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Full-Time Sales Lead - Famous Footwear
Famous Footwear
Orlando, FL
- Full-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 1 min ago
EW
Assistant Site Manager II - Clean Express Auto Wash
Express Wash Concepts LLC
Southfield, MI
- $22 USD / hour
…growth, offering opportunities to advance from Assistant Site Manager to leadership roles and…
Added 1 min ago
EW
Assistant Site Manager II - Clean Express Auto Wash
Express Wash Concepts LLC
Oxford, MI
- $22 USD / hour
…growth, offering opportunities to advance from Assistant Site Manager to leadership roles and…
Added 1 min ago
EW
Assistant Site Manager II - Clean Express Auto Wash
Express Wash Concepts LLC
United States
- $22 USD / hour
…growth, offering opportunities to advance from Assistant Site Manager to leadership roles and…
Added 1 min ago
MG
Part-time Nabisco Merchandiser
Mondelez Global LLC
Jacksonville, FL
- $15 to $17 USD / hour
- Part-time
Join our Mission to Lead the Future of Snacking at Mondelēz International
Added 1 min ago
Supply Chain Manager, NA Logistics, Global Transportation and Logistics
Amazon.com Services LLC
Nashville, TN
As a Supply Chain Manager on our Logistics team, you will own carrier performance across a regional node, managing transportation execution and partnering with upstream supply chain teams…
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GRAPHIC DESIGNER, DESIGN DESK
Phase 3 Marketing and Communication
Atlanta, GA
…work on time and within scope. The role reports to the Studio Lead and works closely with the Agency Operations Manager on trafficking, estimating and project…
Added 2 mins ago
Director, Security - The Landmark
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NY
REPORTS TO: Senior Director, Americas Global Protection & Investigations & Vice President & General Manager – The Landmark
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Environmental Services Department Manager
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LONGWOOD, FL
Role: Environmental Services Department Manager
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Senior Manager, HPP US Patient Marketing
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Under the guidance of the Director of HPP Patient Marketing, the Senior Manager will implement patient engagement and omnichannel strategies.
Added 2 mins ago
Medical Leader, Physician (MD /DO) - Value-based Geriatric Primary Care
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Physician Leader opportunity with high performing ACO REACH team Monday-Friday. Lead a value-based (VBC) team of advance practice providers managing chronic conditions of high-risk…
Added 2 mins ago
Branch Manager
B10 Wells Fargo Bank, N. A.
BOCA RATON, FL · DELRAY BEACH, FL
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 3 mins ago
HW
Co-Manager
Housing Works
New York, NY
- $24 to $26.44 USD / hour
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Manager, Culture & Capability
anglogold
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The Manager, Culture & Capability manages the planning, design, development, and delivery of diverse and contemporary culture, capability, learning and IDE programs across the Region.…
Added 3 mins ago
Manager- Learning and Development
Indygo
Indianapolis, IN
Position Title: Learning and Development Manager
Added 4 mins ago
RM
Community Manager
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Noblesville, IN
- Up to $65,000 USD / year
About the Position: We're looking for an experienced Community Manager who loves connecting with people, staying organized, thrives in a fast-paced environment, and can lead a team to…
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EHS Lead Teacher
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Restoration Crew Chief
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Reliability & Maintenance Digital Transformation Senior Manager Architect - Downstream/Chemicals
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boise, ID · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Fort Worth, TX · Grand Rapids, MI · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Los Angeles, CA · Louisville, KY · McLean, VA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Portland, OR · Princeton, NJ · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tulsa, OK
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CC
Asset Manager - Public Works
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- $85,508 to $111,987 USD / year
Charleston County Public Works Department is seeking a highly motivated and qualified professional to lead our Asset Management Program. This leadership role provides an exciting…
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Senior Systems Engineer, Ground Maneuver
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Senior Energetics Engineer
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West Jefferson, OH · WEST JEFFERSON, OH
- $128,800 to $183,600 USD / year
As a Senior Chemical Engineer, the selected individual will lead technical program execution and business growth efforts within Battelle's High Energy Research Lab Area (HERLA).…
Added 5 mins ago
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Part Sales Manager – Part Time
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…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…

Nexeo Plastics

Manager Customer Experience

The Woodlands, TX, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

The Woodlands, Texas (US-TX) United States (US)

Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia. From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more. Our people, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers. Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.

The Customer Experience Manager serves as a trusted partner to the Senior Manager Customer Experience Manager by proactively communicating risks, opportunities, employee concerns, and operational challenges, while contributing to strategic initiatives that support business growth and customer satisfaction. Through coaching, mentoring, recognition, and development, the manager is expected to cultivate a high-performing team focused on customer excellence, proactive problem-solving, and next-issue avoidance. Additionally, the role requires building strong cross-functional relationships, driving collaboration, and reinforcing company values and expectations. By inspiring others, promoting employee growth, and maintaining a culture rooted in our mission, "Dedicated to Service, Committed to Solutions," the Customer Experience Manager plays a critical role in advancing both team success and organizational performance objectives.

Position Responsibilities

The Customer Experience Manager is expected to lead by example, consistently demonstrating integrity, professionalism, accountability, and a customer-first mindset in every interaction and decision. This role is responsible for fostering a culture of excellence by supporting, developing, and empowering Customer Experience Specialists to achieve individual, team, and organizational goals. As a key leader within the organization, the Customer Experience Manager promotes ownership, accountability, and continuous improvement while creating an environment where employees feel valued, engaged, and motivated to perform at their highest level.

Serve as the primary escalation point for customer service issues, ensuring timely resolution and customer satisfaction.
Escalate product delays, supplier stock-outs, and service failures that may impact on-time delivery.
Review customer escalations, identify root causes, and implement corrective actions to prevent recurrence.
Partner with Sales, Credit, Operations, Order Management, and other cross-functional teams to resolve issues and enhance customer experience.
Ensure customer-facing issues are addressed professionally, proactively, and in alignment with company expectations.

NCAR Management & Quality Assurance

Review and approve NCARs, including credits, debits, and returns.
Ensure NCAR accuracy, appropriate documentation, required approvals (PLM/RSD), and proper financial disposition.
Validate credit and debit amounts and confirm applicable charges are passed through to customers when appropriate.
Monitor NCAR aging and workflow progress, ensuring timely closure within established service expectations.
Analyze NCAR trends and service failures to identify root causes and drive corrective and preventive actions.
Provide real-time coaching and feedback regarding NCAR quality, accuracy, and process adherence.

Operational Oversight

Approve expedite requests and ensure applicable fees are assessed appropriately.
Identify, escalate, and collaborate with the appropriate internal partners to resolve transportation, operational and material challenges, driving timely solutions that support customer satisfaction, business continuity, and operational performance.
Conduct spot audits of the Sales Order Management Report (SOMR) and coach team members on order management best practices.
Oversee month-end billing activities to ensure timely completion and accuracy.
Review the ZDOG report and maintain accurate customer experience partner in SAP.
Validate team backup plans and business continuity processes to ensure uninterrupted customer support

Team Leadership & Performance Management

Lead, motivate, and develop team members to achieve departmental goals, KPIs, and incentive program objectives.
Conduct regular one-on-one meetings focused on performance, accountability, development, and career growth.
Review individual and team performance metrics, identify trends, and provide coaching to improve performance and customer outcomes.
Conduct real-time coaching related to service failures, order management accuracy, productivity, professionalism, and customer impact.
Complete performance evaluations, development plans, goal-setting activities, and mid-year and annual performance reviews.
Recognize and celebrate employee achievements that demonstrate customer excellence, accountability, and continuous improvement.

Workforce / Employee Management

Oversee employee attendance, timekeeping, and leave management, ensuring accuracy, policy compliance, and timely approvals.
Manage workforce planning by coordinating PTO requests and staffing coverage to meet business demands and service level expectations.
Evaluate team capacity, workload distribution, and employee performance to ensure accountability, operational efficiency, and consistent customer support.
Foster a supportive, high-performing work environment that encourages accountability, personal ownership, professional development, and advancement opportunities while promoting employee engagement and continuous improvement.
Identify, document, and escalate employee performance concerns to the Senior CX Manager, including attendance, accuracy, accountability, conduct, and adherence to job responsibilities, while supporting coaching, development, and corrective action initiatives.

Communication & Continuous Improvement

Assist with team huddles, employee engagement activities, and departmental communications.
Participate in Quality Calls, Sales meetings, leadership meetings, and continuous improvement initiatives.
Communicate business updates, organizational priorities, performance results, and process changes to the team.
Foster a culture of accountability, customer excellence, proactive problem-solving, and next-issue avoidance.
Participate in leadership development programs, training sessions, and other professional development opportunities.
Identify, assess, and escalate potential order risks to the Senior CX Manager, taking proactive action to mitigate impacts on customer operations, prevent business interruptions, and protect customer relationships and company revenue

Other tasks as assigned

Minimum Requirements (Education, Experience & Skills)

Associate or Bachelor’s degree preferred.
Bachelor's degree or equivalent work experience.
2+ years of management/supervisory experience strongly preferred.
Customer Service experience required.
Proven communication skills.
Demonstrated execution of leadership including accountability, engagement, and empowerment.
Expert knowledge of SAP.
User of CRM or ERP systems such as SalesForce.com or similar applications.
Evidence of coaching, team building and motivational skills.
Proficient computer skills in Excel, Word, and PowerPoint are required.
Ability to communicate effectively verbally and written.
Establish and maintain interpersonal relationships with internal and external customers.
Willingness to travel 10% for regional meetings.
Bilingual in English and Spanish preferred.

Minimum Requirements:

Strong organizational and time management skills.
Ability to work independently with minimal oversight.
Ability to adapt quickly to changes and work as part of a team in a fast-paced environment, handling multiple issues simultaneously.
Excellent verbal and written communication skills across various levels of organization.
Able to drive projects to completion while overcoming internal and external barriers.
Ability to work as part of a project team or as project lead.

Nexeo Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.

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