Jobs in the United States

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Added 1 hour ago
Product Manager - Secure & Govern
Nominal
NY
Experience defining success metrics for security or admin features and tracking them after launch.
Added 2 hours ago
Helpdesk Admin
Celtic Bank
Salt Lake City, UT
We are seeking a committed Help Desk Admin to be part of our team at Celtic Bank. The IT Help Desk Admin is responsible for providing first-level technical support to employees across the…
Added 2 hours ago
Associate Information Compliance Officer
Stanford University
Redwood City, CA
…global scale. We are currently seeking a talented Information Security Officer to play a vital role in our dynamic and close-knit team within the Information Security Office. In this…
Added 2 hours ago
Security Officer I - Security - Sharp Memorial Hospital - Variable Shift - PRN
Sharp HealthCare
San Diego, CA
California Security Guard Card - CA Bureau of Security & Investigative Services; Driver's License - CA Department of Motor Vehicles; H.S. Diploma or Equivalent
Added 2 hours ago
Security Officer I - Security - Sharp Memorial Hospital - Variable Shift - PRN
Sharp HealthCare
San Diego, CA
H.S. Diploma or Equivalent; California Security Guard Card - CA Bureau of Security & Investigative Services; Other; Driver's License - CA Department of Motor Vehicles
Added 4 hours ago
Office Administrator I General Admin
BFS Group LLC
MIDDLETOWN, NY
Added 7 hours ago
Warehouse Operator / Clerk
DSV Solutions/UTI Integrated Logistics
Madison, MS
…management, peers, customers, and visitors. Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all…
Added 7 hours ago
Warehouse Operator / Clerk
DSV Solutions/UTI Integrated Logistics
Madison, MS
…management, peers, customers, and visitors. Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all…
Added 9 hours ago
Patient Care Coordinator - PMG Float Pool
Providence St. Joseph Health
Missoula, MT
…staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most…
Added 9 hours ago
Patient Care Coordinator - Family Medicine
Providence St. Joseph Health
Missoula, MT
…staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most…
Added 9 hours ago
CS
Part Time Guest Services Associate
Candee Skin
Desoto, TX
- $12 to $15 USD / hour
- Part-time
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook
Added 9 hours ago
CS
Guest Services Associate
Candee Skin
Desoto, TX
- $13 to $15 USD / hour
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook
Added 10 hours ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Jefferson City, MO
…platform configuration to the requirements defined by Information Security and AI GRC. Governance, policy, risk acceptance, control requirements, and independent control assurance remain…
Added 11 hours ago
IT Support Specialist
Aureate
Tampa, FL
Apply security basics: MFA for everyone, least-privilege access, and timely removal of access for
Added 12 hours ago
DPS - CID - Staff Services Officer, Admin - 1552
TEXAS DEPARTMENT OF PUBLIC SAFETY DEPT 405
Austin, TX
Added 12 hours ago
Senior Analyst, Rebate Administration
Abbott
Austin, TX
…organizations within assigned geography for their rebate and admin fee related…
Added 12 hours ago
Senior Analyst, Rebate Administration
Abbott
Austin, TX
…organizations within assigned geography for their rebate and admin fee related…
Added 13 hours ago
AI Developer
Salvo Software
Remote, United States
Cloud & Infrastructure expertise covering Azure/AWS deployments, Docker containerization, Linux/Windows admin, and CI/CD automation (Azure DevOps, GitHub Actions, or GitLab CI), with…
Added 13 hours ago
IF
Full Time/Part Time Site Manager- Maui
Integrated Facility Services Hawaii, Inc.
Kihei, HI
- Full-time
- Part-time
Added 13 hours ago
IF
Janitorial/Landscaping/Maintenance - Kaneohe
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
- $21 USD / hour
Added 13 hours ago
IF
Part Time Site Manager - Ewa Beach
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
- $25 USD / hour
- Part-time
Added 13 hours ago
On Call Site Manager - Honolulu
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
Added 13 hours ago
On Call Site Manager
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
Added 13 hours ago
IF
Full-Time/Part Maintenance Technician
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
- Full-time
Added 13 hours ago
IF
Full Time Maintenance - Kaneohe
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
- $23 USD / hour
- Full-time

NewtonX

Support Engineer, IT

New York, NY, United States

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

NewtonX (600+ clients like TikTok, Microsoft, Salesforce, Bain, Figma and many more) is a research intelligence company helping organizations make better business decisions and train better AI models through verified human intelligence.

We turn specialized human expertise into reliable business decisions (e.g., product launches, marketing strategy, brand reputation tracking, M&A due diligence) and AI training data (frontier model improvements and evals).

We have several million domain experts that we have sourced over the last few years (150+ industries including finance, legal, coding, tax & accounting, healthcare, semiconductors, cybersecurity, STEM and more).

We have worked with AI Labs and Enterprises on topics ranging from sourcing senior electrical and SW engineers for a chip design benchmark to pediatricians and psychiatrists for clinical data to ML engineers and PhD-level statisticians proficient in 3D modeling.

ABOUT THE ROLE

NewtonX is hiring a Support Engineer to run day-to-day IT support for a security-conscious, SOC 2-compliant company. You will own the IT Support queue in Zendesk, resolve identity, access and device issues quickly, and keep our New York office running as the onsite point of contact for desktop and AV.

Most of the work is remote: access requests, SSO and MFA problems, password-manager recovery, and laptop lifecycle. The rest is hands-on in New York: Windows and Mac troubleshooting, conference room AV, and office network issues.

RESPONSIBILITIES

Ticket queue: Triage, prioritize and resolve requests in Zendesk, including urgent project-blocking tickets, within SLA. Keep ticket tags, notes and resolutions clean and accurate.
Phone support: While most requests are submitted via the online helpdesk, some urgent requests require phone support.
Identity and access: Resolve Okta sign-in, MFA and device-registration problems, password and lockout resets, and 1Password account recovery. Support Cloudflare Zero Trust and WARP enrollment.
SaaS access: Provision and troubleshoot access to Google Workspace, Microsoft 365 and SharePoint, Slack, Quickbase, and AI tools such as Claude, following least-privilege and approval workflows.
Endpoint lifecycle: Set up, enroll and retire laptops through Rippling MDM, handle new-hire and replacement hardware, RAM and peripheral requests, and keep device inventory current.
Security triage: Take first-line reports of phishing, suspicious files and possible compromised devices, contain them per runbook, and escalate to the IT and Security Administrator.
Email and workspace admin: Handle shared mailboxes, mailing lists, signatures, calendar and mail-routing issues, and offboarding tasks.
Documentation: Write and maintain knowledge-base articles and runbooks for recurring issues; flag patterns that should be automated.

ONSITE SUPPORT IN NEW YORK

Desktop troubleshooting: Diagnose and fix hardware, OS, update, boot, lockout and performance problems on Windows 11 and macOS laptops and desktops; reimage or replace devices when needed.
AV and conference rooms: configuring and troubleshooting displays, projectors, cameras, microphones, speakers, docking stations and video-conferencing systems (Google Meet and Microsoft Teams). Run room checks and respond to meeting-time failures.
Peripherals: Set up monitors, headsets, webcams, printers and shared devices.
Office network: Troubleshoot in-office Wi-Fi drops and connectivity, and work with the ISP or network vendor on access points, switches and cabling.
Onsite presence: Serve as the in-person IT contact: new-hire equipment ordering/handoff, walk-up support, and hardware receiving and storage.
Meeting and event support: Prepare rooms and equipment for client calls, all-hands and events.

REQUIREMENTS

2+ years in IT support, help desk or desktop support, ideally at a SaaS-heavy company.
Hands-on troubleshooting of both Windows 11 and macOS, including MDM-managed devices.
Working knowledge of an identity provider (Okta preferred), MFA, and SSO troubleshooting.
Experience administering Google Workspace and Microsoft 365 at a user-support level.
Practical AV and conference room experience: displays, cameras, microphones, video-conferencing platforms.
Comfort with ticketing systems (Zendesk preferred), clear written communication, and calm handling of urgent, project-blocking requests.
Ability to be onsite in New York and to lift and move standard IT equipment.
Respect for security and compliance practice: least privilege, data handling and careful treatment of employee information.

NICE TO HAVE

Experience with Cloudflare Zero Trust, an enterprise browser such as Island, or a password manager rollout (1Password).
Familiarity with Rippling or another MDM, and with SOC 2 evidence collection (Secureframe or similar).
Scripting (PowerShell, Bash or Python) to automate repetitive fixes.
Certifications such as CompTIA A+ or Network+, Okta Certified Professional, or Apple/Microsoft endpoint certifications.

NewtonX is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.

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More about this job

Skills

Salesforce
Figma
3D modelling
Zendesk
Microsoft Windows
Troubleshooting
Technical support
Mobile device management
Documentation
Google Meet
Microsoft Teams
Troubleshoot
Apple macOS
Google Workspace
Microsoft 365
Communication skills
Regulatory compliance
Microsoft PowerShell
Bash
Python
A+
Network+

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