Assistant Manager Transportation

Assistant Manager Transportation FLSA: Exempt Reports To: Transportation Manager

Join a mission‑driven organization where your work truly matters. New Horizons, Inc. is a well‑established nonprofit located in Unionville, Connecticut, dedicated to helping adults with disabilities thrive in their own independent living communities. We provide a comprehensive continuum of services, including barrier‑free housing paired with thoughtful, individualized support, designed to promote independence, dignity, and opportunity. Beyond housing, New Horizons, Inc. proudly operates Sunshine Wheels, a social enterprise transportation program serving individuals throughout the Farmington Valley and beyond - helping people stay connected to their communities, workplaces, and essential services. With strong fiscal management and proven program models, New Horizons is both a stable and forward‑thinking organization. When you join New Horizons, you’re not just taking a job - you’re becoming part of a compassionate team united by purpose. Here, your skills and dedication directly improve lives, strengthen our community, and create meaningful, lasting impact.

Benefits Introduction Why You’ll Love Working at New Horizons, Inc. At New Horizons, Inc., we believe taking care of our employees is essential to doing great work. That’s why we offer a competitive and comprehensive benefits package designed to support your health, financial security, and overall well-being - both at work and at home.

Our benefits include:

• Comprehensive Health Insurance
• Health Savings Account (HSA) with annual employer contributions
• Employer-paid Life and AD&D Insurance for added peace of mind
• Short-Term and Long-Term Disability coverage
• 401(k) Retirement Plan with a generous 6% employer match
• Employee Assistance Program (EAP) for confidential support when you need it
• Access to optional benefits, including:
• Identity Theft Protection
• Legal Services
• Pet Insurance
• MellaHealth Therapy
• Credit Counseling
• Time off that helps you recharge:
• Paid Vacation Time
• Paid Personal Time
• Paid Sick Time
• Paid Holidays
• Paid 30min break every shift

At New Horizons, Inc., we’re committed to creating a workplace where employees feel supported, valued, and empowered to thrive - professionally and personally

General Statement of Duties and Responsibilities The Assistant Transportation Manager supports the daily operations of transportation services for New Horizons Village, including social/recreational transport, NEMT services through Sunshine Wheels, and community transportation assignments. This role ensures smooth scheduling, communication, documentation, and operational support to maintain safe, efficient, and customer‑focused transportation services.

Requirements

• Current CT Public Service License with endorsement F, S, V, or A, in good standing, with the ability to drive a van when needed.
• Experience supporting transportation operations, including scheduling, dispatching, or coordinating trips.
• Strong organizational skills and attention to detail.
• Intermediate proficiency with Microsoft Office (Word, Outlook, Calendar, Excel, OneDrive).
• Strong customer service and communication skills.
• Ability to work collaboratively as part of a team.
• Basic knowledge of ADA compliance, DOT/DMV regulations, and livery requirements (or willingness to learn).
• Familiarity with scheduling/dispatch software and transportation technology systems preferred.
• Ability to manage time effectively and handle multiple tasks in a fast‑paced environment.
• Professional conduct and commitment to teamwork.
• Ability to work occasional hours outside the normal schedule as needed.

Duties and Responsibilities

• Assist with daily transportation scheduling, including NEMT, social/recreational trips, and community transport assignments.
• Support dispatching functions, including tracking vehicles, communicating with drivers, and monitoring trip progress.
• Provide backup driving support when needed due to staffing shortages or unexpected circumstances.
• Assist with fleet management tasks, including vehicle inspections, maintenance tracking, and reporting issues.
• Help ensure transportation operations follow safety guidelines, ADA requirements, DOT/DMV regulations, and internal policies.
• Support the Transportation Operations Manager in collecting data, preparing reports, and monitoring performance indicators.
• Assist with training new drivers, including orientation to policies, procedures, and safety expectations.
• Participate in Safety Committee Meetings if Transportation Manager is unable to attend.
• Help investigate minor service issues, complaints, or operational concerns and report findings to the Manager.
• Maintain open communication with drivers, tenants, and administrative staff to support smooth operations.
• Assist with recommendations for equipment needs, vehicle replacements, or operational improvements.
• Perform other duties as assigned by the Transportation Manager or Village Manager.

Reporting Relationships

• Reports To: Transportation Manager
• Directly Supervises: Dispatchers, Drivers, and other assigned staff.

EEO STATEMENT:

New Horizons, Inc. is committed to hiring and retaining a diverse workforce. New Horizons, Inc. considers applicants for employment without regard to and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does New Horizons, Inc. discriminate on the basis of sexual orientation or gender identity or expression.