Newcoast Business Manager

OVERVIEW: This position exists to demonstrate the advantages and benefits of Newcoast Financial Services products and to strategically position the company in the marketplace. The Marine and/or RV Business Manager must recognize that business is built on customer satisfaction and devote him/herself to exceeding the customer’s expectations.

KEY TASKS:

• Communicate with customers to discuss loans, rates, payments, benefits of financing, etc.
• Recommend the purchase of all ancillary products, including extended product protection, insurance coverage, etc.
• Gather credit application, secure approval, and communicate the rates/terms with the customer.
• Develop a strong relationship with the Territory Relationship Managers.
• Develop long-term relationships with customers and dealer/broker partners.
• Acquire full knowledge of complete loan and ancillary products available.
• Implement daily process to improve selling principles, including prospecting for new customers and follow-up on customers previously contacted. Utilizes Footsteps Lead Management System to ensure appropriate contact follow-up.
• Project a professional and knowledgeable image to all customers.
• Foster team building and inter-company member support.

KEY QUALITIES:

• Competitiveness
• Willingness to learn
• Aggressiveness
• Resilience
• Adaptability

KEY RESULT AREAS:

• Quarterly and Annual sales goals
• Total sales dollars (volume)
• Closing ratios
• Profitability to volume ratios
• Timeliness/accuracy of paperwork
• Customer follow-up/prospecting
• High ESC penetration

*Newcoast uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.