VP - End User Technology and Experience

Deliver frictionless colleague experience by delivering quality products with zero defects and ongoing focus on end user experience monitoring. Develop and execute a holistic strategy for modern workplace technology - including endpoint management, unified communications, collaboration tools, AV infrastructure, and workplace automation tools leveraging RAG and Agentic AI Technologies. Align workplace services with broader business and technology strategies to enhance employee productivity, satisfaction, and operational resilience. Champion the adoption of emerging tools and standards to maintain a cutting-edge employee technology ecosystem. Lead, mentor, and scale a team of directors, managers, and engineers (including OE analysts, AV specialists, and support leads). Foster a collaborative, inclusive, high-performance culture that emphasizes accountability, professional growth, and knowledge sharing. Coordinate cross-training and operational redundancy to build team resilience. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; advanced degree (MBA or MS) preferred. 10+ years of progressive experience in workplace technology leadership or engineering. Proven track record scaling workplace services in large, complex, hybrid enterprises, especially in financial services or regulated environments. Deep expertise in end-user computing, unified communications, AV, collaboration tools (e.g., Microsoft 365, Teams), ITSM platforms, device management, and cloud integration. Strong understanding of infrastructure automation, CI/CD, workplace analytics, and operational intelligence. Thought leader in AI Platforms, (CoPilot, Open AI) an measuring value realization from AI investments. Architect of future state technology servicing building autonomous technology support services with technologies such as Moveworks, Nexthink, custom developed AI driven experiences. Exceptional leadership, strategic planning, communication, and change management capabilities. Business acumen and collaboration skills to align technical solutions with organizational needs. Demonstrated ability to deliver through vendor ecosystems while managing budgets and governance. Implement continuous improvement processes that drive efficiency, scalability, and quality. Build relationships with business leaders and support functions to anticipate needs, communicate roadmap plans, and drive adoption. Manage vendor and partner relationships, oversee technology evaluations and procurement, and ensure compliance with corporate standards, budgets, and risk frameworks.