Direct Support Professional (Floater/Backup)

Direct Support Professional (Floater/Backup) Company Description: At New Heights Service Solutions (NHSS), we are committed to helping individuals live with dignity, independence, and confidence in their communities. As a provider of Community Living Support and Personal Care Services, we support individuals both in our residential homes and in their own homes and communities throughout Oakland, Wayne, and Macomb counties. We deliver compassionate, person-centered care that enhances the quality of life for the individuals we serve. We are an unlicensed, non-medical home care agency dedicated to supporting individuals with their daily living needs while promoting independence, inclusion, and meaningful community engagement. Our team members play a vital role in creating safe, supportive environments where individuals can thrive. If you are passionate about making a difference, building meaningful relationships, and helping others achieve their goals, we invite you to join our team and become part of a mission-driven organization that values compassion, respect, accountability, and excellence in service. Job Description: We are seeking compassionate and dedicated Floater/Backup Direct Support Professionals to provide high-quality care and assistance to individuals with developmental disabilities, aging needs, or health challenges. This vital role provides flexible, on-call coverage for staff absences, vacations, or open shifts in both our residential homes and individuals' own homes throughout Oakland, Wayne, and Macomb counties. This role ensures continuity of care and safety across all shifts. The ideal candidate has a strong commitment to person-centered care and relevant experience in home and community care settings. Key Responsibilities - Provide direct, non-medical support, including assistance with daily routines, meals, hygiene, and household tasks. - Provide companionship, transportation, and support with errands, appointments, and community activities when covering in-home shifts. - Quickly adapt to different homes, routines, and individual needs when covering shifts. - Maintain accurate documentation of care, attendance, and incidents. - Communicate coverage updates and observations to the Residential Lead or Program Director. - Follow all company policies, safety and confidentiality procedures, and applicable state requirements. ** ** Qualifications - High school diploma or GED required. - Prior direct care experience required (residential, in-home, or human services); at least 12 months preferred. This is not an entry-level position. - Flexible availability to pick up open shifts, including days, evenings, nights, and weekends. - Must be reliable and dependable for last-minute and changing shifts. - Must pass a background check and drug screen. - CPR/First Aid and Recipient Rights certifications (or willingness to obtain). - Must be legally authorized to work in the United States. - Strong English communication skills, both spoken and written, including clear and accurate shift notes and documentation. - Able to learn quickly and adapt to new routines, procedures, and individual needs. - Must complete all required company training before and during employment. Additional Qualifications & Requirements Must be able to reliably report to assigned work locations throughout Oakland, Wayne, and Macomb counties. Valid driver's license and acceptable driving record (subject to verification). Proof of valid auto insurance and reliable transportation. Medication administration training preferred. Ability and willingness to work across multiple residential homes a