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Newhouse Project Consulting

IT Support Assistant

Los Angeles, CA, United States

$22 to $25 USD / hour

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Job details

Pay: $22 to $25 USD / hour
Posting language: English
Posted: Nov 3, 2026

Original job description

Hybrid: 2-3 days in office in Los Angeles

We are seeking an IT Support Assistant for a long-term contract opportunity. This position provides first-level technical assistance, user account support, ticket management, and routine IT operational support under the supervision of experienced technology professionals.

Responsibilities

Provide telephone and email support, troubleshoot basic hardware and software issues, and escalate higher-priority problems according to established procedures.
Log, route, update, document, and close support tickets.
Assist with user account administration.
Request secure file transfer (SFTP) accounts and transfer and verify files while protecting confidential information.
Assist with installing, configuring, maintaining, and troubleshooting computers, printers, cabling, and related equipment.
Perform routine systems testing and production tasks.
Review and validate user manuals, procedures, and instructional materials.
Support office printers and high-speed commercial printing equipment as needed.
Complete recurring assignments within established deadlines and maintain accurate documentation and reporting.
Coordinate with developers, managers, and other IT teams.
Lift and move office supplies and equipment weighing up to 20 pounds.

Required Experience

Two years of highly specialized clerical experience in an information systems environment, including desktop software use or installation and/or operation of high-speed commercial printers.
At least one year of experience within the past five years in two or more of the following areas:

•

User account administration.
IT service desk or application support.
Secure file transfer (SFTP).

Required Skills

Strong customer service and telephone and email support skills.
First-level technical troubleshooting and support triage.
Accurate ticket management, documentation, and reporting.
Sound judgment when handling private data and escalating issues.
Strong organizational, problem-solving, and verbal and written communication skills.
Ability to manage recurring, deadline-driven work and collaborate with multiple IT teams.

Education High school diploma or equivalent.

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More about this job

Skills

Troubleshoot
Troubleshooting
Documentation
Reporting
Customer service
Problem solving
Communication skills

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