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Newrez LLC - Servicing

Operational Controls Analyst (On-site)

Coppell, TX, United States

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Job details

Experience: 3+ years’ experience in mortgage servicing.
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY

The Operational Controls Analyst is responsible for executing the Company’s key risk programs that ensure it is in compliance with company policies, procedures, and all applicable laws, rules, regulations. Compliance regulations include agency and investor requirements, that may include reviewing and researching loan files.

DESCRIPTION

Assist in the preparation of Monthly Reports which track and monitor material, moderate, and recurring exceptions identified during the reviews.
Deliver feedback on any necessary revisions/updates to policies and procedures.
Gather LOB requirements, develop standard test scripts within internal systems, and UAT, as applicable.
Manage monthly vendor scorecard oversight.
Effectively present information/respond to questions from managers, clients, customers, and public.
Conduct reviews on loans requested by investors, agencies, insurers, or warehouse lenders.
Analyze results from loan reviews and identify trends, either in loan quality or personnel.
Escalate any loan concerns to management and provide all necessary justification/documentation.
Serve as occasional delegate to more senior members of the team.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.

Qualifications and Education Requirements

High school diploma or equivalent, required.
Bachelor’s degree, preferred.
3+ years’ experience in mortgage servicing.
Prior experience with various mortgage operations applications.

Skills, Abilities, and Knowledge

Strong Microsoft Office skills to include MS Word, Excel & PowerPoint
Strong working knowledge of SQL/data systems, and mortgage servicing systems.
Knowledge of FHA, VA, USDA, FNMA and FHLMC policies and guidelines.
Knowledge of mortgage loan processing, compliance, investor products or loan servicing
Strong interpersonal, oral, and written communication skills
Excellent customer service orientation.
Ability to multi-task, effectively prioritize tasks and responsibilities, effective time management.
Strong analytical skills: effective decision-making skills with the ability to appropriately exercise independent judgment and escalate quickly where needed.
Strong quality orientation with an attention to detail and accuracy.
Ability to work independently, as well as effectively function as a member of the Business Controls Team.
Accountability; strong work ethic.
Integrity, ability to maintain and work with confidential information.

Work Environment and Physical Requirements

Working on-site at assigned office location.
Regular and punctual attendance adhering to schedule established by leadership.
Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
Sedentary work in a stationary position at a cubicle for prolonged periods of time.
Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy CA Notice at Collection

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More about this job

Skills

Regulatory compliance
Documentation
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
SQL
Mortgage loans
Communication skills
Customer service
Prioritization
Time management
Analytical skills
Decision making
Attention to detail
Work independently
Leadership
Meet deadlines
Security in commercial buildings

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