Jobs in the United States

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Project Manager - Goods Movement
AECOM
Raleigh, NC
- $140,000 to $185,000 USD / year
Professional Engineer (PE or P.Eng.) license required or the ability to obtain one within 12 months
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McLean, VA
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- $35 to $40 USD / hour
…operating efficiently. Additionally, this position will provide support and offer advice on repair-related…
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Home Health Registered Nurse Case Manager Part Time PRN
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Wake Forest, NC
- $45 to $52 USD / hour
- Part-time
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Part-Time Sales Associate - Famous Footwear
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- Part-time
…face of challenges, you’re the type of person to uplift and support others. To help others be their best, you’ll help your teammates be their best selves by assisting with training and…
Added 1 min ago
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American Indian Education Liaison - #119319
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Rochester, MN
- $23,233 to $42,318 USD / year
…between schools and the American Indian community. Duties and program responsibilities reflected in the posting include student support systems, family outreach, staff training, and…
Added 1 min ago
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Senior Technical Project Manager
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- $125,000 to $175,000 USD / year
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Added 1 min ago
Adjunct Instructor, Building Construction Management
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Strategy & Project Manager, Data and Analytics
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Oversee and support business governance processes, including risk management, issue resolution, and change control, ensuring compliance with firm-wide guidelines.
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Event Coordinator
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Coordinate event-related activities to support business objectives and marketing goals.
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Dir, Integrated Solutions Manager, Onboarding and Implementation Enablement
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Dallas, TX · Charlotte, NC
- $92,400 to $137,000 USD / year
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AI Security Governance Principal
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Atlanta, GA · Houston, TX
…evidence collection, issue tracking, metrics, and committee support. The individual will build structure in an evolving environment, independently manage the day-to-day workload, and…
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Maintenance Technician III
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South Bend, IN
Multiple certificates and degrees may be assessed by manager and HR to determine relevancy to minimum qualifications and experience
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Operations Admin II-1
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Georgetown, KY
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
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Patient Care Tech - MedSurg, Nights
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Snellville, GA
· Supported by Charge Nurse, PCT’s, Unit Secretary (Day), Unit Based Educator and Clinical Manager
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Therapist: Trauma, Adult - Residential
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Community Liaison Hospice
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Assistant Clinical Manager - Pediatric Primary Care Fredericksburg - Days
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Fredericksburg, VA
The Assistant Clinical Manager facilitates patient flow, coordinates activities and communication for the clinical during his/her assigned shift. The Assistant Clinical Manager serves as a…
Added 2 mins ago
Senior Product Manager – Developer Relations and Ecosystem
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Reston, VA · Huntsville, AL · San Diego, CA
Design, launch, and scale a developer certification program to support ecosystem growth and technical proficiency.
Added 2 mins ago
Product Manager – Go-to-Market and Sales Enablement
LEIDOS, INC.
Reston, VA · Huntsville, AL · San Diego, CA
Leidos is seeking an experienced Product Manager – Go-to-Market and Sales Enablement to join our growing Office of Technology (OOT) team and help drive the successful launch, adoption, and…

Nextech

Associate Client Success Manager (Remote - US)

Remote, United States

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Applications open in a new tab.

Job details

Experience: 1-2 years of client success / account management experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

This role is open in all states within the United States except for: California, New York, Washington, and Colorado.

The Associate Client Success Manager serves as the primary relationship manager between our clients and our internal stakeholders. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential Functions

Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution
Provide minimum number of “Client Touches” as outlined in performance metrics for the ACSM role to ensure exceptional customer experience
Present and demonstrate any aspect of products currently licensed to the customer in order to refamiliarize, orient provide value to the user/customer to maximize customer experience
Proactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely (Ex: Former Customer campaign, Ophth/Derm list, Sunsetting of products, Azure outages, etc.) and monitor/record the status of all customer communication in Salesforce, Excel or other prescribed method. This includes processing of administrative work i.e. credit memos.
Continue to maintain client renewal rate at or above company required goals in designated territory. Address exit strategies as needed and update SF record to include attrition details accurately.
Following up on any client success / account management issues that are routed through marketing leads to ensure customer satisfaction
Identify and escalate (to inside sales representative) sales opportunities from within the existing customer base as assigned, maintaining a continuous focus on growth and expansion within existing clients
Respond to inbound calls in accordance with performance standards for the ACSM role, resolving customer issues and ensuring an exceptional client experience
Work with inside sales manager to collaborate on client experience as necessary to ensure a positive outcome
Fully accountable for maintaining a referenceable customer base for assigned territory by facilitating on-site visits with existing customers, collaborate with inside and new business sales team to leverage current account relationships for prospective sales, and ensuring minimum level of “client touches”.
Participate in kick off calls to successfully transition account ownership post-sale/implementation.
Complete customer care calls to build and secure strong client relations resulting in unsurpassed client satisfaction
Identify at-risk clients and orchestrates Improvement Plans as necessary by collaborating with the appropriate internal constituents
Carry out additional responsibilities as assigned based on business needs

Minimum Requirements

1-2 years of client success / account management experience
Excellent customer service skills
Exceptional written and verbal communication skills
Demonstrated ability to problem solve; strong judgment and interpersonal skills
Ability to work effectively with all levels of the organization;
Approachable, professional, patient, balanced approach to handling tasks of varying priority and stress levels
Ability to travel throughout the year, including occasionally on weekends

Work Environment/Physical Demands

Remote work
Long distance or air travel as needed
This role requires a significant amount of work in front of the computer with communication through daily through chat, phone calls, and virtual meetings.

Total Rewards

Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
10 paid holidays
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Nextech Luminary Peer Recognition Program
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
Pet Insurance options

Total Rewards

Generous annual bonus opportunity

401(k) with Employer Match

Flexible Time Off: take time off when you need it without worrying about available hours

11 paid holidays

Your Day Your Way - Celebrate a day of cultural or social significance to you

Insurance: Choice of Medical, Dental, and Vision plans

Health Savings Account with employer match

Flexible Spending Account

Access to Linkedin Learning courses for professional development

100% Company-Paid Parental leave (After 6 months with the company)

Company-Paid Life Insurance and Short/Long Term Disability Insurance

Nextech Luminary Peer Recognition Program

Employee Assistance Program with free counseling sessions available

Corporate Discounts on Retail, Travel, and Entertainment

Apply on jobs.lever.co About employer

More about this job

Skills

Customer service
Communication skills
Interpersonal skills

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Work requirements

Jobs in the United States