Jobs in the United States

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IT Support Intern
FreedomRoads, LLC
Chicago, IL
The IT Support Engineer provides first-line technical support for Camping World’s employees across retail, dealerships, call centers, distribution centers, and corporate offices. This role…
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Electrical & Computer Engineer
True Talent Solutions Partners
Los Angeles, CA
- $120,000 to $220,000 USD / year
- Must be willing to work on-site five days per week and be a U.S
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Senior Software Engineer - .NET
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Remote, United States
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Sales, Engineering - Bay Area
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- $140,000 to $190,000 USD / year
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Materials Engineer
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Brookfield, WI
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Engineer- Design Reliability IV USA
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Commissioning Project Manager-Data Center
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Middletown, RI
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Mechanical Engineer
Actalent
Latham, NY
- $90,000 to $100,000 USD / year
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Electrical Engineer
Actalent
Albany, NY
Must possess the fundamental technical and administrative skills required to perform the job duties
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Electrical Engineer
Actalent
Halfmoon, NY
- $120,000 to $160,000 USD / year
Electrical Engineer - Power Electronics & LED Systems
Added 1 min ago
Vice President, Operations Robotics & Automation
Fanatics Collectibles
Tigard, OR
…engineered systems rather than headcount: robotics, automation, software and data that keep high-value assets secure, accurately tracked and moving…
Added 1 min ago
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Mechanical Engineer
Actalent
Deerfield Beach, FL
- $45.67 to $55.29 USD / hour
Local Manufacturer hiring for a Mechanical EngineerJob DescriptionThis Mechanical Engineer role focuses on electro-mechanical design and analysis of aerospace components. You will lead new…
Added 1 min ago
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Project Coordinator
Actalent
Brooklyn, NY
- $30 to $40 USD / hour
Experience with construction software such as Procore, Bluebeam, AutoCAD, Excel, or similar tools is beneficial.
Added 1 min ago
Network Operations Engineer
Computer Services, Inc.
Remote, United States
The Network Operations Engineer is a customer-facing, advanced-level technical role responsible for connecting customer LAN environments to CSI core-processing platforms and supporting…
Added 1 min ago
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Civil Engineer
Actalent
Winchester, VA
- $60,000 to $110,000 USD / year
Job Title: Civil EngineerJob DescriptionThis Civil Engineer position offers the opportunity to work under the guidance of a licensed Professional Engineer as part of a collaborative project…
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Tooling Design Engineer
Actalent
Jacksonville, FL
Preferred proficiency in 3D CAD software such as SolidWorks, Pro/ENGINEER (Pro-E), Unigraphics, or AutoCAD.
Added 1 min ago
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Mechanical Process Engineer
Actalent
Scottsdale, AZ
- $40.87 to $50.48 USD / hour
Job Title: Mechanical Process EngineerJob DescriptionAs a Mechanical Process Engineer, you will support engineering studies, write reports, and develop and complete engineering…
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Product Engineering Failure Anaylsis Intern
Texas Instruments
Dallas, TX
Designing, debugging, and correlating test hardware and software
Added 1 min ago
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Chemical Process Engineer
Actalent
Scottsdale, AZ
- $40.87 to $50.48 USD / hour
Job Title: Chemical Process EngineerJob DescriptionAs a Chemical Process Engineer, you will support engineering studies, write reports, and develop and complete engineering calculations.…
Added 1 min ago
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Field Service Engineer
Actalent
Grand Rapids, MI
- $63,000 to $75,000 USD / year
Exciting opportunity to join a custom machine manufacturer as an entry level Field Service Engineer. Ideal candidates are those eager to transition into controls, software, mechanical, or…
Added 1 min ago
Senior Roadway Engineer
STV Incorporated
Louisville, KY · Lexington, KY · Owensboro, KY · Glasgow, KY
STV is seeking a Senior Roadway Engineer to join the team in Kentucky. This position offers excellent potential for career advancement as this individual would assist staff and our other…
Added 1 min ago
Roadway Engineer
STV Incorporated
Louisville, KY · Lexington, KY · Owensboro, KY · Glasgow, KY
STV is seeking a Roadway Engineer to join the team in Kentucky. This position offers excellent potential for career advancement as this individual would assist staff and our other offices…
Added 1 min ago
Overhead Contact System (OCS) Engineer
STV Incorporated
Philadelphia, PA
STV is seeking an Overhead Contact System (OCS) Engineer to join our Systems team in our Philadelphia, PA office. This position will support the planning, design, coordination, and delivery…
Added 1 min ago
Electrical Engineering Specialist
STV Incorporated
Boston, MA
…project under the review and supervision of the chief electrical engineer to perform the following project related…

Nextech

Associate Client Success Manager (Remote - US)

Remote, United States

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Experience: 1-2 years of client success / account management experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

This role is open in all states within the United States except for: California, New York, Washington, and Colorado.

The Associate Client Success Manager serves as the primary relationship manager between our clients and our internal stakeholders. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential Functions

Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution
Provide minimum number of “Client Touches” as outlined in performance metrics for the ACSM role to ensure exceptional customer experience
Present and demonstrate any aspect of products currently licensed to the customer in order to refamiliarize, orient provide value to the user/customer to maximize customer experience
Proactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely (Ex: Former Customer campaign, Ophth/Derm list, Sunsetting of products, Azure outages, etc.) and monitor/record the status of all customer communication in Salesforce, Excel or other prescribed method. This includes processing of administrative work i.e. credit memos.
Continue to maintain client renewal rate at or above company required goals in designated territory. Address exit strategies as needed and update SF record to include attrition details accurately.
Following up on any client success / account management issues that are routed through marketing leads to ensure customer satisfaction
Identify and escalate (to inside sales representative) sales opportunities from within the existing customer base as assigned, maintaining a continuous focus on growth and expansion within existing clients
Respond to inbound calls in accordance with performance standards for the ACSM role, resolving customer issues and ensuring an exceptional client experience
Work with inside sales manager to collaborate on client experience as necessary to ensure a positive outcome
Fully accountable for maintaining a referenceable customer base for assigned territory by facilitating on-site visits with existing customers, collaborate with inside and new business sales team to leverage current account relationships for prospective sales, and ensuring minimum level of “client touches”.
Participate in kick off calls to successfully transition account ownership post-sale/implementation.
Complete customer care calls to build and secure strong client relations resulting in unsurpassed client satisfaction
Identify at-risk clients and orchestrates Improvement Plans as necessary by collaborating with the appropriate internal constituents
Carry out additional responsibilities as assigned based on business needs

Minimum Requirements

1-2 years of client success / account management experience
Excellent customer service skills
Exceptional written and verbal communication skills
Demonstrated ability to problem solve; strong judgment and interpersonal skills
Ability to work effectively with all levels of the organization;
Approachable, professional, patient, balanced approach to handling tasks of varying priority and stress levels
Ability to travel throughout the year, including occasionally on weekends

Work Environment/Physical Demands

Remote work
Long distance or air travel as needed
This role requires a significant amount of work in front of the computer with communication through daily through chat, phone calls, and virtual meetings.

Total Rewards

Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
10 paid holidays
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Nextech Luminary Peer Recognition Program
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
Pet Insurance options

Total Rewards

Generous annual bonus opportunity

401(k) with Employer Match

Flexible Time Off: take time off when you need it without worrying about available hours

11 paid holidays

Your Day Your Way - Celebrate a day of cultural or social significance to you

Insurance: Choice of Medical, Dental, and Vision plans

Health Savings Account with employer match

Flexible Spending Account

Access to Linkedin Learning courses for professional development

100% Company-Paid Parental leave (After 6 months with the company)

Company-Paid Life Insurance and Short/Long Term Disability Insurance

Nextech Luminary Peer Recognition Program

Employee Assistance Program with free counseling sessions available

Corporate Discounts on Retail, Travel, and Entertainment

Apply on jobs.lever.co About employer

More about this job

Skills

Customer service
Communication skills
Interpersonal skills

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Work requirements

Jobs in the United States