Mid-Level Technician

Position Title: Mid-Level District Technician Report To: Director of Technology and Assistant Superintendent of Curriculum & Instructional Technology

Benefits:

Starting Wage $20.00 - $23.00 ($41,600- $47,840) (Starting range based on relevant education and experience) Total Work Days 260 (Including Paid Holidays) Hours 8 Hours Per Day Paid Holidays15 Vacation/Sick/Personal Days 10/10/3 Days Condolence Leave 3-5 Days Disability Yes IMRF District pays the full employer contribution/Employee pays employee contribution

Medical/Vision/Dental Consistent with Union Contracts Life Insurance $50,000 Yearly Increase-July 1Consistent with Union Contracts

Summary:

• Support the use of a broad range of technology services in the District by working with all staff and students.

Qualifications:

• Have earned an Associate's degree or equivalent.
• Demonstrate technological skills including, but is not limited to, being proficient in Microsoft Office, Google, hardware repairs and software management.
• Working knowledge of computer equipment, basic network configurations and ability to troubleshoot hardware and software problems.
• Provides technical support and training to end users in ‘laypersons' terms at their technical level and often on their schedule.
• Exhibits strong interpersonal skills, ability to manage projects, and be self-motivated.
• Ability to find answers to technology-related questions quickly.
• Possess a personality that demonstrates enthusiasm and interpersonal skills necessary to favorably meet and communicate with our school community.
• Present evidence of physical exam to determine "fit for duty", evidence of being free from communicable disease (TB), and submit to criminal background check.
• Experience with Apple technologies (iPhone, Mac, iPad) preferred.

Physical Demands:

• Regularly required to sit, stand, walk, talk and hear.
• Attend to a computer screen for a sustained period of time.
• Frequently required to reach with hands and arms, stoop, kneel, crouch, or crawl, climb ladders.
• Occasionally lift and/or move up to 70 pounds.
• Drive your own vehicle.

Essential Duties and Responsibilities:

• Provide technology support and technology hardware repair for all schools.
• Successfully troubleshoot, problem solve, and resolve technology department tickets, or escalate unresolved tickets.
• Work in a team-based environment with the ability to function with independent discretion.
• Display a calm and supportive demeanor when encountering technology issues and resolving issues for staff and students.
• Provide system support for staff and students, including troubleshooting, diagnosing, resolving, and documenting.
• Resolves tickets representing staff, student and parent-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Assist in maintaining a current and well-functioning fleet of technology hardware equipment (computing devices, phones, printer/copiers, interactive boards, projectors, etc).
• Installs, modifies, and makes minor repairs to computer hardware and software systems
• Maintains system functionality by testing computer components.
• Maintain a comprehensive and accurate technology inventory.
• Assist in educating staff and students about technology, in accordance with district technology policy and initiatives.
• Assist in the maintenance and support of district technology software and network services.
• Maintain the database of network account users and program/service permissions for staff and students in accordance with district technology access and permissions policies.
• Assist staff and students with program access troubleshooting.
• Keeps up to date on technical advancements by reviewing professional publications, and gaining technical certifications.
• Assist with district-level technology projects and initiatives.
• Comply with district board policy, technology department policies, and District confidentiality requirements.
• Perform other duties as assigned by the Director of Technology.