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Added 1 min ago
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New York Life

Senior Associate - Project Manager/Scrum Master

New York, United States

Salary Range: $100,000-$143,000

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Job details

Pay: Salary Range: $100,000-$143,000
Apply by: May 3, 2027
Experience: 7+ years of program or project management experience in enterprise IT, with 3+ years as a Scrum Master or agile delivery lead
Posting language: English
Posted: Nov 4, 2026

Original job description

Location Designation: Hybrid - 3 days per week

Technology, Data, AI and Ventures:

Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.

Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era - all backed by the stability and purpose of a mutual company built to last.

Role Overview The Senior Project Manager / Scrum Master leads program management and agile delivery for the EUC organization. The role owns PI planning, sprint execution, and work allocation across EUC engineering and operational teams, and provides clear, consistent status to technical and executive stakeholders.

What You'll Do:

Program Management

Own end-to-end program management for EUC initiatives, including scope, schedule, dependencies, risks, and budget tracking
Maintain an integrated roadmap across endpoint management, release management, vendor-delivered services, and infrastructure modernization efforts
Produce concise status reporting, dashboards, and executive updates for IT leadership
Drive RAID management (risks, assumptions, issues, dependencies) with clear escalation paths

Agile Delivery & Sprint Management

Facilitate sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives for EUC teams
Coach teams on agile practices and adapt the framework to infrastructure and operations work, which mixes planned, operational, and interrupt-driven demand
Track velocity, throughput, and predictability, and use them to improve planning accuracy
Remove impediments and resolve cross-team blockers

PI Planning & Execution

Plan, organize, and facilitate quarterly PI planning events, including pre-planning, readiness, and post-PI follow-through
Lead capacity planning and objective setting with EUC engineering leads and product owners
Manage inter-team and cross-organization dependencies, and monitor PI objective progress Work Allocation & Prioritization
Partner with EUC leadership to prioritize and allocate work across engineering teams based on capacity, skills, and business priority
Maintain a transparent intake process for new requests, projects, and operational demands
Balance committed program work with run/operate responsibilities and unplanned work

Governance, Vendor & Stakeholder Coordination

Coordinate delivery across internal teams and managed service providers, tracking vendor deliverables against commitments
Support release governance, change coordination, and audit/compliance remediation tracking
Communicate effectively with audiences ranging from engineers to senior executives

What You'll Bring:

7+ years of program or project management experience in enterprise IT, with 3+ years as a Scrum Master or agile delivery lead
Demonstrated experience running PI planning (SAFe or comparable scaled agile framework) and managing multi-team programs
Strong understanding of infrastructure and operations delivery, ideally endpoint, desktop engineering, or EUC
Proven ability to manage dependencies, risks, and stakeholders across multiple teams and vendors
Excellent written and verbal communication, including executive-level reporting
Proficiency with Jira, ServiceNow, Monday, and M365 / PowerPoint /PowerBI for reporting

Preferred Qualifications

SAFe Release Train Engineer (RTE), SAFe Scrum Master, PMP, or CSM certification
Experience with endpoint management platforms (e.g., Intune, SCCM/MECM), software packaging, patching, or release management
Experience coordinating work with managed service providers or outsourced partners
Background in financial services or another regulated environment
Experience with ITSM/change management processes and audit-driven remediation work

Success Measures

PI objectives delivered predictably, with transparent tracking and early risk escalation
Improved sprint predictability and team throughput
Clear, timely executive reporting with no surprises
Reduced cross-team friction through well-managed dependencies and intake

Job Level: LEVELPF4

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities - inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 95255

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More about this job

Skills

Program management
Reporting
Leadership
Prioritization
Regulatory compliance
Project management
Scrum
Communication skills
Jira
ServiceNow
Microsoft 365
Microsoft PowerPoint
Microsoft Power BI
PMP
CSM
Packaging
IT service management
Change management

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