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Added 3 hours ago
M
Principal Design Verification Engineer
Microsoft
NC · TX · Raleigh, NC · Austin, TX · Raleigh · Austin
- $142,800 to $304,200 USD / year
As Microsoft's cloud business continues to grow the ability to deploy new offerings and hardware infrastructure on time, in high volume with high quality and lowest cost is of paramount…
Added 3 hours ago
M
Senior Principal Verification Engineer
Microsoft
NC · TX · Raleigh, NC · Austin, TX · Raleigh · Austin
- $165,600 to $331,200 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 1 day ago
O
Principal Supply Chain Engineer - Factory Quality
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
Oracle is seeking a Principal Supply Chain Engineer - Factory Quality to join our Quality organization and help ensure the quality, reliability, and manufacturing readiness of complex…
Added 1 day ago
M
Principal Firmware Engineer
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 1 day ago
M
Senior Emulation Engineer
Microsoft
CA · TX · WA · OR · NC · Mountain View, CA · Austin, TX · Redmond, WA · Hillsboro, OR · Raleigh, NC · Mountain View · Austin · Redmond · Hillsboro · Raleigh
- $119,800 to $261,000 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 1 day ago
M
Senior Silicon Design Verification Engineer
Microsoft
CA · Mountain View, CA · Mountain View
- $119,800 to $261,000 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 1 day ago
M
Senior Principal Design Verification Engineer
Microsoft
WA · CA · TX · NC · OR · Redmond, WA · Mountain View, CA · Austin, TX · Raleigh, NC · Hillsboro, OR · Redmond · Mountain View · Austin · Raleigh · Hillsboro
- $165,600 to $331,200 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 1 day ago
MTS Systems Design Engineer
Advanced Micro Devices, Inc
Austin, TX
Job Role and Responsibility: AMD, Inc. is hiring MTS Systems Design Engineer to Research, design, develop, and/or test electronic components and systems for semiconductor and related device…
Added 1 day ago
Sr. Product Development Engineer
Advanced Micro Devices, Inc
Austin, TX
Job Role and Responsibility: AMD, Inc., is hiring Sr. Product Development Engineer to Research, design, develop, and support software driven system level test (SLT) solutions for datacenter…
Added 1 day ago
Hardware Development Engineer II, AWS Mainstream Compute
Amazon
Seattle, WA
Experience with server validation and issue root causing Experience with deploying and operating hardware and applications across large data centers
Added 2 days ago
Hardware Validation Engineer
NVIDIA USA
OR
We seek a HW Validation Engineer to join our System Products Team. This role offers you the ability to assist in building NVIDIA’s next generation of high-performance computing products.…
Added 2 days ago
Senior SSD Debug Engineer - 2270
Kioxia
Folsom, CA
As an SSD Debug Engineer, your primary role is to triage and debug SSD drive failures for our data center SSD product line. In this role, you will work closely with the Product Support…
Added 2 days ago
WD
Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support
Western Digital
San Jose, CA
- $115,200 to $153,600 USD / year
Ability to debug technical issues across hardware, firmware, software, and system interactions.
Added 2 days ago
O
Principal Supply Chain Engineer - Factory Quality
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
Oracle is seeking a Factory Quality Engineer to join our Quality organization and help ensure the quality, reliability, and manufacturing readiness of complex hardware products. This role…
Added 2 days ago
AT
Senior Hardware Engineer - Cambridge MA
Akamai Technologies, Inc.
Jefferson City, MO
- $121,400 to $218,600 USD / year
Our Hardware Engineering team designs, qualifies, and scales the server platforms that power Akamai Cloud. We partner closely with OEM/ODM manufacturers to deliver reliable, efficient, and…
Added 2 days ago
Lead Systems Debug Engineer
Advanced Mircro Devices, Inc.
Bellevue, WA
We are looking for a dynamic, energetic and experienced Systems Debug Engineer to join our Server Customer Engineering team. As a key contributor to the success of AMD's product, you will…
Added 2 days ago
Customer Success Engineer
NexTech Solutions LLC
Fayetteville, NC
Customer Success Engineer (CSE) will provide dedicated subject matter expertise in delivering Day Zero automation for tactical systems using NexTech Solutions' MANTLE Platform. This role is…
Added 2 days ago
Engineering Lab Infrastructure and Rework Engineer
MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA
Support mechanical socket installation, repair, alignment, and fixing for server and validation platforms.
Added 3 days ago
Principal Power Electrical Engineer
Oracle
Santa Clara, CA · Burlington, MA
Oracle's Hardware Development Organization seeks to add an experienced On-Board Power Engineer to work within our Server Development team in Santa Clara, California or in Burlington MA. As…
Added 3 days ago
M
Validation Engineer
ManpowerGroup
Austin, TX
- $32 USD / hour
Our client is seeking a Validation Engineer to join their team. As a Validation Engineer, you will be part of the Hardware Validation & Debug team supporting post-silicon validation, system…
Added 4 days ago
Senior Software Engineer - Full Stack
Candela Corporation
Marlborough, MA
We are seeking a talented and experienced Senior Full Stack Software Engineer to join our dynamic team. The ideal candidate will possess a solid understanding of software engineering…
Added 5 days ago
Principal Systems Engineer, Datacenter Interconnects and Fabric Health
NVIDIA USA
Remote, United States
15+ years of experience in system-level debug in data center/server or similar hardware platforms
Added 5 days ago
Intern, AI Application Engineer
Samsung Semiconductor
Folsom, CA
…staying deeply hands-on in RTL design, FPGA integration, and validation. It is ideal for engineers who want to turn advanced memory and storage concepts into real hardware and drive them…
Added 5 days ago
Senior System Tests & Diagnostics Engineer
Graphcore
Austin, TX
We are seeking a highly skilled System Tests & Diagnostics Engineer to develop, extend, and integrate specialized silicon validation and diagnostics tools for next-generation AI SoCs.
Added 5 days ago
Principal System Tests & Diagnostics Engineer
Graphcore
Austin, TX
We are seeking a highly skilled Principal System Tests & Diagnostics Engineer to develop, extend, and integrate specialized silicon validation and diagnostics tools for next-generation AI…

NexTech Solutions LLC

Customer Success Engineer

Fayetteville, NC, United States

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Job details

Experience: 4+ years of experience in field engineering, systems integration, mobile device engineering, or another customer-facing technical role.
Posting language: English

Original job description

The Opportunity

Customer Success Engineer (CSE) will provide dedicated subject matter expertise in delivering Day Zero automation for tactical systems using NexTech Solutions' MANTLE Platform. This role is responsible for enabling the automated deployment, configuration, validation, troubleshooting, and sustainment of Android end-user devices (EUDs), network devices, datacenter infrastructure, and supporting application dependencies required for tactical data node systems.

This is a hybrid position based in Fayetteville, NC, combining remote work with on-site support for tactical systems at operational scale. The role serves as a key technical advisor to the customer and works closely with operational users, integrators, internal engineering teams, and government stakeholders to ensure successful adoption and operation of MANTLE-enabled automation workflows.

The ideal candidate combines strong Android EUD expertise with experience in infrastructure deployment, Linux, IP networking, and systems integration. The successful candidate will be comfortable diagnosing issues across the complete Android deployment path, from device provisioning and application installation to connectivity, certificates, permissions, and application behavior. Experience with Android development workflows, Gradle, Java, or Kotlin is a plus.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

Represent NexTech Solutions in engagements with operational users, integrators, and government stakeholders.
Serve as a customer-facing subject matter expert for MANTLE, Day Zero automation workflows, and Android EUD deployment.
Translate mission and operational requirements into practical, repeatable device and infrastructure automation solutions.
Configure, validate, troubleshoot, and sustain automated workflows for Android device provisioning, application deployment, configuration, and updates.
Diagnose issues across Android devices, applications, operating-system services, network connectivity, VPNs, certificates, permissions, and backend dependencies.
Use Android diagnostic and recovery tools to collect evidence, reproduce failures, isolate root causes, and support remediation.
Validate Android application packages, versions, signing, dependencies, managed configurations, and deployment behavior in lab and field environments.
Coordinate technical tasks, timelines, dependencies, escalations, and issue-resolution activities with customers, the MANTLE product team, and internal stakeholders.
Develop deployment playbooks, test procedures, troubleshooting guides, technical documentation, and operational best practices.
Capture customer feedback, communicate field findings clearly, and recommend improvements to the product and delivery process.
Support hands-on integration of Android EUDs with tactical hardware, networks, and supporting infrastructure in lab and field environments.

Requirements

Fluency in English, both written and spoken.
Active TS/SCI Security Clearance

Education

Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field, or equivalent practical experience in a customer-facing technical role.

Required Skills, Experience & Abilities

4+ years of experience in field engineering, systems integration, mobile device engineering, or another customer-facing technical role.
Demonstrated hands-on experience deploying, configuring, administering, and troubleshooting Android EUDs in enterprise, tactical, regulated, or similarly complex environments.
Required Technical Skills
Android EUD: Strong knowledge of Android device provisioning, enrollment, configuration, application deployment, updates, factory reset, and lifecycle management.
Hands-on proficiency with Android Debug Bridge (ADB), including device connectivity, package management, file transfer, shell commands, log collection, and application troubleshooting.
Experience interpreting Android logs and diagnostics, including logcat, system services, package state, permissions, storage, and network behavior.
Understanding of APK installation and update behavior, application permissions, package names, versioning, application signing, certificates, and managed application configuration.
Experience troubleshooting Android connectivity, including Wi-Fi, cellular networking, USB, Bluetooth, VPNs, DNS, certificates, and device-to-service communications.
Familiarity with enterprise mobility management or mobile device management (EMM/MDM/UEM) concepts, Android Enterprise deployment models, device policy, and secure configuration.
Infrastructure and Integration:
Strong experience with IP networking concepts, including routing, switching, subnetting, VLAN configuration, VPN integration, DNS, and network troubleshooting.
Proficiency deploying, administering, and troubleshooting Linux systems such as Ubuntu or Red Hat, including command-line operations, network configuration, scripting, service management, and log analysis.
Experience supporting integrated hardware, software, mobile-device, and network environments.
Ability to follow data and dependencies across a full system to isolate problems that may originate on a device, network, server, application, or automation workflow.
Required Core Abilities
Project management or technical delivery coordination experience.
Strong customer-facing communication, documentation, and stakeholder-engagement skills.
Ability to operate effectively in high-pressure, time-constrained environments.
Demonstrated ability to troubleshoot complex systems with incomplete or evolving information.
Ability to explain technical issues and recommendations to both technical and non-technical audiences.
Experience gathering customer feedback and translating field observations into actionable product recommendations.
A proactive, customer-first mindset with disciplined follow-through and attention to detail.

Preferred Qualifications

Android application development or debugging experience using Kotlin or Java and Android Studio.
Familiarity with build variants, signing configurations, manifests and SDK/API compatibility.
Experience with Android Enterprise, EMM/MDM/UEM platforms, device-owner deployments, managed configurations, or kiosk/dedicated-device modes.
Experience integrating or supporting tactical Android applications, peripherals, sensors, or mission-system components.
Prior military or defense-contractor field engineering experience in ISR, C2, communications, or tactical computing.
Experience supporting regulated or security-sensitive enterprise environments.
Extensive expertise deploying, administering, and troubleshooting Linux systems.
Experience leading customer meetings, technical workshops, and working groups.

Physical Demands, Work Environment & Logistics

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Hands-on integration of hardware, Android EUDs, and related equipment in lab and field environments.
Prolonged periods of sitting at a desk and working on a computer.
Ability to travel to customer locations, which may include extended periods of standing, walking, and navigating government facilities.
This role requires adaptability and responsiveness in a fast-paced, deadline-driven environment. This includes:
Frequent interaction with clients, executives, operational users, and government officials in both in-person and virtual settings.
Travel to customer sites and government facilities.
Hands-on troubleshooting in lab and operational environments where connectivity, documentation, or access may be limited.

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