Senior Resource Center Recreation and Operations Program Manager

Position Information New Hanover County Senior Resource Center seeks a forward-thinking, creative, and motivated leader to serve as its Recreation and Operations Program Manager. This position provides strategic leadership and operational oversight in support of New Hanover County’s vision and the Senior Resource Center’s mission. The Program Manager is responsible for leading innovative recreation programming and daily center operations, fostering a dynamic, fast-paced environment while ensuring the delivery of high-quality programs, services, and experiences that enrich the lives of older adults. The Program Manager leads the planning, implementation, and evaluation of recreation activities, evidence-based health promotion programs, community engagement initiatives, and operations at the Senior Resource Center, including offsite locations and virtual programming. The successful candidate will build upon an established foundation of programming while expanding engaging, diverse, and accessible opportunities that meet or exceed North Carolina Division of Aging Services Senior Center of Excellence standards. Reporting to the Senior Resource Center Director, this position serves as a key member of the management team, contributing to strategic planning, program development, grant management, performance measurement, official reporting, and effective communication. Responsibilities include supervising staff, coordinating with community partners, serving as the SRC liaison to Facilities Management and Parks & Gardens, overseeing recreation and operations budgets, and supporting grant development and reporting in accordance with applicable local, state, and federal requirements. Strong leadership, supervisory, organizational, and multi-program management skills are essential, along with a commitment to exceptional customer service for participants, instructors, and community partners.

Key Responsibilities

• Provide positive, engaging leadership and direct supervision to the Senior Resource Center recreation and operations team.
• Develop effective partnerships and communications with community agency, volunteers, and customers.
• Oversee the planning, delivery, and evaluation of recreation, evidence-based health promotion, and community engagement programs across onsite, offsite, and virtual settings.
• Guide recreation scheduling and the development of monthly activity calendars offering physical, social, intellectual, and wellness opportunities, including special events.
• Oversee production and distribution of the monthly newsletter, program articles, flyers, and promotional materials; coordinate announcements with media outlets.
• Provide oversight for guest services and respond to public inquiries regarding programs, activities, registration, and participation.
• Administer and analyze annual participant and nonparticipant surveys and use findings to improve programs and services.
• Lead the Senior Center of Excellence certification and reporting process, ensuring timely submissions and accurate, organized documentation.
• Prepare monthly recreation performance reports, including attendance, participant demographics, program activity, and outcome measures to support data-informed decisions.
• Coordinate updates to the agency website, social media, and other communications channels; maintain the newsletter distribution list.
• Facilitate the recreation advisory committee and actively contribute to the Master Aging Plan committee.
• Protect the confidentiality of participant information, personnel matters, departmental records, and other sensitive information.
• Represent the Senior Resource Center through presentations to civic organizations and community groups.
• Assist the Director with budget development, resource management, and fiscal oversight.
• Serve as backup to the Senior Resource Center Director as assigned, supporting continuity of leadership and operations.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Living in New Hanover County, NC:

New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

• * * * Hours:8:00 AM - 5:00 PM, Monday - Friday.Must be available to report for emergency work assignment during emergency situations. Employment Type:Full-time, Exempt Salary Information: The target hiring range for this position is $56,351 - $76,074.00. The full salary range for an incumbent hired into this position is $56,351 to $95,797. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Qualifications

Required Education and Experience:

• Degree in Human Services, Recreation, Public Administration, or other related field applicable. A minimum of two (2) years of management or supervisor level experience. Certification in Senior Center Management is preferred.
• Must be able to effectively use various technology and platforms for managing programs, scheduling, report, and communication.
• Must be able to occasionally lift/or move up to 25lbs.

What will make your application stand out:

• Leadership and supervisory experience. Ability to plan, organize, train, monitor, and supervise a group of employees.
• Knowledge of budget, personnel, and related administrative policies and procedures and the ability to manage, explain and implement them in the work unit.
• Grant writing and grant management experience.
• Knowledge of the policies, procedures, and activities of the County and of Senior Resource Center services and practices as they pertain to the position.
• Ability to multi-task and skilled in organizing workflow and coordinating work activities.
• Experience in planning and implementing activities.
• Skilled in providing effective customer service.
• Ability to prepare and maintain complete and accurate records.
• Ability to assemble information and make written reports and documents in a concise, clear and effective manner.
• Ability to communicate effectively, in written and oral form, with community organizations, older adults, and the general public.
• Experience with creating and disseminating marketing material including creating newsletters and social media advertisements.
• Ability to organize work and to exercise sound judgment and discretion in working with clients and implementing program policies with minimal supervision.

Other Information Applicant Information:After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.Benefits New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include

• Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
• Retirement plan through the NC Retirement system;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, vision insurance + many other insurance options;
• Employee assistance program;
• 100% employer paid long term disability;
• Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here. Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits. New Hanover County is an Equal Opportunity Employer.