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Added just now
DO
Senior Technician
Department of Defense, Veterans, and Emergency Management
United States
- $60,272.16 to $84,618.56 USD / year
REPRESENTATIVE TASKS: Drafts and coordinates development of plans for complex structural projects such as complex bridge, deck, and superstructure replacement projects and complex bridge…
Added just now
Field Service Engineer 2
GE HEALTHCARE
Remote, United States
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Added 1 min ago
ML
Accounts Receivable Collection Specialist
MES Life Safety
Sandy Hook, CT
- $49,368 USD / year
Added 1 min ago
ML
Accounts Payable Associate
MES Life Safety
Sandy Hook, CT
- $56,160 USD / year
…full-time, in-house role supports the end-to-end accounts payable process, including invoice processing, verification, reconciliation, and issue resolution. The position works closely with…
Added 1 min ago
ML
Accounts Receivable Cash Application Specialist
MES Life Safety
Sandy Hook, CT
- $60,000 USD / year
Ability to process a high daily transaction volume accurately and efficiently without sacrificing quality.
Added 2 mins ago
Service Manager
Martin Equipment
Rock Island, IL
Identify and implement process improvements that enhance operational performance and profitability.
Added 2 mins ago
EOL Production Supervisor 1st Shift
EnerSys Delaware Inc.
Springfield, MO
…appropriate level of leadership, supervision, and training/development to the people assigned within your shift and/or department, as well as the expected level of oversight to the…
Added 3 mins ago
HR Generalist
MW Components
Santa Maria, CA
…policy/procedure, engagement/retention activities, staffing, training and development, and compensation and…
Added 4 mins ago
CH
Store Associate
CVS Health
Newark, OH
- $15 USD / hour
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 4 mins ago
CH
Store Associate
CVS Health
Sevierville, TN
- $15 to $18 USD / hour
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 4 mins ago
CH
Store Associate
CVS Health
Wentzville, MO
- $15 to $19 USD / hour
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 4 mins ago
PowerBI/Tableau Developer
NTT DATA Services
Arlington, VA
Minimum 6 years of professional experience in business intelligence, reporting, data analytics, or data visualization development.
Added 4 mins ago
SA
Part Time Cashier
SpartanNash Associates, LLC
Litchfield, MN
- $13 to $16 USD / hour
- Part-time
Process financial transactions including, but not limited to; cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons accurately and…
Added 4 mins ago
Sr. Associate, Manufacturing Engineer
Intelligent Manufacturing Solutions LLC
Orlando, FL
May also support with manufacturing process development, complex root cause investigations, production transitions, Design for Manufacturability (DFM), and mentoring technicians.
Added 4 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
CYPRESS, TX
- Part-time
…our team superpower, upholding a work environment where every associate feels included and respected. Maintain a positive and proactive mindset, even in the face of challenges, you’re the…
Added 4 mins ago
Seasonal Associate - Famous Footwear
Famous Footwear
SHERMAN, TX
…our team superpower, upholding a work environment where every associate feels included and respected. Maintain a positive and proactive mindset, even in the face of challenges, you’re the…
Added 5 mins ago
LC
Student Support Associate (part-time)
Linn-Mar Community School District
Marion, IA
- Part-time
Participates in ongoing professional development specific to student and classroom needs.
Added 5 mins ago
Transportation Engineering Supervisor
State of North Dakota
Williston, ND
An Associate Degree in Civil Engineering Technology, and twelve years of work experience performing field engineering.
Added 5 mins ago
Weekend Inventory Supervisor - Vault
our company
Barry, IL
…regulatory compliance, operational efficiency, and employee development. This role leads the daily activities of the Vault Inventory team, including Inventory Leads and Inventory…
Added 5 mins ago
Tax Specialist
FAITH TECHNOLOGIES INC
MENASHA, WI
Added 5 mins ago
Production Supervisor - 2nd Shift
Insight Global
Beaver Dam, WI
…flexibility, employee onboarding, productivity/efficiency, sequencing, process adherence, and training/development in production. This will be measured by ongoing improvements in driving…
Added 5 mins ago
TC
Payroll Specialist
The City of Fort Worth
TX
- $26.57 to $33.21 USD / hour
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
Added 5 mins ago
Associate, Application Deployment Engineer
BlackRock
Atlanta, GA
Conduct business process assessments with domain experts to identify opportunities for artificial intelligence, automation, and workflow optimization while defining success metrics and…
Added 6 mins ago
Supervisor Production
API HEAT TRANSFER INC
IRON RIDGE, WI
…environment and is passionate about safety, quality, and team development. At Iron Ridge, you\'ll lead a skilled team operating CNC machinery, laser cutters, brake presses, and welding…
Added 6 mins ago
Preventative Maintenance Planner
KOCH INDUSTRIES INC
NEW RICHMOND, WI

New Era Technology

Desktop Support Technician - Entry Level

San Jose, CA, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work - together

Job Summary

We are looking for an Entry-Level Desktop Support Technician (L1) to join our team and provide onsite technical support to end users.

This is an entry-level opportunity and is ideal for a recent graduate or candidate with up to 1 year of IT support experience. The selected candidate will receive hands-on training and guidance to develop their desktop support and troubleshooting skills.

The ideal candidate should have a positive attitude, strong customer service skills, good communication skills, and a willingness to learn. They should be comfortable troubleshooting basic hardware and software issues and working directly with end users.

Roles & Responsibilities

Provide onsite Level 1 desktop and technical support to end users.
Troubleshoot basic hardware, operating system, software, and connectivity issues.
Set up and configure laptops, desktops, monitors, and other IT equipment.
Install and replace computer hardware components such as RAM and disk drives.
Install, configure, and upgrade operating systems and software applications.
Assist with Windows and macOS operating system deployment and imaging.
Support Microsoft Office 365 and other standard business applications.
Troubleshoot VPN, antivirus, authentication, and application-related issues.
Perform basic system health checks, software updates, patching, encryption, and security-related tasks.
Test equipment after repairs or configuration changes to ensure it is working properly.
Create, update, and manage support tickets using IT service management/ticketing tools.
Properly document troubleshooting steps, resolutions, and ticket updates.
Identify and prioritize urgent technical issues and escalate them when required.
Assist with IT asset management, equipment tracking, and inventory activities.
Support video conferencing and basic infrastructure-related activities.
Follow established IT support procedures, security standards, and company guidelines.
Work closely with onsite leadership and the global operations team.
Travel between local client sites when required.

Mandatory Skills & Qualifications

High school diploma or equivalent.
0–1 year of experience in desktop support, IT support, help desk, or a related technical environment.
Basic knowledge of computer hardware and troubleshooting.
Basic knowledge of Microsoft Windows and macOS.
Basic experience installing and troubleshooting software applications.
Basic knowledge of Microsoft Office 365.
Experience using an IT ticketing/help desk system is preferred.
Strong customer service and communication skills.
Ability to troubleshoot problems logically and systematically.
Willingness and ability to learn new technologies and processes.
Ability to work onsite on a daily basis.
Reliable transportation to travel to local sites when required.
Ability to lift equipment weighing up to 50 pounds.

Preferred Skills

CompTIA A+ certification.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience supporting Lenovo laptops or Apple MacBooks.
Familiarity with VPN, antivirus, endpoint management, or software deployment tools.
Familiarity with tools such as SCCM, Casper, Cisco AnyConnect VPN, McAfee/ePO, PingID, or similar technologies.
Previous customer service experience in an IT environment.

Technical Environment

The technician may support a variety of hardware, operating systems, and applications, including:

Lenovo ThinkPad laptops
Apple MacBooks
Microsoft Windows 10
macOS
Microsoft Office 365
Adobe Suite
Cisco AnyConnect VPN
PingID
SCCM
Casper
McAfee Antivirus / ePO
CrashPlan

Key Competencies

Positive attitude and team-oriented approach.
Strong customer service skills.
Good verbal and written communication skills.
Strong troubleshooting and problem-solving abilities.
Critical thinking and analytical skills.
Ability to learn quickly and adapt to changing requirements.
Good organization and time-management skills.
Strong attention to detail.
Ability to prioritize tasks and handle occasional stressful situations.
Self-motivated and willing to take initiative.

Work Environment

This is a fully onsite position.
The candidate will work under the direction of the onsite partner leadership team.
The candidate will report to the Global Operations Manager and take day-to-day direction from onsite partner leadership.
Regular attendance is required.
Any planned leave should be communicated in advance.

Schedule

8-hour shifts as directed by partner leadership.
Typical schedules may include:
8:00 AM – 5:00 PM with a 1-hour unpaid lunch, or
8:30 AM – 4:30 PM with a 30-minute paid lunch.

Travel

Maybe required to travel between local sites as requested by partner leadership.

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

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