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Manufacturing Execution System (MES) Program Delivery Manager
Peraton
Dallas-Fort Worth, TX
Peraton is seeking a seasoned Manufacturing Execution System (MES) Program Delivery Manager to lead delivery of a complex, enterprise-wide Manufacturing Execution System (MES) and IT…
Added 3 mins ago
Sr Manufacturing Manager 2 - Projects and Initiatives
GE HealthCare
Remote, United States
Lead problem-solving efforts and drive resolution of competing priorities, dependencies, and execution gaps.
Added 3 mins ago
Generator Technician II
Generac Power Systems
Sussex, WI
Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner.
Added 3 mins ago
Specialist, Account Manager
Otis Elevator Company
Kaukauna, WI
Otis Elevator Company is searching for a highly motivated Specialist, Account Manager, responsible for territory sales, margin growth & customer satisfaction for customers in the Green Bay,…
Added 3 mins ago
GH
Project Manager - Patient Care Solutions
GE HealthCare
Remote, United States
- $112,000 to $168,000 USD / year
As the Project Manager on our Patient Care Solutions Project Management team, you'll own the project management and implementation process for GE HealthCare Patient Care Solutions which…
Added 3 mins ago
Set-Up Tech I - Y Shift
Milwaukee Tool
West Bend, WI
Please note that the shift above will not go into effect until September 1st, if hired prior to effective date training times will be coordinated with Manager.
Added 3 mins ago
Sr Development Partner– Corporate and Sales
Milwaukee Tool
Brookfield, WI
Provide targeted coaching to manager- and director-level leaders to accelerate performance, strengthen leadership capabilities, and support succession readiness.
Added 3 mins ago
Group Development Partner- Operations
Milwaukee Tool
Brookfield, WI
Group Manager : 10 (10) years' experience in relevant work is optimal for success in the role (leadership development, human resources, coaching, training, business, or other relevant…
Added 3 mins ago
Program Coordinator- Leadership
Milwaukee Tool
Brookfield, WI
Solves routine problems using known procedures and manager guidance. Recognizes patterns or gaps in work and asks clarifying questions. Escalates issues that fall outside standard processes…
Added 3 mins ago
Senior Client Engagement Manager (Post-Pay)
Lyric
Madison, WI
The Senior Client Engagement Manager (Post-Pay) is the primary client-facing lead responsible for translating payer needs into clear, complete, and implementable requirements across the…
Added 3 mins ago
Project Manager - Medicaid
Highmark Health
Madison, WI
The Project Manager is responsible for driving organization-wide project execution, audit readiness, and strategic compliance initiatives for complex health plan accreditation and…
Added 3 mins ago
Product Mgr II
RELX INC
Madison, WI
The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional…
Added 3 mins ago
RN Utilization Review Care Manager PRN
Intermountain Health
Madison, WI
Strong written, verbal communication and conflict resolution skills
Added 4 mins ago
EHS Manager
Fair Oaks Foods
Pleasant Prairie, WI
The EHS manager is responsible for all compliance and leadership of Environmental Health and Safety activities. The position will lead and coach all Health, Safety & Environmental…
Added 4 mins ago
Leasing Consultant
MMS Group
Fort Wayne, IN
Support the Community Manager in meeting occupancy, rental income, and renewal goals.
Added 8 mins ago
Construction Project Manager
HOUSING AUTHORITY OF THE CITY OF FORT MYERS FLORIDA
FORT MYERS, FL
…interest and detailed qualifications for a Construction Project Manager…
Added 9 mins ago
CO
Supervising Public Health Nutritionist
County of Monterey
Salinas, CA
- $45.07 to $61.55 USD / hour
…Coordinator/Local Agency WIC Director and Public Health Program Manager to support community coalition efforts, grant reporting, and project evaluation…
Added 11 mins ago
Customer Experience Representative
CRH
Greenville, SC
…satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing…
Added 14 mins ago
Manager, Sales and Customer Service
Macy's
Newport Beach, CA
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper…
Added 19 mins ago
Network Infrastructure Manager
NEXCAPS, INC.
Fort Lauderdale, FL
The Network Infrastructure Manager leads Great HealthWorks' Network Operations and Telecommunications teams - System Administrators, Systems Engineers, Telecom Administrator, and Telecom…
Added 21 mins ago
Corrugator Lead
Pratt Industries
Macungie, PA
Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.
Added 21 mins ago
Senior Project Engineering Manager, Fossil
Day & Zimmermann
Remote, United States
The Senior Project Engineering Manager leads engineering scope for medium to large power-generation projects across the fossil market, including new gas-fired generation builds, fossil…
Added 23 mins ago
Utilities Planner/subcontract Coordinator
Amentum
Groton, CT
As the Planner Scheduler/ Vender Manager you will serve as a direct liaison between the vendors, maintenance team, operations team, and staff leveraging demonstrated interpersonal skills to…
Added 27 mins ago
M
Program Manager Tech 2
ManpowerGroup
Redmond, WA
- $52 to $55 USD / hour
Our client, a leader in the technology industry is seeking a Program Manager to join their team. As a Program Manager, you will be part of the partner onboarding and program operations…
Added 27 mins ago
Senior Scientist, Vector Attribute Sciences
Bristol Myers Squibb
Seattle, WA
…characterization) end-to-end, from root-cause diagnosis to…

NEXCAPS, INC.

Network Infrastructure Manager

Fort Lauderdale, FL, United States

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Job details

Experience: 5+ years of progressive, hands-on experience in IT infrastructure, network, systems, or telecommunications
Posting language: English

Original job description

Summary The Network Infrastructure Manager leads Great HealthWorks' Network Operations and Telecommunications teams - System Administrators, Systems Engineers, Telecom Administrator, and Telecom Engineer/Architect - and carries direct technical accountability for the network, systems, and telecom environments the team supports. This includes firewalls and routing, server, storage, and virtualization infrastructure, as well as the Company's carrier, voice platform, and contact center stack. This is a technical leadership position balanced with operational execution. The Infrastructure Manager serves as the primary owner of day-to-day operations and escalations, the main point of contact for business and IT stakeholders, and the driving force behind resolving complex technical issues. This role directly owns the operational layer while remaining hands-on enough to review designs, troubleshoot escalated issues, and lead through major incidents. Additionally, the role is responsible for instilling operational rigor - ensuring requirements discovery, runbooks, and post-change validation are seamlessly integrated into team workflows.

Key Responsibilities

Technical Leadership & Team Management

Directly manage and mentor the Network Operations team (System Administrators, Systems Engineers) and Telecommunications team (Telecom Administrator, Telecom Engineer/Architect); set technical priorities and hold the team to a high bar on quality
Stay close enough to the environment to review designs and configurations, unblock hard technical problems, and lead the team through major incidents, including voice platform and contact center architecture decisions
Hire and retain strong technical talent, conduct performance reviews, and manage staffing and on-call coverage for a 24/7 environment

Operational Leadership & Stakeholder Management

Serve as the primary day-to-day operational and escalation owner for Network Operations and Telecommunications - the first point of accountability when something breaks or a decision is needed
Own communication with business and IT stakeholders on service health, incidents, and project status, serving as a transparent, trusted advisor to leadership.
Translate technical issues into business impact, risk, and next steps for non-technical stakeholders and leadership
Drive issue ownership and follow-through, ensuring every open issue has a clear owner, mitigation plan, and target resolution timeline.
Coordinate across IT, vendors, and business teams to keep cross-functional work and vendor commitments moving
Maintain visibility into service health, aging issues, recurring problems, and operational risk, and surface it proactively rather than waiting to be asked
Define and apply clear criteria for what gets escalated to IT leadership versus what this role is expected to own and resolve independently

Network, Systems & Security Operations

Own network security (firewall), routing and switching, EDR, and DNS filtering
Own enterprise storage (Nimble, QNAP, Quantum), XCP-NG virtualization, Windows and Linux server administration (Linux-heavy), Active Directory, and Okta
Own Microsoft 365 administration and build out the team's SharePoint administration capability
Own AWS, Cloudflare, and integration of the broader SaaS footprint, plus server backup and disaster recovery
Maintain PCI compliance across in-scope systems, ensure SLAs are met, and drive capacity planning and script/automation practices across the team

Telecommunications Operations

Own operation of the Company's custom-built phone system, voice and data carrier services, and the contact center platform (e.g., NICE InContact/CXone), including the design and engineering work done by the Telecom Engineer/Architect
Manage carrier relationships, SLAs, and invoicing; monitor the telecom service ticket queue (InvGate) and drive escalations to resolution
Ensure telecom integrations (contact center, voice platform, speech IVR, SMS) stay supported and issues are triaged quickly

Planning, Documentation & Vendor Management

Scope infrastructure and telecom projects up front - gather real requirements, build workable schedules, and keep initiatives on track
Require runbooks for recurring operational and change work, and a validation step after major changes, so outcomes are confirmed and documented rather than assumed
Manage vendor and carrier relationships and contracts, build business cases for technology investments, and own the network/systems/telecom budget

Qualifications

Bachelor's Degree in Computer Science, Information Technology, or related field, or equivalent hands-on experience
5+ years of progressive, hands-on experience in IT infrastructure, network, systems, or telecommunications
3+ years leading or mentoring technical staff
Experience scoping and running technical projects - gathering requirements and managing timelines - without a dedicated PM function
Experience as the primary operational and escalation owner for a technical team, including regular communication with non-technical business stakeholders
Strong understanding of ITIL and formal change management

Knowledge, Skills and Abilities

Deep, current technical knowledge of networking (OSI, TCP/IP, routing/switching), firewalls, and identity platforms (Active Directory, Okta)
Hands-on experience with Windows and Linux administration, enterprise storage (Nimble/QNAP/Quantum), and virtualization (XCP-NG or equivalent)
Experience with AWS, Cloudflare, Microsoft 365, and integrating a broad SaaS footprint; SharePoint administration a plus
Experience with carrier/telecom management, contact center platforms, and PCI compliance
Scripting and automation fluency (e.g., Python, PowerShell, Bash, Ansible)
Able to scope, document, and validate work without losing technical credibility with a highly technical team
Strong ability to translate technical issues into business impact, risk, and next steps for non-technical audiences and leadership
Proven stakeholder management and cross-functional coordination skills across IT, vendors, and business teams
Excellent leadership and communication skills; highly self-motivated, detail-oriented, and comfortable working hands-on when needed

Physical Demands and Work Environment

While performing duties of job, incumbent is occasionally required to:

May include local and out-of-town travel depending on business needs.
Operate in a professional office environment.
Constantly use work-related equipment.
Occasionally lift and/or move up to 25 pounds.
Sit for extended periods of time (up to 10 hours per day).
Lift files, open filing cabinets and bend or stand, as necessary.
Ability to work regular, full-time schedule, Monday through Friday with the flexibility to work additional hours depending on business demands.

Note: This job description is not totally inclusive nor it is designed to cover or contain a complete comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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