TX · VA · WV · NJ · DC · MA
Atlas Tech is seeking a Microsoft Systems Sustainment Engineer to support the systems engineering, automation, and integration of Naval software systems. This role provides critical…
Added 18 mins ago
Senior Cloud Engineer
CACI, INC.-FEDERAL
Remote, United States
Join alongside an Information Technology (IT) Systems Engineering team supporting the Department of the Air Force (DAF) Enterprise Information Technology as a Service (EITaaS). As part of…
Added 18 mins ago
Project Manager
Aumovio
Auburn Hills, MI
…engineers to evaluate proposed solutions and change requests. By building strong customer partnerships, identifying growth potential, and aligning technical feasibility with manufacturing…
Added 18 mins ago
Alliance Sales Executive, Associate Director, IBM - Healthcare, Life Sciences and Government
EY
Iselin, NJ · Washington, DC · Hoboken, NJ · Atlanta, GA · Boston, MA · Philadelphia, PA · Stamford, CT · McLean, VA · Chicago, IL · Jericho, NY · New York, NY
Act as a trusted partner to IBM HLS and Government field teams, building EY’s credibility, mindshare and market share with account executives, solution leaders, and sales leadership.
Added 18 mins ago
AI-Native Experience Engineer - Manager
EY
Washington, DC · Greenville, SC · Charleston, WV · Milwaukee, WI · Denver, CO · Toledo, OH · Memphis, TN · Jacksonville, FL · Charlotte, NC · Baltimore, MD · Las Vegas, NV · San Mateo, CA · Sacramento, CA · Orlando, FL · Oklahoma City, OK · Palo Alto, CA · Westlake Village, CA · New Orleans, LA · Grand Rapids, MI · San Jose, CA · Hoboken, NJ · Rochester, NY · Akron, OH · Tampa, FL · San Antonio, TX · Chattanooga, TN · Cincinnati, OH · Southfield, MI · Boca Raton, FL · Stamford, CT · Minneapolis, MN · Miami, FL · Huntsville, AL · Albany, NY · Indianapolis, IN · Los Angeles, CA · Grandview Heights, OH · Des Moines, IA · Fort Worth, TX · Philadelphia, PA · New Brunswick, NJ · Tulsa, OK · Houston, TX · Austin, TX · Portland, OR · Raleigh, NC · Providence, RI · Dallas, TX · Iselin, NJ · San Francisco, CA · St. Louis, MO · Arlington, VA · Cleveland, OH · Tallahassee, FL · Alpharetta, GA · Tucson, AZ · Phoenix, AZ · Richmond, VA · Buffalo, NY · Chicago, IL · Baton Rouge, LA · Jericho, NY · Irvine, CA · Seattle, WA · Boston, MA · Louisville, KY · Rogers, AR · Secaucus, NJ · McLean, VA · Nashville, TN · Detroit, MI · Birmingham, AL · Chantilly, VA · Hartford, CT · Wichita, KS · San Diego, CA · Kansas City, MO · New York, NY · Salt Lake City, UT · Pittsburgh, PA · Atlanta, GA
…understand, direct, and confidently collaborate with capable AI systems. From delegation and decision-making to oversight and recovery, you will shape experiences that make AI behavior…
Added 18 mins ago
AI-Native Product Engineer - Manager
EY
Denver, CO · Hoboken, NJ · Arlington, VA · Boston, MA · Charleston, WV · San Antonio, TX · Hartford, CT · Des Moines, IA · Houston, TX · Chantilly, VA · Greenville, SC · Seattle, WA · Westlake Village, CA · Louisville, KY · Memphis, TN · Salt Lake City, UT · Toledo, OH · Rogers, AR · Buffalo, NY · Milwaukee, WI · Akron, OH · San Francisco, CA · St. Louis, MO · Philadelphia, PA · Alpharetta, GA · Cincinnati, OH · Irvine, CA · San Jose, CA · Baltimore, MD · Raleigh, NC · San Diego, CA · Minneapolis, MN · Portland, OR · Dallas, TX · Orlando, FL · Las Vegas, NV · Baton Rouge, LA · Jacksonville, FL · New Orleans, LA · Southfield, MI · Indianapolis, IN · Phoenix, AZ · Boca Raton, FL · Secaucus, NJ · Oklahoma City, OK · Rochester, NY · Tucson, AZ · Chattanooga, TN · Richmond, VA · Miami, FL · New Brunswick, NJ · Cleveland, OH · Albany, NY · Pittsburgh, PA · Grand Rapids, MI · Kansas City, MO · Tulsa, OK · McLean, VA · Jericho, NY · Providence, RI · Chicago, IL · Nashville, TN · Stamford, CT · Sacramento, CA · Palo Alto, CA · Detroit, MI · Grandview Heights, OH · Birmingham, AL · Charlotte, NC · Tallahassee, FL · San Mateo, CA · Fort Worth, TX · Los Angeles, CA · Tampa, FL · Wichita, KS · Huntsville, AL · Washington, DC · New York, NY · Austin, TX · Iselin, NJ · Atlanta, GA
Agentic products: Experience building workflow automation or collaborative AI products that interact with real business systems.
Added 21 mins ago
Manager, Software Development and Engineering
Charles Schwab
Southlake, TX
…through driving significant step-change in our time to market, building more integrated client-centric experiences, and enabling project success via cross-functional…
Added 22 mins ago
AE
HVAC and Building Automation Systems Specialist (All Levels)
Albireo Energy, LLC
Lubbock, TX
- $25 to $55 USD / hour
A key member of the Albireo team, the System Specialist will be responsible for providing the execution for HVAC Building Automation projects, to include:
Added 22 mins ago
AE
HVAC and Building Automation Systems Specialist (All Levels)
Albireo Energy, LLC
Fort Worth, TX
- $25 to $55 USD / hour
A key member of the Albireo team, the System Specialist will be responsible for providing the execution for HVAC Building Automation projects, to include:
Added 22 mins ago
HVAC and Building Automation Project Manager
Albireo Energy, LLC
Fort Worth, TX
The Project Manager leads and supervises all aspects of assigned projects within the solutions business, including new construction, renovations, upgrades, tenant improvements, and service…
Added 22 mins ago
HVAC and Building Automation Project Manager
Albireo Energy, LLC
San Antonio, TX
The Project Manager leads and supervises all aspects of assigned projects within the solutions business, including new construction, renovations, upgrades, tenant improvements, and service…
Added 22 mins ago
AE
HVAC and Building Automation Systems Specialist (All Levels)
Albireo Energy, LLC
San Antonio, TX
- $25 to $55 USD / hour
A key member of the Albireo team, the System Specialist will be responsible for providing the execution for HVAC Building Automation projects, to include:
Added 22 mins ago
HVAC and Building Automation Project Manager
Albireo Energy, LLC
Dallas, TX
The Project Manager leads and supervises all aspects of assigned projects within the solutions business, including new construction, renovations, upgrades, tenant improvements, and service…
Added 22 mins ago
AE
HVAC and Building Automation Systems Specialist (All Levels)
Albireo Energy, LLC
Dallas, TX
- $25 to $55 USD / hour
A key member of the Albireo team, the System Specialist will be responsible for providing the execution for HVAC Building Automation projects, to include:
Added 22 mins ago
Category Manager, Forecast and Planning, Global Manufacturing and Distribution Services
Amazon
Houston, TX · Austin, TX
…through technology, with a dedicated technology pillar focused on building the tools and systems that make world-class procurement possible at Amazon's…
Added 22 mins ago
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HVAC and Building Automation Systems Specialist (All Levels)
Albireo Energy, LLC
Austin, TX
- $25 to $55 USD / hour
A key member of the Albireo team, the System Specialist will be responsible for providing the execution for HVAC Building Automation projects, to include:
Added 22 mins ago
HVAC and Building Automation Project Manager
Albireo Energy, LLC
Austin, TX
The Project Manager leads and supervises all aspects of assigned projects within the solutions business, including new construction, renovations, upgrades, tenant improvements, and service…
Added 24 mins ago
Commercial HVAC Department Manager
Benedict Sales & Service
Altoona, WI
Familiarity with building automation and control systems
Added 25 mins ago
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Critical Facility Engineer III (Shift Lead)
Salute Inc.
Dallas, TX · Royse City, TX
- $46 to $51 USD / hour
…electrical and mechanical troubleshooting. Reporting to the Site Manager, the CFE III serves as the on-shift operational commander and primary technical lead for their assigned 12-hour…
Added 27 mins ago
HK
Customer Experience & Automation Manager
HEALTHY KIDS PROGRAMS
Fishkill, NY
- $24 to $26 USD / hour
Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.
Added 27 mins ago
HK
Customer Experience & Automation Manager
HEALTHY KIDS PROGRAMS
New Windsor, NY
- $24 to $26 USD / hour
Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.
Added 28 mins ago
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Engineering Intern - Mission Critical
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Sterling, VA
- $25 USD / hour
Controls Engineering Intern: Building automation and control systems, sequences of operation, points and trends, graphics, functional testing, troubleshooting, and data review.

Nexthink

Manager, Customer Operations

Boston, MA, United States

$120,000 to $200,000 USD / year

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Job details

Pay: $120,000 to $200,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $190M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. *This is a hybrid position working out of our Boston, MA office - 3 days per week onsite. Candidates MUST live within commutable distance to our office.

Job Description

We're looking for a Manager, Customer Operations to own the operational backbone of our global Go-to-Market engine. You'll sit at the intersection of Sales, Finance, Legal, and Customer Success - making deals close faster, customer onboarding smoother, and revenue flow cleaner. This is an opportunity to make operational excellence a genuine competitive advantage for a fast-scaling, global software company.

Key Responsibilities:

Own the integrity of the company's bookings process end-to-end, enforcing the controls that protect revenue accuracy and support audit readiness.
Drive accurate, timely billing across License, Subscription, and Professional Services contracts, reducing errors and accelerating cash collection.
Champion the end-to-end Quote-to-Cash process and track KPIs (SLAs, backlog, billing accuracy, cycle times), eliminating friction across CRM, CPQ, and ERP systems and translating performance data into decisions.
Manage the customer lifecycle from signature to separation - coordinating onboarding (license provisioning, welcome workflows, SLA tracking) and offboarding (contract termination, license revocation, final billing).
Own license operations across customer provisioning, demo environments, and partner enablement, and partner with Sales and Customer Success on renewal quote production so no renewal falls through the cracks.
Manage channel order processing and partner license fulfillment for the reseller and distributor ecosystem.
Serve as the operational backbone for Sales, CS, and Finance - triaging and resolving support requests against SLAs that mean something, while providing sound judgment on non-standard terms, pricing exceptions, and commercial edge cases.
Act as the senior point of escalation for billing disputes, provisioning failures, and partner issues, and support the design and delivery of training programs that scale with the business.
Manage and develop a team of 2 operations professionals across global markets, coaching and building a team people are proud to be part of.
Lead cross-functional improvement initiatives with Transformation, IT, RevOps, and Finance to drive automation, and champion data integrity and audit/internal control documentation across operational workflows.

Qualifications

Proven leadership experience in a fast-scaling software or SaaS environment, with a track record of building high-performing operations teams.
Deep understanding of the Quote-to-Cash cycle and the levers that drive revenue accuracy and efficiency.
Strong Salesforce expertise; familiarity with NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP/billing tools is a plus.
Exceptional communication skills across all levels, from CFO to junior analyst.
A genuine ownership mindset and structured project management skills, comfortable running multiple workstreams in a high-pace environment.
Partner/channel operations experience - familiarity with reseller or distributor ecosystems is a strong plus.
Master's degree or equivalent experience in Business, Finance, or Operations.

Additional Information We are nearly 700 employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

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Skills

Sales
Onboarding
ERP
Coaching
Documentation
Leadership
Salesforce
Oracle NetSuite
Communication skills
Project management

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