Archived listing. The details below describe a past opening.
Position Information New Hanover County is seeking a full-time Emergency Management Specialist assigned to Operations. Reporting to the Senior Emergency Management Specialist over Operations, this position supports operational readiness, field response, planned events, shelter and mass care operations, and Emergency Operations Center (EOC) activities. The specialist works with County departments and external partners to coordinate operational support and help meet community needs during incidents and disasters. This position has primary responsibilities for Individual Care Coordination Center (IC3) and access and functional needs (AF&N) operations and guides. The specialist participates in rotating on-call duties, maintains situational awareness, and serves in an assigned EOC role during activations. The position also assists other areas of the Emergency Management Department as needed.
Essential Duties include:
- Support the Operations Senior Emergency Management Specialist as a liaison to internal and external partners regarding operational response and support.
- Collaborate with response partners during field operations and assist local partners with operational support for preplanned events within New Hanover County.
- Maintain situational awareness of incidents, events, and response activities within the county.
- Participate in rotating on-call duties and respond to after-hours incidents as necessary following completion of a probationary period.
- Serve in an assigned EOC role during activations and carry out associated operational responsibilities.
- Assist the Operations Senior Emergency Management Specialist with the management of County shelter and mass care operations.
- Coordinate IC3 and AF&N operations and maintain associated operational guides.
- Assist in training County staff for Operations-specific EOC positions.
- Assist in maintaining and updating the Emergency Management On-Call Guide.
- Provide operational input to County emergency plans, Standard Operating Guides, and Standard Operating Procedures.
- Maintain the knowledge and complete the specific training required to carry out responsibilities under the County Radiological Emergency Plan.
- Maintain applicable certifications, knowledge, and skills required to deploy and operate resources and assets maintained by Emergency Management.
- Assist Logistics, as needed, to ensure equipment, supplies, and personnel are onsite to support County operations.
- Assist the Operations Senior Emergency Management Specialist with annual spending plan projections for Emergency Management Operations.
- Coordinate and attend local emergency management outreach sessions as needed.
- Support other departmental program areas and perform related duties as assigned.
Knowledge Skills and Abilities
- Knowledge of emergency management principles and practices, ICS, NIMS, EOC operations, and the roles of County departments and local, regional, state, federal, nonprofit, and private-sector partners.
- Knowledge of applicable emergency preparedness and response laws, regulations, policies, and procedures.
- Knowledge of field response coordination, shelter and mass care operations, and considerations for individuals with access and functional needs.
- Ability to assess emergency situations, maintain situational awareness, identify operational needs, and remain composed under stressful conditions.
- Skill in establishing working relationships and coordinating activities with partners who are not under direct supervision.
- Skill in communicating operational information clearly through written materials, briefings, presentations, and staff training.
- Ability to develop and update operational guides and procedures, manage concurrent assignments, and exercise sound judgment under general supervision.
- Ability to use or quickly learn Microsoft Office, WebEOC, and departmental information and communications systems to support operations.
- Ability to deploy and operate assigned Emergency Management resources and assets with the required training and certifications.
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New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
Hours:Monday - Friday, 8:00 am - 5:00 pm Must be available to work days, nights, weekends and non-routine work hours with little or no notice during emergency incidents, planned events, and disasters. Must be able to take rotating on call duties when not in disaster support mode.
Employment Type:
Full time, non-exempt
Salary Information:
The target hiring range for this position is $56,351 to $76,074. The full salary range for an incumbent hired into this position is $56,351 to $95,797. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range. This posting is open until filled. Priority consideration will be given to candidates who submit an application by Friday, November 20th, 2026. Qualifications Minimum Qualifications
- Knowledge, skills, education, training, and experience sufficient to thoroughly understand the role and perform its essential duties, with experience in emergency management, a similar role, or the performance of similar duties.
- Knowledge and application of ICS and NIMS, including successful completion of IS-100.c, IS-200.c, IS-700.b, and IS-800.d.
- Demonstrated experience in emergency response coordination, EOC operations, operational preparedness, or related emergency management functions.
- Working knowledge of emergency planning principles and the ability to contribute operational input to plans, guides, and procedures.
- Experience in management, administration, or stakeholder engagement, including interagency coordination and collaboration with government and community partners.
- Project management, organizational, presentation, and written and verbal communication skills, including the ability to coordinate multiple assignments and multidisciplinary activities.
- Ability to work effectively with residents, businesses, government agencies, nonprofit organizations, and other partners to resolve problems and coordinate operational support.
- Availability for rotating on-call assignments and work during days, nights, weekends, and non-routine hours with little or no notice during incidents, planned events, and disasters.
- A valid driver’s license from any state and a good driving record at application; a valid North Carolina driver’s license and good driving record by the first date of employment.
Preferred Qualifications
- A degree with major coursework in Emergency Management, Public Policy, Public Administration, or a related field, and the combination of training and experience described in the County-approved qualification standard.
- Completion of the FEMA Emergency Management Basic Academy.
- Associate Emergency Manager or Certified Emergency Manager credential from the International Association of Emergency Managers.
- Successful completion of ICS-300 and ICS-400.
- Experience supporting field response, planned events, shelter and mass care operations, IC3 or comparable care coordination, or services for individuals with access and functional needs.
- Operations-related ICS position-specific or EOC training and experience serving in an operational role during an EOC activation or on an incident management team.
- Experience providing staff training, developing operational guides, or deploying emergency management equipment and resources.
Special Requirements:
Selected candidates must successfully complete a fingerprint-based criminal history background check and employment verification, including current or previous supervisor reference checks. A criminal history does not automatically bar an applicant from consideration. This position includes on-call responsibilities and opportunities for travel. The selected employee must maintain training and certifications applicable to assigned duties. The following post-hire training framework is proposed for departmental confirmation:
- Complete O-305, Type 3 All-Hazards Incident Management Team, and department-designated Operations-specific ICS or EOC coursework within 12 months of hire.
- Complete basic radiological core coursework and training required for assigned duties under the County Radiological Emergency Plan.
- Complete Managing Land Search Operations training, basic CPR certification, and Hazardous Material Awareness coursework.
- Complete training required to deploy and operate assigned departmental resources and assets.
Licenses/Certifications
- Valid Driver's License (from any state) and good driving record required at time of application.
- Valid North Carolina Driver’s License required by first date of employment with good driving record.
Other Information This posting is open until filled. Priority consideration will be given to candidates who submit an application by July 31, 2025.
Residing in New Hanover County, North Carolina:Embrace an outstanding quality of life in New Hanover County, enriched by its charming coastal setting. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, relish a range of culinary delights, and embark on explorations of historical sites. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.Applicant Information:After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.
In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.
Benefits
New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include
- Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
- Retirement plan through the NC Retirement system;
- Paid sick and personal leave + 13 paid holidays per year;
- Paid parental leave;
- Paid community services leave to give back to our community;
- Education leave to obtain a degree within your line of work;
- Medical, dental, vision insurance + many other insurance options;
- Employee assistance program;
- 100% employer paid long term disability;
- Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
- Professional development trainings & leadership initiatives;
- Opportunities to make a difference in your community;
- And so much more!
Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here. Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits. New Hanover County is an Equal Opportunity Employer.