Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
Associate Product Engineer
INDIANA MILLS & MANUFACTURING INC
Westfield, IN
The Associate Product Engineer is an entry-level role supporting the design, development, validation, and launch of transportation safety products and systems. This role focuses on building…
Added 2 mins ago
U.S. Private Bank - AWM Program Analyst
JPMC page
Miami, FL
As a Program Banker Analyst in the U.S. Private Bank, you will work on an integrated team with our bankers, global investment specialists, capital advisors, and trust and estate experts to…
Added 4 mins ago
PD
Full Time OSA Senior Prototype Mechanics (443)
Performance Driven Workforce
Warren, MI
- $25 to $35 USD / hour
- Full-time
Performance Driven Workforce (PDW) is now hiring Full Time OSA Senior Prototype Mechanic to support an automotive Tier 1 supplier in a prototype development and vehicle testing environment…
Added 4 mins ago
PD
Full Time OSA Senior Prototype Mechanics (432)
Performance Driven Workforce
Orlando, FL
- $25 to $35 USD / hour
- Full-time
Performance Driven Workforce (PDW) is now hiring Full Time OSA Senior Prototype Mechanic to support an automotive Tier 1 supplier in a prototype development and vehicle testing environment…
Added 4 mins ago
Senior Project Manager (Data Centers)
Suffolk
Houston, TX
The Senior Project Manager is responsible for all project administration including all contractual requirements, agreements with trade partners, purchase orders, and risk management. This…
Added 4 mins ago
Mgr Pharmacy Svcs (MHO)
Beacon Health System
South Bend, IN
Serves as the institutional 'compliance expert or authority' on 340B regarding program details, policies, and procedures of the virtual inventory processes required for mixed-use areas.
Added 6 mins ago
Senior Associate - Risk Advisory
Elliott Davis Advisory, LLC
Greenville, SC · Charleston, SC · Nashville, TN · Charlotte, NC · Raleigh, NC
We are seeking a Senior Associate – Risk Advisory to join our Financial Services Group (FSG). Our team serves a diverse portfolio of financial institutions and provides independent,…
Added 7 mins ago
EA
Senior Philanthropy Officer
Evidence Action
Remote, United States
- $130,000 to $150,000 USD / year
Evidence Action is seeking a Senior Philanthropy Officer to lead major and principal gift fundraising in the San Francisco Bay Area, securing gifts of $100,000 and above. This new position…
Added 10 mins ago
Associate Director, IT Regulatory, Clinical, and Enterprise Systems
RayzeBio, Inc
San Diego, CA · Princeton LVL, NJ · New Brunswick, NJ
Position: Associate Director, IT Regulatory, Clinical, and Enterprise Systems
Added 11 mins ago
Site Manager (Ogden Air Logistics Complex, Hill AFB)
ASRC Federal
Hill Air Force Base, UT
The individual shall be responsible for ensuring the completion of all site technical operational requirements required by the contract as assigned by the Program Management Office.
Added 11 mins ago
Manager Customer Experience
Nexeo Plastics
The Woodlands, TX
The Customer Experience Manager serves as a trusted partner to the Senior Manager Customer Experience Manager by proactively communicating risks, opportunities, employee concerns, and…
Added 11 mins ago
T
Business Management
TIAA
Dallas, TX · Charlotte, NC · Iselin, NJ · NY
- $136,000 to $177,000 USD / year
…complex financial and delivery data into clear narratives for senior and C-level…
Added 14 mins ago
Associate Project Manager, Project Leader, Project Manager
PPL Corporation
Montoursville, PA · Bloomsburg, PA · Scranton, PA
The Associate Project Manager position is the single point of accountability for small to routine medium projects supporting capital and maintenance projects (Transmission, Distribution and…
Added 14 mins ago
Culinary Manager
Welcome! (All Jobs)
Indianapolis, IN
Certification in a Dietary Manager Course or associate’s degree in culinary/hospitality management
Added 15 mins ago
ES
Supportive Housing Manager Full-Time
Episcopal SeniorLife Communities
Rochester, NY
- $63,500 USD / year
- Full-time
Tuition Assistance: Our tuition assistance program provides financial support for courses and degrees that will help you grow professionally with us.
Added 15 mins ago
BB
Director, Treasury Management - Tulsa, OK
Busey Bank
Tulsa, OK
- $130,000 to $168,000 USD / year
Maintain senior level contact with top and high priority customers.
Added 17 mins ago
Administrative Assistant
F.H. Paschen
Chicago, IL
This administrative position reports to the Senior Office Manager in the Civil Department.
Added 19 mins ago
Intensive Community Manager, Complex Care (RN)
Dedicated Senior Medical Centers of Florida, LLC
United States
…unnecessary hospital arrivals for patients that have consented to the program and after successfully completed full course of…
Added 19 mins ago
Activity Security Representative I
SYSTEM HIGH CORPORATION
Albuquerque, NM
…Sensitive Compartmented Information (SCI) and Special Access Program (SAP)…
Added 22 mins ago
A
Associate Director, Customer Valuation Compliance & Reporting
AbbVie
North Chicago, IL
- $141,500 to $268,500 USD / year
The Associate Director, Customs Valuation Compliance & Reporting, is a critical compliance role that actively partners across the enterprise and leads the operations and strategic design of…
Added 23 mins ago
Associate Director for Course Support Services
University of North Carolina at Charlotte
NC
The Associate Director for Course Support Services provides strategic leadership, administrative oversight, and vision for all course-based learning assistance programs within the…
Added 26 mins ago
CU
Sr. Human Resources Business Partner
Canon U.S.A., Inc.
Boca Raton, FL
- $76,150 to $114,040 USD / year
…state, and local laws to ensure compliance. Provides counsel to senior management regarding pay decisions, policy and guideline interpretation. - Collaborates with Managers and Compensation…
Added 27 mins ago
Associate Registrar
Missouri State University
MO
The Associate Registrar is part of the leadership team for the Office of the Registrar and is responsible and accountable for planning, coordination, and oversight of major functions in the…
Added 31 mins ago
Cad Drafter
Actalent
Far Hills, NJ
Associate's Degree or Technical Degree in Architecture, Architectural Technology, Structural Engineering Technology, Drafting, CAD Technology, Construction Engineering Technology, or a…
Added 31 mins ago
S
Cyber Security Engineer SME
SOSi
Washington, DC
- $119,803 to $248,822 USD / year
SOSI is seeking a Senior Cybersecurity Engineer to serve as a technical subject matter expert supporting an enterprise cyber defense program for a federal customer. This senior, highly…

Nexeo Plastics

Manager Customer Experience

The Woodlands, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

The Woodlands, Texas (US-TX) United States (US)

Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia. From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more. Our people, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers. Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.

The Customer Experience Manager serves as a trusted partner to the Senior Manager Customer Experience Manager by proactively communicating risks, opportunities, employee concerns, and operational challenges, while contributing to strategic initiatives that support business growth and customer satisfaction. Through coaching, mentoring, recognition, and development, the manager is expected to cultivate a high-performing team focused on customer excellence, proactive problem-solving, and next-issue avoidance. Additionally, the role requires building strong cross-functional relationships, driving collaboration, and reinforcing company values and expectations. By inspiring others, promoting employee growth, and maintaining a culture rooted in our mission, "Dedicated to Service, Committed to Solutions," the Customer Experience Manager plays a critical role in advancing both team success and organizational performance objectives.

Position Responsibilities

The Customer Experience Manager is expected to lead by example, consistently demonstrating integrity, professionalism, accountability, and a customer-first mindset in every interaction and decision. This role is responsible for fostering a culture of excellence by supporting, developing, and empowering Customer Experience Specialists to achieve individual, team, and organizational goals. As a key leader within the organization, the Customer Experience Manager promotes ownership, accountability, and continuous improvement while creating an environment where employees feel valued, engaged, and motivated to perform at their highest level.

Serve as the primary escalation point for customer service issues, ensuring timely resolution and customer satisfaction.
Escalate product delays, supplier stock-outs, and service failures that may impact on-time delivery.
Review customer escalations, identify root causes, and implement corrective actions to prevent recurrence.
Partner with Sales, Credit, Operations, Order Management, and other cross-functional teams to resolve issues and enhance customer experience.
Ensure customer-facing issues are addressed professionally, proactively, and in alignment with company expectations.

NCAR Management & Quality Assurance

Review and approve NCARs, including credits, debits, and returns.
Ensure NCAR accuracy, appropriate documentation, required approvals (PLM/RSD), and proper financial disposition.
Validate credit and debit amounts and confirm applicable charges are passed through to customers when appropriate.
Monitor NCAR aging and workflow progress, ensuring timely closure within established service expectations.
Analyze NCAR trends and service failures to identify root causes and drive corrective and preventive actions.
Provide real-time coaching and feedback regarding NCAR quality, accuracy, and process adherence.

Operational Oversight

Approve expedite requests and ensure applicable fees are assessed appropriately.
Identify, escalate, and collaborate with the appropriate internal partners to resolve transportation, operational and material challenges, driving timely solutions that support customer satisfaction, business continuity, and operational performance.
Conduct spot audits of the Sales Order Management Report (SOMR) and coach team members on order management best practices.
Oversee month-end billing activities to ensure timely completion and accuracy.
Review the ZDOG report and maintain accurate customer experience partner in SAP.
Validate team backup plans and business continuity processes to ensure uninterrupted customer support

Team Leadership & Performance Management

Lead, motivate, and develop team members to achieve departmental goals, KPIs, and incentive program objectives.
Conduct regular one-on-one meetings focused on performance, accountability, development, and career growth.
Review individual and team performance metrics, identify trends, and provide coaching to improve performance and customer outcomes.
Conduct real-time coaching related to service failures, order management accuracy, productivity, professionalism, and customer impact.
Complete performance evaluations, development plans, goal-setting activities, and mid-year and annual performance reviews.
Recognize and celebrate employee achievements that demonstrate customer excellence, accountability, and continuous improvement.

Workforce / Employee Management

Oversee employee attendance, timekeeping, and leave management, ensuring accuracy, policy compliance, and timely approvals.
Manage workforce planning by coordinating PTO requests and staffing coverage to meet business demands and service level expectations.
Evaluate team capacity, workload distribution, and employee performance to ensure accountability, operational efficiency, and consistent customer support.
Foster a supportive, high-performing work environment that encourages accountability, personal ownership, professional development, and advancement opportunities while promoting employee engagement and continuous improvement.
Identify, document, and escalate employee performance concerns to the Senior CX Manager, including attendance, accuracy, accountability, conduct, and adherence to job responsibilities, while supporting coaching, development, and corrective action initiatives.

Communication & Continuous Improvement

Assist with team huddles, employee engagement activities, and departmental communications.
Participate in Quality Calls, Sales meetings, leadership meetings, and continuous improvement initiatives.
Communicate business updates, organizational priorities, performance results, and process changes to the team.
Foster a culture of accountability, customer excellence, proactive problem-solving, and next-issue avoidance.
Participate in leadership development programs, training sessions, and other professional development opportunities.
Identify, assess, and escalate potential order risks to the Senior CX Manager, taking proactive action to mitigate impacts on customer operations, prevent business interruptions, and protect customer relationships and company revenue

Other tasks as assigned

Minimum Requirements (Education, Experience & Skills)

Associate or Bachelor’s degree preferred.
Bachelor's degree or equivalent work experience.
2+ years of management/supervisory experience strongly preferred.
Customer Service experience required.
Proven communication skills.
Demonstrated execution of leadership including accountability, engagement, and empowerment.
Expert knowledge of SAP.
User of CRM or ERP systems such as SalesForce.com or similar applications.
Evidence of coaching, team building and motivational skills.
Proficient computer skills in Excel, Word, and PowerPoint are required.
Ability to communicate effectively verbally and written.
Establish and maintain interpersonal relationships with internal and external customers.
Willingness to travel 10% for regional meetings.
Bilingual in English and Spanish preferred.

Minimum Requirements:

Strong organizational and time management skills.
Ability to work independently with minimal oversight.
Ability to adapt quickly to changes and work as part of a team in a fast-paced environment, handling multiple issues simultaneously.
Excellent verbal and written communication skills across various levels of organization.
Able to drive projects to completion while overcoming internal and external barriers.
Ability to work as part of a project team or as project lead.

Nexeo Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.

Apply About employer

Report this job