Field Tech – Medical Support Team

Job Description: Field Tech – Medical Support Team

Location: On-site (travel required across New Jersey) Employment Type: Full-time

About the Role

We are seeking a dedicated and compassionate Field Tech to join our Medical Support Team. In this role, you will play a critical part in bridging advanced medical technology with quality patient care. You will support our remote medical and clinical team by visiting healthcare facilities, installing and maintaining cutting-edge medical devices, and assisting with telehealth visits. This is a hands-on role ideal for someone who enjoys working directly with patients - particularly elderly populations - and ensuring a seamless healthcare experience.

Key Responsibilities

• Travel to healthcare facilities across New Jersey to provide on-site support.

• Install, maintain, and troubleshoot advanced medical devices.

• Assist in facilitating telehealth visits between patients and remote clinical staff.

• Provide compassionate, patient-centered support, ensuring comfort and understanding for elderly patients.

• Maintain detailed records of visits, device installations, and patient interactions.

• Collaborate with the medical support team to identify and resolve technical or patient-related issues.

• Report directly to the Regional Manager and provide regular updates on field activities.

Qualifications

Must-Have:

• Prior experience in a patient care setting, especially with elderly populations.

• Strong interpersonal skills: responsible, patient, empathetic, caring, trustworthy, and organized.

• Problem-solving mindset with the ability to adapt quickly to different environments.

• High school diploma required.

Preferred:

• College degree in healthcare, technology, or related field.

• Familiarity with medical devices or telehealth platforms.

• Basic technical troubleshooting experience.

• Strong communication and documentation skills.

Why Join Us?

• Be part of a mission-driven team bringing innovation to patient care.

• Gain hands-on experience with state-of-the-art medical technology.

• Opportunity to make a direct impact on elderly patients’ health and well-being.

• Collaborative and supportive team environment.