Closed listing
Customer Service Representative
- Diamond Bar, CA, United States
This opening has closed.
The original listing is kept below for reference.
Job details
- Education
- High school diploma
- Experience
- 6 months -- 1 year of customer service experience.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
- Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
- Assist with placement of orders, refunds, or exchanges/adjustments.
- Update customer information in the customer service database during and after each contact.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Contribute to team effort by accomplishing by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
- The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
- High School diploma or GED required; Any college is a plus.
- Must be 18 years of age or older.
- 6 months -- 1 year of customer service experience.
- Schedule will include weekends and holidays. Peak season overtime will be required.
- Ability to remain professional and courteous with customers at all times.
- Strong verbal and written communication skills.
- Must have strong computer skills, including but not limited to MS Word and Outlook.
- Good listening skills.
- Ability to form partnership with department and gain intimate knowledge of department operations.
- Detail-oriented, and self-motivated with desire to continuously improve operations.
- Exhibit strong business curiosity and must be willing to explore details to challenge the status quo.
- Ability to work both independently and with a team in a collaborative work environment.
- Ability to treat all information confidentially.
- Typing skills and strong multi-tasking skills
- Adaptable and proactively able to move with change while maintaining a positive attitude.
More about this job
Skills
- Customer service
- Product knowledge
- Problem solving
- Communication skills
- Computer skills
- Microsoft Word
- Microsoft Outlook
- Multitasking
- Adaptability