Computer Technician

Computer Technician / Help Desk Support Specialist

Entry-Level | In-House IT | Job Description

Position Summary

The Computer Technician / Help Desk Support Specialist is an entry-level role providing first-line technical support to internal end users, resolving common hardware, software, and account issues through the company's ticketing system. This is a great opportunity for someone early in their IT career to build hands-on troubleshooting experience while working alongside more senior IT staff. The ideal candidate is a quick learner, comfortable with computers, and eager to develop their technical skills in a supportive, mentorship-driven environment. Prior professional IT experience is not required.

Key Responsibilities

• Answer and log incoming help-desk tickets, phone calls, and walk-up requests, prioritizing routine issues and escalating complex ones to senior technicians.
• Perform basic troubleshooting on desktops, laptops, printers, and peripherals under the guidance of senior IT staff.
• Assist with installing and updating operating systems, standard business applications, and antivirus/security software.
• Help set up new employee accounts, email, and system access, and assist with equipment for onboarding/offboarding.
• Set up workstations, monitors, keyboards, docking stations, and basic peripherals for employees.
• Perform simple password resets and account unlocks in Active Directory / Microsoft 365.
• Help troubleshoot basic connectivity issues (Wi-Fi, printers, shared drives) and escalate network issues as needed.
• Accurately document all support work in the ticketing system, including steps taken and resolution.
• Maintain and update the equipment/asset inventory as directed.
• Assist senior technicians with imaging computers, hardware refresh projects, and equipment deployments.
• Follow established IT procedures and company security policies at all times.

Required Qualifications

• High school diploma or equivalent.
• Basic familiarity with Windows and/or macOS operating systems and common office software (email, Word, Excel).
• Strong desire to learn and grow in an IT support career.
• Good communication skills and a friendly, patient, customer-service mindset.
• Ability to follow written instructions and troubleshooting checklists.
• Comfortable working both independently on simple tasks and as part of a team on larger ones.

Preferred Qualifications

• Coursework, certificate, or degree in IT, computer science, or a related field (or currently pursuing one).
• CompTIA A+ certification or actively working toward it.
• Any hands-on experience with computer setup, repair, or troubleshooting (personal, volunteer, internship, or coursework).
• Basic understanding of networking concepts (Wi-Fi, IP addresses, VPN).

Work Environment & Physical Requirements

• Primarily office-based with regular movement between workstations and equipment storage areas.
• Ability to lift and carry IT equipment up to 30 lbs (monitors, towers, printers).
• Ability to sit, stand, kneel, and reach to help install or move equipment.
• Standard business hours, with occasional flexibility needed to support onboarding or scheduled maintenance.

Growth Path

This role is designed as a launching point into an IT career, with a clear path toward a mid-level Computer Technician / Help Desk Support role as skills and experience develop.

Reporting Structure

This position reports to the IT Manager / IT Director.