Insurance Benefit Implementation Specialist

NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk.

Newtek's and its subsidiaries' business and financial solutions include banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions.

Newtek Insurance Agency is a retail and wholesale brokerage insurance agency licensed in all 50 states, specializing in the sale of commercial and health/benefits lines insurance products to the SMB market as well as various personal lines of insurance.

As an Insurance Benefit Implementation Specialist, you will be responsible for supporting management and the inside sales team with our small, large and individual accounts in our employee benefits book of business. You will assist with the new business sales and implementation process and provide administrative support as needed.

Job Responsibilities include but not limited to:

• Assist management and new business team with insurance transactions (Enrollments, Terminations, Changes, Claims, Renewals, Follow-Ups and Projects).
• Work with management on the new business process which includes gathering census information, release requests for proposal to carrier partners, analyze results from carriers, spreadsheet options using Microsoft Excel templates, assist with collected and reviewing completed applications and adding new business policies into BenefitPoint.
• Work closely with management on binding New Business – send out requests for proposals, prepare customized proposals using Microsoft Excel templates, review policy applications for accuracy, send clean and completed applications for processing and add new policy information to our internal client database system.
• Enhance customer experience and build relationships by presenting a professional image as you represent the company while being camera ready in accordance with company policies and procedures.
• Gather information from clients and complete health insurance applications, review and check for missing information and submit it to the carrier for processing.
• Quote health insurance on available quoting platforms and/or through our General Agent or carrier partners.
• Adhere to process and procedures set forth by management to ensure compliance and consistency.
• Assist with daily administration tasks including, but not limited to processing enrollments, terminations, change and claims.
• Follow up on tasks sent to the carrier or General Agent and send confirmation to the respective Account Manager once complete.
• Return phone calls in a timely manner as well as respond to emails within a 24-hour timeframe.
• Understand the Affordable Care Act and other legislation that applies to our clients.
• Assist with preparing Open Enrollment materials under the direction of Management.
• Fully document client's files properly by noting accounts with all phone conversations and or emails by attaching pertinent file documents. Including uploading and adding documents to BenefitPoint.
• Assist with annual policy renewals by supporting the customer service team as needed.
• Ensure client and policy information within BenefitPoint is up to date and accurate.
• Generate reports as needed for management from various systems such as Newtracker, BenefitPoint, Gong, etc.
• Follow up on group benefit billing upon receipt of a carrier notice of not payment; suspense to BenefitPoint and notify the assigned CSR to follow up with client.
• Assist management in creating PowerPoint presentations as needed.

Qualifications include but not limited to:

• Bachelor's degree and a minimum of 2 yrs. of industry experience or relevant work experience.
• Experience in customer service or the insurance industry a plus but not required.
• Ability to obtain Life/Health/Accident License within first 90 days of employment a plus.
• Comfortable with being on video camera while engaging with clients/customers, attending company/department meetings, etc. as required.
• Self-starter with the desire to learn in a fast-paced working environment.
• Motivated to learn basic insurance and how to read/understand insurance policies.
• Receptive to training to independently perform tasks as requested.
• Possess a sense of urgency and ownership when dealing with clients and prospects of Newtek.
• Comfortable with communicating on the phone or via email.
• Ambitious and goal oriented.
• Ability to actively listen, give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Good organizational skills.
• Attention to detail and accuracy in processing information.
• Strong data entry skills with accuracy and ability to navigate among multiple systems.
• Ability to create PowerPoint presentation slides.
• Ability to work independently as well as in a team.
• Good knowledge of company products and solutions a plus.
• Motivated to learn, embrace change with the willingness to continue learning and developing skills.
• Ability to communicate clearly, effectively and concisely, both orally and in writing.
• Collaborate, cooperate and share knowledge with working relationships.
• Strong customer service skills and work ethic.
• Flexible working within the designated work schedule or as business needs change (i.e., late night, weekends, holidays, etc.).
• Competent in Windows based computer applications (Microsoft Office; Excel, Word, PowerPoint and Outlook) and able to learn internal systems such NewTracker and BenefitPoint.

Annual Salary - $50K - $60K (Hourly Position)

Organizational "Fit" considerations: Newtek is seeking a team player who enjoys technical challenges within a fast-paced environment, applies sound judgment in successful task planning and execution, meet deadlines, and communicates the highest standards of professionalism in his/her appearance and work habits. If you have an interest in professional growth and joining a leading Business Solutions company, it is time to consider joining Newtek.

Newtek offers competitive salary and a performance-based bonus program to reward your results. We provide our employees with an excellent comprehensive benefits package including medical, dental, vision, supplemental benefits, and a 401(k) savings plan with an employer match. On-going training on sales techniques, industry, and competitive landscape to support your career growth.

Newtek is an Equal Opportunity Employer; M/F/D/V. We require all our employees to perform work in an ethical manner and always uphold our Code of Business Conduct and Ethics.