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NexTech Solutions LLC

Customer Success Engineer II - Field Integration / Exercise Support

Tampa, FL, United States

$150,000 to $175,000 USD / year

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Job details

Pay: $150,000 to $175,000 USD / year
Experience: Minimum of 4 years of experience in a field engineering, systems integration, or customer-facing technical role
Posting language: English

Original job description

The Opportunity The Customer Success Engineer II – Field Integration & Exercise Support is a field-first technical role responsible for deploying, integrating, and sustaining NexTech Solutions’ products (COMPASS, Mantle, Tactical Mission Networks) for customer proof of concepts, customer test events and/or live operational exercises, while also supporting customer engagements, demonstrations, and product renewals. This position also supports Sales Directors with technical demos, proof-of-concepts, and customer adoption/renewals.

The ideal candidate thrives in high-tempo environments, and can also engage customers to ensure successful product adoption and expansion.

A critical component of this role is the ability to operate within and integrate into containerized, Kubernetes-based environments, which are foundational to modern command-and-control and ISR architectures (including platforms such as Anduril Lattice and Army Next Generation C2 ecosystems). The engineer must be capable of deploying, configuring, and troubleshooting tactical mission networks (TMN) and COMPASS within these environments to ensure reliable performance in complex, distributed systems.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

Deploy, configure, and operate COMPASS and Mantle during live exercises, demonstrations, and operational test events
Serve as the on-site technical lead during multi-week exercises, responsible for system performance, uptime, and integration success
Integrate products into systems-of-systems environments, including ISR platforms, TAK ecosystems, and tactical networks
Troubleshoot issues across networking, compute, containerized services, and data flows in dynamic or degraded (DDIL) environments
Rapidly adapt to evolving mission requirements and architectures during live operational events
Represent NexTech Solutions in front of operational users, integrators, and government stakeholders in field environments

Customer Success & Pre-Sales Support (~40%)

Support Sales Directors (Compass and Mantle) in technical demonstrations, discovery sessions, and proof-of-concepts
Assist in new customer engagements by configuring and showcasing real-world use cases aligned to mission needs
Support renewals and expansion efforts by ensuring customers are successfully adopting and utilizing COMPASS and Mantle
Deliver hands-on training for both technical and non-technical users
Translate customer requirements into practical configurations and deployment approaches

Kubernetes & Containerized Environment Integration (Required Capability)

Deploy and integrate COMPASS within Kubernetes-based environments using operator-level tools and workflows
Configure and troubleshoot:
Pods, services, and networking
Containerized application deployments
Data flows between COMPASS and other platform components
Support integration into modern C2 and ISR ecosystems (e.g., Anduril Lattice, NGC2 architectures) where Kubernetes is the baseline
Use tools such as kubectl, Helm, and container registries to deploy, validate, and troubleshoot systems
Diagnose issues across:
Application layer (COMPASS/Mantle services)
Container orchestration layer (Kubernetes)
Underlying infrastructure and network

Product Feedback & Continuous Improvement

Capture insights from field exercises and customer engagements to inform Product and Engineering roadmaps
Develop and refine technical playbooks, best practices, and documentation based on real-world deployments
Identify repeatable patterns to improve scalability of deployments and customer onboarding

Travel: 60-75% (episodic, primarily CONUS-focused); Frequent travel to support week-to-month-long exercises and operational events. When not deployed, role transitions to remote/hybrid customer success and pre-sales support. Candidates must be comfortable with extended time on-site and high operational tempo

Requirements

Fluency in English (written and spoken)
Active Secret clearance (required on day one) with ability to obtain Top Secret clearance

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field or equivalent practical experience in a customer-facing technical role

Required Skills, Experience & Abilities

Minimum of 4 years of experience in a field engineering, systems integration, or customer-facing technical role
Kubernetes – hands-on experience working within Kubernetes-based environments including:
Deploying containerized applications
Using tools such as Helm, Kubectl, etc
Working understanding of core concepts (pods, services, networking, namespaces)
Strong experience with:
IP networking concepts including routing, switching, subnetting, VLAN configuration, VPN integration, and network troubleshooting
Linux systems (deployment, administration, troubleshooting)
Supporting enterprise SaaS platforms
Demonstrated ability to:
Operate in high-pressure, time-constrained environments
Troubleshoot complex systems with incomplete or evolving information
Experience translating technical capabilities into mission-relevant outcomes
Strong communication skills across technical and non-technical audiences
Willingness to travel extensively and support extended on-site engagements
Experience gathering customer feedback and influencing product roadmaps
Fluency with IP networking concepts including routing, switching, subnetting, VLAN configuration, VPN integration, and network troubleshooting
Proficiency deploying, administering and troubleshooting Linux systems (Ubuntu, Red Hat, or similar), including command-line operations, networking configuration, script development, service management, and log analysis

Preferred Qualifications

Prior military or defense contractor field engineering experience (ISR/C2/Communications) is strongly preferred
Experience integrating into Kubernetes-based mission platforms (e.g., Lattice, NGC2, or similar ecosystems)
Experience in supporting US Military exercises, operational test events, and/or military technology field deployments
Experience in supporting US military and/or Federal C2 systems, ISR workflows, and/or tactical communications networks
Experience deploying, administering, and troubleshooting Tactical Awareness Kit (TAK) clients and servers
Experience operating, configuring, or troubleshooting MANET (Mobile Ad Hoc Network) radios
Experience with full-motion video (FMV) transmission over tactical communication networks in support of ISR missions
Experience operating in DDIL environments
Extensive experience and expertise in deploying, administering and troubleshooting Linux systems (Ubuntu, Red Hat, or similar), including command-line operations, networking configuration, script development, service management, and log analysis
Experience designing, supporting, operating, and/or troubleshooting tactical mission networks (TMNs)
Experience supporting regulated or complex enterprise environments
Familiarity with customer success metrics (adoption, health scores, churn risk)
Strong verbal and written communication skills, especially with enterprise stakeholders
Ability to explain complex technical concepts to both technical and non-technical audiences
Comfortable leading customer meetings, workshops, and strategic business reviews
Strong problem-solving skills and a proactive, customer-first mindset
Positive attitude toward safety and following protocols
Problem-solving and troubleshooting mindset

Physical Demands & Work Environment The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Integration of HW and equipment in field environments (exercises, test ranges, government facilities)
Ability to work extended hours during active exercises
Prolonged periods of sitting at a desk and working on a computer.
Ability to travel up to 75% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
Combination of:
Field environments (exercises, test ranges, government facilities)
Remote/hybrid customer engagement support
Requires:
Flexibility to work extended hours during active exercises
Adaptability to changing technical and operational conditions
Frequent interaction with clients, executives, and officials in both in-person and virtual settings.
High travel to customer sites, government facilities, and industry events.
Fast-paced, deadline-driven environment requiring adaptability and responsiveness.

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More about this job

Skills

Sales
Kubernetes
Troubleshooting
Troubleshoot
Process improvement
Documentation
Onboarding
Computer science
VPN
Linux
Communication skills
Ubuntu
Problem solving
Adaptability

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Jobs in the United States