Job Training Program Liaison

Job Training Liaison Job Description

Position: Job Training Liaison

Department: Program

Reports to: Recovery Services Program Manager

FLSA Classification: Non-exempt

Summary

The Job Training Program Liaison is a key member of the Program team. Due to program demographics, only male candidates will be considered for this role. This position centers on helping Genesis Program guests be successful in the Job Training Program by supporting their work development, education, career readiness, spiritual growth, and recovery. The liaison also assists guests with obtaining employment, education, and vocational training as they prepare for life beyond the program. Additionally, the liaison serves as a communication bridge between departments to ensure collaboration, shared expectations, and a Christ-centered approach to transformation.

At New Life Center, our work is rooted in our Christian faith and driven by our mission to guide people experiencing homelessness or addiction toward holistic transformation through the love of Jesus. Every role contributes to this ministry and advances our shared vision. Our team members are followers of Jesus Christ, affirm our Statement of Faith, and demonstrate our BEACON values - Bring Your Best, Engage with Empathy, Act in Unity, Choose Humility, Offer Hope, and Never Stop Growing - in the way they serve guests, support one another, and represent New Life Center each day.

Essential Functions

Essential Function 1: Genesis Program Guest Development (Training, Education & Employment)

• Orient new Genesis guests to their assigned work locations and communicate expectations for the Job Training Program.
• Supervise job training activities daily from 1–4 PM, providing support, encouragement, and accountability.
• Work with department staff to develop, maintain, and monitor job training tracks.
• Assist departments with guest training and support staff in providing on-the-spot coaching and feedback.
• Observe and document guest performance; provide regular feedback to both guests and Genesis staff.
• Develop job skills classes and facilitate access to employment certifications.
• Ensure all Genesis guests have a high school diploma or support them in obtaining a GED.
• Assist guests in identifying career goals and connect them to relevant educational opportunities such as certifications, trade programs, or college.
• Promote job readiness by addressing poor work performance and attitudes while encouraging growth and accountability.
• Facilitate resume writing, interview preparation, and connections to local job-seeking programs; if resources are unavailable, coordinate workshops or recruit volunteers to meet the need.
• Provide relational and spiritual encouragement; pray with guests and support them in their faith and recovery journey.
• Understand the basics of addiction recovery and relapse prevention; provide appropriate support and guidance.
• Participate in all professional reviews of Genesis guests involved in jobs training.
• Organize celebratory events recognizing guest achievements, involving other departments to foster encouragement and unity.
• Track and report to management monthly guest outcome data including the number of GEDs earned, job training certifications completed, employment obtained, enrollment in college or further education, and other measurable progress milestones.
• Supervise guest progress in the New Beginnings Internship, offering support, encouragement, and accountability throughout their internship experience.
• Ensure Genesis graduates participating in the New Beginnings Internship are fulfilling all expectations and requirements and provide corrective coaching or coordination with program staff when needed.

Essential Function 2: Guest Relations and Support

• Build trusting, respectful relationships with Genesis guests through consistent, non-judgmental, and person-centered interactions.
• Create a welcoming and supportive environment as guests begin their jobs training experience in various departments.
• Serve as a source of encouragement, affirmation, and accountability, helping guests feel seen, valued, and empowered in their recovery and vocational journey.
• Support guests spiritually by modeling Christ-like character, offering prayer, and walking alongside them in their faith journey.
• Demonstrate compassion and patience while guiding guests through personal growth and workplace challenges.
• Provide corrective feedback in a loving, respectful manner that supports growth, maintains dignity, and reinforces accountability.
• Act as a consistent, safe presence who helps guests navigate emotions, setbacks, and relational dynamics in a redemptive and grace-filled way.
• Collaborate with department heads to ensure guests are supported and that workplace environments reflect dignity, patience, and a trauma-informed approach.

Essential Function 3: Facilitate Communications and Activities

• Report guest progress and concerns to Genesis staff and coordinate collaborative efforts to support guest growth and healing.
• Facilitate communication between Genesis and department staff to ensure shared understanding of schedules, progress, expectations, and challenges.
• Serve as a bridge to help department staff understand the Genesis process, addiction recovery, and best practices for supporting men in transformation.
• Ensure departments maintain approaches consistent with New Life Center’s faith-based values and recovery principles.
• Track and record job training hours; communicate progress to Genesis to ensure completion requirements are met before phasing up.
• Coordinate guest transportation needs and occasionally transport guests using company vehicles.
• Assist in facilitating educational and spiritual groups and provide homework support as needed.
• Maintain guest records, uphold NLC policies, and ensure proper documentation.
• Contribute to the cleanliness and security of the facility.
• Review relapses and behavior issues; help determine guest placement and develop recovery plans.
• Assist with volunteer opportunities in collaboration with the Volunteer Coordinator.
• Help build and maintain partnerships with local employers, ministries, law enforcement, treatment centers, and educational institutions.
• Attend staff meetings, training events, and conferences as required.

Essential Function 4: Other Considerations

• Ability to drive a 15-passenger van.
• Other duties as assigned.

ADA & Reasonable Accommodation

New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.

Position Reports to Daniel Miller, Recovery Ministry Program Manager

This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Program Director, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.

Qualifications

Personal:

• Must be engaged in a local church and exhibit a personal, evident, growing relationship with Jesus Christ.
• Compassionate heart for those in need.
• Willingness to serve others.
• Desire to see the lost transformed through the love of Christ.

Required Education and Experience:

• High School Diploma or GED.

Preferred Education and Experience:

• College diploma or bachelor’s degree, or a minimum of three years of equivalent experience in workforce development, peer mentoring, social work, or a related field.
• Customer service experience.
• Knowledge of addiction recovery and relapse prevention.

Additional Eligibility Requirements:

• Ability to pass a pre-employment drug test and background check.
• Must possess a valid driver’s license, maintain an acceptable driving record in accordance with the organization’s insurance carrier requirements, and provide proof of insurance, as required for the performance of job duties.
• If in recovery, a minimum of one year of sustained recovery with active participation in a 12-step program is required; two or more years is preferred.

Skills:

• Excellent interpersonal, verbal, and written communication skills.
• Strong leadership, sound judgment, and sincere compassion for others.
• Ability to work with and motivate individuals from diverse backgrounds.
• Strong organizational and problem-solving abilities.
• Working knowledge of Microsoft Office and basic computer systems.
• Ability to multitask efficiently and maintain clear documentation.

Work Environment:

• Work is performed throughout a shelter and recovery program campus, including offices, classrooms, work-training sites, and common guest areas.
• Regular movement between departments and job training locations across the facility.
• Combination of standing, walking, and sitting for extended periods during supervision, meetings, and documentation.
• Periodic bending, reaching, and light lifting related to materials, paperwork, or program supplies.
• Use of standard office and program equipment, including desks, chairs, computers, phones, and printers.
• Operation of motor vehicles, including transporting guests and driving a 15-passenger van as needed.
• Work hours include scheduled program supervision times and may require flexibility to support program activities.

Religious Bona Fide Occupational Qualification

New Life Center is a faith-based Christian ministry. Consistent with Title VII of the Civil Rights Act, alignment with New Life Center's Statement of Faith and values may be considered a bona fide occupational qualification (BFOQ) for this position. Employees are expected to conduct themselves in a manner consistent with the organization's Christian mission, beliefs, and code of conduct.