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Added 4 mins ago
Sr. Teamcenter PLM Solutions Engineer
General Motors LLC
Warren, MI · Austin, TX
…Product Development is seeking a Sr. Teamcenter Product Lifecycle Management (PLM) Solutions Engineer to serve as the primary liaison between Engineering business stakeholders and technical…
Added 1 hour ago
Leadership Technical Program Manager II, Asset Reliability and Operations, Data Centers
Google
New York, NY · Council Bluffs, IA · Papillion, NE · New Albany, OH · The Dalles, OR · Sunnyvale, CA
As the Strategic Lead for the Configuration, Lifecycle, Engineering and Asset Reliability team with Data Center Operations, you will lead a multidisciplinary team of Technical Program…
Added 1 hour ago
Information Assurance Security Engineer - Top Secret
General Dynamics Information Technology
Arnold, MO
At GDIT, people are our differentiator. As an Information Assurance Security Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared…
Added 1 hour ago
CC
Senior Applications Security Engineer, AI & Automation Development
Centene Corporation
Jefferson City, MO
- $87,000 to $161,300 USD / year
+ Intermediate - Demonstrated project management skills.
Added 2 hours ago
Senior Automation Engineer
E-Technologies Group, LLC
Pisgah, OH
Senior Automation Engineer # Senior Automation Engineer Employer: E Tech Group Location: West Chester. OH Department: Central Reference: 1454 At E Tech Group{rel="noopener noreferrer"…
Added 2 hours ago
Software Engineer III
PARKER HANNIFIN CORPORATION
Akron, OH
Position Summary Employer: Meggitt Aircraft Braking Systems Corporation Job Title: Engineer 3- Verification Job Location: 1204 Massillon Road, Akron, OH 44306 SCHEDULE: 40 hours per week,…
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Senior Network Engineer, Robotics, Enterprise Engineering, DeepMind
DeepMind
Mountain View, CA
…(NAT), network administration, network architecture, network configuration, WAN acceleration, and project…
Added 2 hours ago
Cybersecurity Engineer
SemiAnalysis
New York City, NY · San Francisco, CA · Chicago, IL
Our newsletters reach more than 200,000 subscribers worldwide, including senior management and c-suite leaders at the leading semiconductor and AI companies.
Added 3 hours ago
Software Systems Quality Engineer onsite Tucson, AZ
RTX Corporation
tucson, AZ
Software: lifecycle processes, requirements decomposition, code reviews, functions, features, builds, configuration management.
Added 3 hours ago
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Senior Modeling and Simulation Engineer
Astrion
Bedford / Hanscom AFB, MA
- $145,000 to $150,000 USD / year
Manage the ongoing configuration governance and project schedule.
Added 4 hours ago
Logistics Engineer / Principal Logistics Engineer
Northrop Grumman
Linthicum Heights, MD
Monitor and maintain configuration management of lab spaces, including hardware, firmware, and software baselines, documentation, and change tracking.
Added 5 hours ago
AI
Strategic Segment Proposal Engineer
ABB Inc
Colstrip, MT
- $100,500 to $160,800 USD / year
As a Strategic Segment Proposal Engineer, you will be responsible for developing Technical & Commercial Proposals for ABB Electrification's focused industry segments (data centers and…
Added 5 hours ago
Mid Level/Senior Application Security & Akamai Onboarding Engineer
Insight Global
Woonsocket, RI
This is a hands-on engineering role, not primarily a project management or coordination position.
Added 6 hours ago
Nuclear Civil Engineer - Principal
NextEra Energy
Palo, IA
Be part of history as we restart Duane Arnold Energy Center. As an experienced civil engineer, you'll tackle unprecedented technical challenges, developing innovative solutions for plant…
Added 6 hours ago
Data Center Technician III, Hardware, Networking
Google
Council Bluffs, IA
Experience in project management and leadership, and collaborating and partnering with teams.
Added 6 hours ago
Information Systems Engineer Manager 2
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for an Information Systems Engineer Manager 2 to join our team of qualified, diverse individuals within our Aircraft Solutions…
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Senior Telecom Engineer
Maximus
Bismarck, ND
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
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Cybersecurity Systems Engineer II
Lyntris
San Diego, CA
- $115,000 to $145,000 USD / year
Support engineering change requests (ECRs), configuration management activities, technical reviews, and approval processes to maintain system baseline integrity and ensure compliance with…
Added 6 hours ago
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Support Operations Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 CAD / year
We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the…
Added 6 hours ago
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Senior IT Systems Administrator
AgelessRx
Remote, United States
- $155,000 to $180,000 USD / year
Select, implement, and administer mobile device management (MDM) and endpoint management; define enrollment, configuration, patching, and maintenance standards.
Added 7 hours ago
Principal Systems Engineer - FMS
Aerospace
United States
Are you ready to take your engineering career to the next level? Join our dynamic Flight Management System team at Honeywell Aerospace, where we design, develop, and integrate highly…
Added 7 hours ago
Maintenance Engineer (Engineer 1) - MSS Talent Development Program
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Los Alamos, NM
Interested in facilities management, but don't know how to get there? This position will provide you the fundamental experience, knowledge, and training for a career path towards facilities…
Added 7 hours ago
Mechanical Facility Systems Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
Follow the LANL Conduct of Engineering (CoE) Program in support of facility modifications and facility configuration management
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Automation & Controls Software Engineer
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Houston, TX
The Automation & Controls Engineer develops, tests, deploys, and maintains control logic and software for ERock’s power generation and microgrid systems. The role focuses on PLC and RTAC…
Added 7 hours ago
Information Systems Engineer Manager 2
Northrop Grumman
Beale AFB
Northrop Grumman Aeronautics Systems has an opening for an Information Systems Engineer Manager 2 to join our team of qualified, diverse individuals within our Aircraft Solutions…

NexTech Solutions LLC

Customer Success Engineer

Fayetteville, NC, United States

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Job details

Experience: 4+ years of experience in field engineering, systems integration, mobile device engineering, or another customer-facing technical role.
Posting language: English

Original job description

The Opportunity

Customer Success Engineer (CSE) will provide dedicated subject matter expertise in delivering Day Zero automation for tactical systems using NexTech Solutions' MANTLE Platform. This role is responsible for enabling the automated deployment, configuration, validation, troubleshooting, and sustainment of Android end-user devices (EUDs), network devices, datacenter infrastructure, and supporting application dependencies required for tactical data node systems.

This is a hybrid position based in Fayetteville, NC, combining remote work with on-site support for tactical systems at operational scale. The role serves as a key technical advisor to the customer and works closely with operational users, integrators, internal engineering teams, and government stakeholders to ensure successful adoption and operation of MANTLE-enabled automation workflows.

The ideal candidate combines strong Android EUD expertise with experience in infrastructure deployment, Linux, IP networking, and systems integration. The successful candidate will be comfortable diagnosing issues across the complete Android deployment path, from device provisioning and application installation to connectivity, certificates, permissions, and application behavior. Experience with Android development workflows, Gradle, Java, or Kotlin is a plus.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

Represent NexTech Solutions in engagements with operational users, integrators, and government stakeholders.
Serve as a customer-facing subject matter expert for MANTLE, Day Zero automation workflows, and Android EUD deployment.
Translate mission and operational requirements into practical, repeatable device and infrastructure automation solutions.
Configure, validate, troubleshoot, and sustain automated workflows for Android device provisioning, application deployment, configuration, and updates.
Diagnose issues across Android devices, applications, operating-system services, network connectivity, VPNs, certificates, permissions, and backend dependencies.
Use Android diagnostic and recovery tools to collect evidence, reproduce failures, isolate root causes, and support remediation.
Validate Android application packages, versions, signing, dependencies, managed configurations, and deployment behavior in lab and field environments.
Coordinate technical tasks, timelines, dependencies, escalations, and issue-resolution activities with customers, the MANTLE product team, and internal stakeholders.
Develop deployment playbooks, test procedures, troubleshooting guides, technical documentation, and operational best practices.
Capture customer feedback, communicate field findings clearly, and recommend improvements to the product and delivery process.
Support hands-on integration of Android EUDs with tactical hardware, networks, and supporting infrastructure in lab and field environments.

Requirements

Fluency in English, both written and spoken.
Active TS/SCI Security Clearance

Education

Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field, or equivalent practical experience in a customer-facing technical role.

Required Skills, Experience & Abilities

4+ years of experience in field engineering, systems integration, mobile device engineering, or another customer-facing technical role.
Demonstrated hands-on experience deploying, configuring, administering, and troubleshooting Android EUDs in enterprise, tactical, regulated, or similarly complex environments.
Required Technical Skills
Android EUD: Strong knowledge of Android device provisioning, enrollment, configuration, application deployment, updates, factory reset, and lifecycle management.
Hands-on proficiency with Android Debug Bridge (ADB), including device connectivity, package management, file transfer, shell commands, log collection, and application troubleshooting.
Experience interpreting Android logs and diagnostics, including logcat, system services, package state, permissions, storage, and network behavior.
Understanding of APK installation and update behavior, application permissions, package names, versioning, application signing, certificates, and managed application configuration.
Experience troubleshooting Android connectivity, including Wi-Fi, cellular networking, USB, Bluetooth, VPNs, DNS, certificates, and device-to-service communications.
Familiarity with enterprise mobility management or mobile device management (EMM/MDM/UEM) concepts, Android Enterprise deployment models, device policy, and secure configuration.
Infrastructure and Integration:
Strong experience with IP networking concepts, including routing, switching, subnetting, VLAN configuration, VPN integration, DNS, and network troubleshooting.
Proficiency deploying, administering, and troubleshooting Linux systems such as Ubuntu or Red Hat, including command-line operations, network configuration, scripting, service management, and log analysis.
Experience supporting integrated hardware, software, mobile-device, and network environments.
Ability to follow data and dependencies across a full system to isolate problems that may originate on a device, network, server, application, or automation workflow.
Required Core Abilities
Project management or technical delivery coordination experience.
Strong customer-facing communication, documentation, and stakeholder-engagement skills.
Ability to operate effectively in high-pressure, time-constrained environments.
Demonstrated ability to troubleshoot complex systems with incomplete or evolving information.
Ability to explain technical issues and recommendations to both technical and non-technical audiences.
Experience gathering customer feedback and translating field observations into actionable product recommendations.
A proactive, customer-first mindset with disciplined follow-through and attention to detail.

Preferred Qualifications

Android application development or debugging experience using Kotlin or Java and Android Studio.
Familiarity with build variants, signing configurations, manifests and SDK/API compatibility.
Experience with Android Enterprise, EMM/MDM/UEM platforms, device-owner deployments, managed configurations, or kiosk/dedicated-device modes.
Experience integrating or supporting tactical Android applications, peripherals, sensors, or mission-system components.
Prior military or defense-contractor field engineering experience in ISR, C2, communications, or tactical computing.
Experience supporting regulated or security-sensitive enterprise environments.
Extensive expertise deploying, administering, and troubleshooting Linux systems.
Experience leading customer meetings, technical workshops, and working groups.

Physical Demands, Work Environment & Logistics

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Hands-on integration of hardware, Android EUDs, and related equipment in lab and field environments.
Prolonged periods of sitting at a desk and working on a computer.
Ability to travel to customer locations, which may include extended periods of standing, walking, and navigating government facilities.
This role requires adaptability and responsiveness in a fast-paced, deadline-driven environment. This includes:
Frequent interaction with clients, executives, operational users, and government officials in both in-person and virtual settings.
Travel to customer sites and government facilities.
Hands-on troubleshooting in lab and operational environments where connectivity, documentation, or access may be limited.

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