Coordinator

Job Title: Home Care Coordinator

New Vision Home Care is seeking an organized, dependable, and experienced Home Care Coordinator to coordinate services between clients, caregivers, families, and agency staff. The ideal candidate will have strong communication, customer-service, scheduling, and problem-solving skills.

Responsibilities:

• Coordinate and maintain caregiver schedules based on clients authorized hours and care needs.
• Match qualified Home Health Aides and Personal Care Aides with appropriate client cases.
• Communicate regularly with clients, caregivers, family members, nurses, and agency staff.
• Handle caregiver call-outs and arrange replacement coverage promptly.
• Confirm that caregivers report to assignments as scheduled.
• Monitor attendance, lateness, missed visits, and schedule changes.
• Maintain accurate client and caregiver information in the agencys scheduling system.
• Document all calls, incidents, complaints, and service-related updates.
• Assist caregivers with scheduling questions and case-related concerns.
• Report changes in a clients condition or care needs to the appropriate clinical supervisor.
• Help ensure that services follow the clients authorized plan of care.
• Maintain client confidentiality and comply with HIPAA requirements.
• Participate in on-call rotation when required.
• Provide professional and responsive customer service.
• Perform additional administrative duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous home-care coordination or scheduling experience preferred.
• Knowledge of New York State home-care services is preferred.
• Strong organizational, communication, and customer-service skills.
• Ability to manage multiple schedules and priorities in a fast-paced environment.
• Strong attention to detail and accurate documentation skills.
• Basic computer proficiency, including email, Microsoft Office, and scheduling software.
• Ability to remain professional and resolve urgent staffing issues.
• Bilingual English/Spanish is strongly preferred.

Employment Type: Full-time

Schedule: Monday through Friday. Evening, weekend, or on-call availability may occasionally be required.

Work Location: New Vision Home Care, 40 Saw Mill River Road, Suite LL/7, Hawthorne, NY 10532.

New Vision Home Care is an equal-opportunity employer. Employment decisions are made without discrimination based on any status protected by applicable federal, state, or local law.