IT Support Technician

The Opportunity NTS is hiring an IT Support Technician that will be responsible for supporting end users across the organization. This position focuses on day-to-day IT operations, including device setup, basic troubleshooting, account assistance, and ticket resolution.

Key Responsibilities (*Essential Functions)

• Provide timely support for end-user incidents submitted through Spiceworks
• Troubleshoot basic issues related to Windows workstations, mobile devices, network connectivity, printers, peripherals, and Microsoft 365 applications
• Perform password resets and account unlocks per privileged access procedures
• Image, provision, and deploy Windows and mobile devices using Microsoft Intune
• Enroll devices into compliance and configuration profiles
• Perform device refreshes, swaps, returns, and secure device wipes
• Monitor workstation health through Ninja RMM
• Execute basic remediation tasks
• Apply updates and software deployments
• Assist with user onboarding/offboarding
• Create and configure user accounts following templates
• Assign licenses and verify service provisioning
• Maintain accurate notes in Spiceworks
• Support compliance with organizational policies and CMMC Level 2
• Provide professional communication with users
• Escalate advanced issues as needed
• Educate users on basic IT best practices

Requirements

• Fluency in English (written and spoken)
• Clearance Eligibility: must be able to obtain and maintain a US Security clearance which requires US Citizenship

Education

• High School Diploma Required; Associate degree Preferred

Required Skills, Experience & Abilities

• 1–2 years of IT support experience or equivalent
• Familiarity with Microsoft 365, Windows 10/11, and basic networking
• Ability to follow structured processes in security-conscious environments
• Strong communication and customer service skills
• Ability to lift and move typical IT equipment

Preferred Qualifications

• Experience in Microsoft Azure GCC-High
• Hands-on experience with Microsoft Intune, Ninja RMM, and Spiceworks
• CompTIA A+, Network+, or Security+
• Experience supporting conference room devices or VTC equipment

Physical Demands & Work Environment The physical demands and work environment described are representative of those that an employee encounters while performing the *essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 50 lbs
• Ability to lift up to 15 pounds on occasion (e.g., transporting laptop, presentation materials, or small equipment)
• Ability to perform tasks involving typing, cabling, and handling small electronic components
• Ability to effectively communicate, participate in meetings, and identify and troubleshoot technical issues using appropriate tools and methods
• Ability to travel domestically up to 10% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities
• Ability to sit or stand for long periods of time
• The noise level in the work environment is usually moderate
• Professional office environment with standard office equipment (computers, phones, printers)
• Frequent interaction with clients, executives, and government officials in both in-person and virtual settings
• Work may occasionally be performed in secure government facilities, requiring adherence to security protocols