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Added 1 min ago
DI
Actuarial Analyst
Delos Insurance Solutions
Remote, United States
- $80,000 to $100,000 USD / year
· Cross-functional collaboration: Partner with underwriting, finance, product, technology, and distribution teams to answer business questions, improve workflows, and support new program…
Added 2 mins ago
Management Analyst
NOVACES
National Capital Region, DC
Experience: A minimum of 10 years of demonstrated experience in support of a defense agency’s technology development program must include
Added 2 mins ago
MT
Resource Management Analyst -Hybrid
MKS2 Technologies
Albany, NY
- $70,000 USD / year
The Resource Management Analyst plays an integral role in supporting staffing operations across the NYSoH Program. The Resource Management Analyst coordinates candidate activities,…
Added 2 mins ago
RC
Full Time Institutional Research Analyst (On-Site Presence)
Richmond Community College
Hamlet, NC
- $53,699 to $80,546 USD / year
- Full-time
General Description: The Institutional Research Analyst supports strategic planning, student success initiatives, enrollment management, accreditation, and regulatory reporting through the…
Added 4 mins ago
Senior Business Systems Analyst- 3PL
Pantherx Specialty LLC
Collierville, TN
…Third Party Logistics (3PL) Leader, the Senior Business Systems Analyst serves as the technology and business process expert responsible for designing, implementing, and continuously…
Added 5 mins ago
Senior Business Analyst, PlayStation Store
Sony Interactive Entertainment (SIE)
San Mateo, CA
…proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment…
Added 6 mins ago
Protocol Analyst 3
GRVTY
Fort Meade, MD
…participated in or graduated from the Military COMINT Signals Analysis Program…
Added 7 mins ago
Sr. Associate, Digital Shelf
Lume Deodorant
NY
…and space to build real fluency, so you grow alongside the technology and help shape how we use…
Added 7 mins ago
Systems/Data Analyst
Capgemini
New York, NY, NY
…help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 9 mins ago
PB
Loan Review Manager - Iselin, NJ
Provident Bank
Iselin, NJ
- $177,000 to $203,000 USD / year
…and continuously enhances the Bank's independent Loan Review Program. This position provides objective and credible second-line oversight of credit quality, risk rating accuracy,…
Added 10 mins ago
Programmer Analyst I (Planning & Development)
Shelby County
Memphis, TN
Works under general supervision of the Manager of Business and Technology Services to develop, maintain, and optimize SQL scripts and Crystal Reports to support our division’s data…
Added 11 mins ago
Market Development Analyst
Uplight
United States
Uplight is seeking a curious, detail-oriented Market Development Analyst to turn utility regulatory developments into actionable policy and commercial intelligence. As part of our Market…
Added 11 mins ago
VP, Product and Technical Marketing
Equinix LLC
United States
…to market in collaboration with Product Management and is a technology domain expert developing product positioning and differentiation. They are responsible for articulating the value and…
Added 12 mins ago
Language Enabled Analyst
Booz Allen Hamilton_United States
Wright Patterson AFB, OH
…With all the information available today, it takes a skilled analyst to know how to find and interpret the best data to give their clients the right answers. As an Analyst, you’ll use your…
Added 12 mins ago
Cybersecurity Engineer and Risk Analyst
Booz Allen Hamilton_United States
San Diego, CA
…infrastructure, and risk management. You’ll use your curiosity for technology and market trends to further research and develop security solutions. Using your knowledge and experience in…
Added 12 mins ago
LA
Facilities Cost Analyst
Los Angeles Unified School District
United States
- $52.64 to $64.8 USD / hour
A Facilities Cost Analyst develops, supervises, and recommends procedures for obtaining and processing high volumes of cost and operations data from the Facilities Services Division using…
Added 13 mins ago
AC
Center-Based Board-Certified Behavior Analyst (BCBA)
Autism Care Partners
Lawrence, MA
- $82,500 to $90,000 USD / year
Ensure fidelity of each client’s treatment program and behavioral protocols
Added 13 mins ago
AC
Center-Based Board-Certified Behavior Analyst (BCBA)
Autism Care Partners
Fall River, MA
- $82,500 to $90,000 USD / year
Ensure fidelity of each client’s treatment program and behavioral protocols
Added 15 mins ago
CM
Finance Analyst III - IT Finance
Centene Management Company LLC
Remote, United States
- $70,100 to $126,200 USD / year
Facilitate financial support for all renewals of existing technology, ensuring compliance with financial and procurement policies.
Added 15 mins ago
Housing Choice Vouchers Quality Control & Training Analyst
Metropolitan Development
Nashville, TN
The Quality Control/Training Analyst is responsible for monitoring the accuracy and quality of program transactions, identifying trends and errors, and translating those findings into…
Added 16 mins ago
Analytics Business Specialist
Velera Solutions, LLC
Remote, United States
…We accelerate partners’ success through innovative financial technology solutions and inspired…
Added 22 mins ago
Senior Retail Analyst
Sunward Federal Credit Union
Albuquerque, NM
…loyalty across the branch and contact center network. The Retail Analyst partners closely with leaders and frontline teams to translate insights into strategies, streamline processes, and…
Added 25 mins ago
Analyst Lead, Cybersecurity
FIS Global
Brown Deer, WI
…can contribute, grow and help advance the future of financial technology, your next opportunity is…
Added 26 mins ago
Business Analyst-ServiceNow
NTT Data Americas, Inc.
Mahwah, NJ
Minimum 3+ years of experience as a Business Analyst, Product Analyst, Functional Analyst, or a similar role supporting enterprise technology initiatives.
Added 26 mins ago
Analyst, Agent Performance & Learning Innovation
NRG Energy, Inc.
Princeton, NJ
NRG is seeking a collaborative, detail-oriented, and technology-curious analyst to support the Agent

Netskope

IT Support Analyst

Saint Louis, MO, United States

$50,000 - $70,000 USD

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Job details

Pay: $50,000 - $70,000 USD
Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the Role

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

What You Will Do

AI-Powered Support Operations

Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

Provide L1/L2 support for endpoints and standard enterprise apps.
Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
Assist with endpoint management tasks - patching, enrollment, policy compliance.

Drive Continuous Improvement

Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

What You Bring

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way - and you've built something with them, even if small.
Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
Hands-on IT experience: You’ve spent time in a Service Desk support role - we want to see that you've solved real technology problems for real people.

Technologies

Familiarity with macOS and/or Windows troubleshooting.
Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
CompTIA A+, ITIL Foundations, or equivalent certification.

Education

Bachelors degree preferred

Why This Role

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range

$50,000 - $70,000 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.

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More about this job

Skills

Slack
Jira
Technical support
Troubleshoot
Onboarding
Regulatory compliance
Process improvement
Reporting
Apple macOS
Microsoft Windows
Troubleshooting
Google Workspace
Mobile device management
Python
Bash
A+
ITIL
Leadership

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