Jobs in the United States

25+ jobs

Save this search

Added just now
A
Project Manager
Actalent
WASHINGTON, DC
- $140,000 to $160,000 USD / year
Job Title: General Contracting Project Manager (Interiors Construction)Job DescriptionWe are seeking an experienced General Contracting Project Manager to lead interior construction…
Added just now
A
MEP Project Manager
Actalent
Minneapolis, MN
- $67 to $86 USD / hour
Job Title: MEP Project ManagerJob DescriptionThe MEP Project Manager will lead Mechanical, Electrical, and Plumbing (MEP) activities from preconstruction through commissioning and closeout.…
Added just now
Assistant Director of Housekeeping
HHS Environmental Services, LLC (USA)
Richmond, VA
Be open-minded and ready to learn from your manager and team members alike
Added just now
Strategic Capacity Manager
Shamrock Trading Corporation
Overland Park, KS
Training and Development: Industry-leading training programs, including a Freight Immersion Training (FIT) Program for sales employees entering the transportation industry and a LEAD…
Added just now
Store Manager
Gamestop
Coral Springs, FL
The Store Manager will manage and lead in a multiunit capacity.
Added just now
Store Manager
GNC Holdings LLC
Syracuse, NY
As a Store Manager, you will lead, coach, and support your team to provide exceptional service and guidance to our customers. You'll oversee the daily operations of the store, including…
Added just now
Branch Banking Management Military Apprentice (SAFE) Delaware County, PA
B10 Wells Fargo Bank, N. A.
MEDIA, PA · GLENOLDEN, PA · FOLSOM, PA · NEWTOWN SQUARE, PA · SPRINGFIELD, PA · BROOKHAVEN, PA
Apprentices within the U.S. Department of Labor accredited Apprenticeship program perform a variety of structured duties, including a combination of (however, not limited to) on-the-job…
Added 1 min ago
A
Civil Project Manager
Actalent
Dallas, TX
- $40 to $43.25 USD / hour
Lead client communication and provide project updates.
Added 1 min ago
Project Manager
Actalent
Fort Worth, TX
Lead mechanical and MEP construction projects from preconstruction through closeout in commercial, mission critical, and data center environments. Responsible for planning, scheduling,…
Added 1 min ago
A
Regional Test Manager
Actalent
Lewisville, TX
- $65 to $80 USD / hour
Job Title: Regional Test Manager Automotive Connectivity and TelematicsJob DescriptionOverview:Lead testing strategy, integration, and validation activities across multiple teams, serving…
Added just now
Assistant Club Manager
BJ's Wholesale Club, Inc.
Chesterfield, MI
Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance,…
Added 1 min ago
Industrial Engineer
Actalent
Omaha, NE
Participate in or lead projects as a project manager, including planning, scheduling, coordinating resources, and tracking project milestones and deliverables.
Added 1 min ago
HOA National Manager
KD THR Property Management LP
Dallas, TX
The National Manager of HOA Compliance is responsible for overseeing all homeowner association (HOA) compliance operations at a national level. This role ensures accurate financial and…
Added 1 min ago
Dining Supervisor/Clinician
Center for Disability Svcs Inc
Albany, NY
Ensures the quality of the Education Dining program by providing dining consultation including trainings, observations and dining retrains as needed.
Added 1 min ago
Teamcenter TCRA Developer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Eglin AFB, FL
Lead the architectural design area of one or many product domain solutions to address the customers' business requirements.
Added 1 min ago
PLM Developer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Eglin AFB, FL
Lead the architectural design area of one or many product domain solutions to address the customers’ business requirements.
Added 1 min ago
University Libraries, Head of Serial and e-Resource Management
Loyola University-Chicago
IL
Loyola University Chicago University Libraries seeks a Head of Serial and e-Resource Management (SERM) to lead the acquisition, licensing, description, access management, and assessment of…
Added 1 min ago
NY
Case Manager - Bilingual - Spanish/English -JOR
NATIONAL YOUTH ADVOCATE PROGRAM
Chicago, IL
- $57,500 USD / year
Complete and submit reunification packets and Release Requests for initial review to Lead Case Manager or Program designee.
Added 1 min ago
Director of Development, GWSB
George Washington University
DC
…Assistant Vice President for Development, this position serves as a lead fundraiser for the School and plays a key role in advancing the University’s mission through the cultivation of…
Added 1 min ago
Personal Training Manager
CLUB4 FITNESS
Harvey, LA
A Club4Fitness PT Manager is responsible recruiting for, hiring, onboarding, and mentoring new and existing personal trainers to become get acclimated to the performance expectations of the…
Added 2 mins ago
PARKING CASHIER
ABM US
Detroit, MI
Relay customer concerns and/or information to shift lead or Operations Manager as necessary
Added 2 mins ago
Technology Product Manager (Platform/Infrastructure)
Viking Global Investors
CT · NY · Stamford, CT
The Technology Product Manager is a member of the Infrastructure team, which includes Platform Engineering and Core Infrastructure, and is primarily responsible for predictable delivery of…
Added 2 mins ago
Security Director
Andy Frain Services
Columbus, GA
Provide lead direction at assigned client site(s); to enforce security/safety programs and ensure that post orders are followed, that established rounds are completed, and that adequate…
Added 2 mins ago
Retail Assistant Manager (Assistant Brand Experience Leader)-TUTWILER FARMS
Bath & Body Works
Trussville, AL
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 2 mins ago
EI
Area Leader (Manager) Trainee
Eleven Inc
Warwick, RI
- $43,888 to $91,944 USD / year
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…

Nexeo Plastics

Manager Customer Experience

The Woodlands, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

The Woodlands, Texas (US-TX) United States (US)

Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia. From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more. Our people, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers. Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.

The Customer Experience Manager serves as a trusted partner to the Senior Manager Customer Experience Manager by proactively communicating risks, opportunities, employee concerns, and operational challenges, while contributing to strategic initiatives that support business growth and customer satisfaction. Through coaching, mentoring, recognition, and development, the manager is expected to cultivate a high-performing team focused on customer excellence, proactive problem-solving, and next-issue avoidance. Additionally, the role requires building strong cross-functional relationships, driving collaboration, and reinforcing company values and expectations. By inspiring others, promoting employee growth, and maintaining a culture rooted in our mission, "Dedicated to Service, Committed to Solutions," the Customer Experience Manager plays a critical role in advancing both team success and organizational performance objectives.

Position Responsibilities

The Customer Experience Manager is expected to lead by example, consistently demonstrating integrity, professionalism, accountability, and a customer-first mindset in every interaction and decision. This role is responsible for fostering a culture of excellence by supporting, developing, and empowering Customer Experience Specialists to achieve individual, team, and organizational goals. As a key leader within the organization, the Customer Experience Manager promotes ownership, accountability, and continuous improvement while creating an environment where employees feel valued, engaged, and motivated to perform at their highest level.

Serve as the primary escalation point for customer service issues, ensuring timely resolution and customer satisfaction.
Escalate product delays, supplier stock-outs, and service failures that may impact on-time delivery.
Review customer escalations, identify root causes, and implement corrective actions to prevent recurrence.
Partner with Sales, Credit, Operations, Order Management, and other cross-functional teams to resolve issues and enhance customer experience.
Ensure customer-facing issues are addressed professionally, proactively, and in alignment with company expectations.

NCAR Management & Quality Assurance

Review and approve NCARs, including credits, debits, and returns.
Ensure NCAR accuracy, appropriate documentation, required approvals (PLM/RSD), and proper financial disposition.
Validate credit and debit amounts and confirm applicable charges are passed through to customers when appropriate.
Monitor NCAR aging and workflow progress, ensuring timely closure within established service expectations.
Analyze NCAR trends and service failures to identify root causes and drive corrective and preventive actions.
Provide real-time coaching and feedback regarding NCAR quality, accuracy, and process adherence.

Operational Oversight

Approve expedite requests and ensure applicable fees are assessed appropriately.
Identify, escalate, and collaborate with the appropriate internal partners to resolve transportation, operational and material challenges, driving timely solutions that support customer satisfaction, business continuity, and operational performance.
Conduct spot audits of the Sales Order Management Report (SOMR) and coach team members on order management best practices.
Oversee month-end billing activities to ensure timely completion and accuracy.
Review the ZDOG report and maintain accurate customer experience partner in SAP.
Validate team backup plans and business continuity processes to ensure uninterrupted customer support

Team Leadership & Performance Management

Lead, motivate, and develop team members to achieve departmental goals, KPIs, and incentive program objectives.
Conduct regular one-on-one meetings focused on performance, accountability, development, and career growth.
Review individual and team performance metrics, identify trends, and provide coaching to improve performance and customer outcomes.
Conduct real-time coaching related to service failures, order management accuracy, productivity, professionalism, and customer impact.
Complete performance evaluations, development plans, goal-setting activities, and mid-year and annual performance reviews.
Recognize and celebrate employee achievements that demonstrate customer excellence, accountability, and continuous improvement.

Workforce / Employee Management

Oversee employee attendance, timekeeping, and leave management, ensuring accuracy, policy compliance, and timely approvals.
Manage workforce planning by coordinating PTO requests and staffing coverage to meet business demands and service level expectations.
Evaluate team capacity, workload distribution, and employee performance to ensure accountability, operational efficiency, and consistent customer support.
Foster a supportive, high-performing work environment that encourages accountability, personal ownership, professional development, and advancement opportunities while promoting employee engagement and continuous improvement.
Identify, document, and escalate employee performance concerns to the Senior CX Manager, including attendance, accuracy, accountability, conduct, and adherence to job responsibilities, while supporting coaching, development, and corrective action initiatives.

Communication & Continuous Improvement

Assist with team huddles, employee engagement activities, and departmental communications.
Participate in Quality Calls, Sales meetings, leadership meetings, and continuous improvement initiatives.
Communicate business updates, organizational priorities, performance results, and process changes to the team.
Foster a culture of accountability, customer excellence, proactive problem-solving, and next-issue avoidance.
Participate in leadership development programs, training sessions, and other professional development opportunities.
Identify, assess, and escalate potential order risks to the Senior CX Manager, taking proactive action to mitigate impacts on customer operations, prevent business interruptions, and protect customer relationships and company revenue

Other tasks as assigned

Minimum Requirements (Education, Experience & Skills)

Associate or Bachelor’s degree preferred.
Bachelor's degree or equivalent work experience.
2+ years of management/supervisory experience strongly preferred.
Customer Service experience required.
Proven communication skills.
Demonstrated execution of leadership including accountability, engagement, and empowerment.
Expert knowledge of SAP.
User of CRM or ERP systems such as SalesForce.com or similar applications.
Evidence of coaching, team building and motivational skills.
Proficient computer skills in Excel, Word, and PowerPoint are required.
Ability to communicate effectively verbally and written.
Establish and maintain interpersonal relationships with internal and external customers.
Willingness to travel 10% for regional meetings.
Bilingual in English and Spanish preferred.

Minimum Requirements:

Strong organizational and time management skills.
Ability to work independently with minimal oversight.
Ability to adapt quickly to changes and work as part of a team in a fast-paced environment, handling multiple issues simultaneously.
Excellent verbal and written communication skills across various levels of organization.
Able to drive projects to completion while overcoming internal and external barriers.
Ability to work as part of a project team or as project lead.

Nexeo Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.

Apply About employer

Report this job