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Added 15 mins ago
TF
Principal Engineer
Thrivent Financial for Lutherans
Minneapolis, MN
- $161,436 to $218,415 USD / year
As a Principal Engineer, you will help establish the engineering vision and act as the bridge between strategic intent and scalable execution in our Customized Experience Platform (CEP).…
Added 16 mins ago
G
Mechanical Design Engineer
GPAC
Altoona, IA
- $85,000 to $110,000 USD / year
Participates in project pursuits and supports business development efforts through technical expertise and solution development.
Added 16 mins ago
G
Mechanical Design Engineer
GPAC
Indianola, IA
- $85,000 to $110,000 USD / year
Participates in project pursuits and supports business development efforts through technical expertise and solution development.
Added 18 mins ago
Senior Sales Engineer
Beacon EmbeddedWorks
Eden Prairie, MN
The Senior Sales Engineer is the technical lead in Beacon's presales process. Working alongside Business Development Directors and distribution partners, this role turns a customer's…
Added 1 hour ago
C
Sales Solutions Engineer - Ed Tech
Coursedog
Remote, United States
- $120,000 to $140,000 USD / year
Sales owns the deal, agenda, timeline, and close. SE owns technical credibility, solution fit, and risk surfacing. SEs do not negotiate pricing or timelines; those warm-pass back to
Added 1 hour ago
SSD Mfg NPI Product Engineer, Nitro SSD
Amazon Data Services, Inc.
Seattle, WA · Cupertino, CA
…investigating any early-life product failures. This role requires the engineer to be a technical contact and take on full ownership of the manufacturing launch and resolution of process…
Added 1 hour ago
Agentic Context Engineer
Wisdom AI
Remote, United States
The Role: As an Agentic Context Engineer at WisdomAI, you will work within a Field Engineering team to guide customers from early solution shaping through scaled deployment. You will help…
Added 2 hours ago
BA
Systems Test Engineer
Booz Allen Hamilton
Aurora, CO
- $86,800 to $198,000 USD / year
Are you looking for an opportunity to combine your technical
Added 3 hours ago
Full Stack Software Engineer, Compute
Nominal
NY
Join Nominal as a Full Stack Software Engineer, Compute
Added 4 hours ago
ES
Office 365 Engineer
Element Solutions Inc
Apex, NC
- $50,000 to $65,000 USD / year
Reporting to the Global Director Engineer this role is responsible for delivering, managing and enhancing the company’s cloud messaging capabilities via the Microsoft Office 365 platform.…
Added 4 hours ago
Sales Engineer - Firefly Fiber Broadband
Central Virginia Electric Cooperative
Palmyra, VA
Firefly Fiber Broadband is seeking a Sales Engineer, a customer-facing technical sales role that partners with the Sales team to assess customer needs, design telecommunications solutions,…
Added 4 hours ago
General Engineer
Defense Logistics Agency
Fort Belvoir, VA
…systems, such as the DLA Enterprise Business System Real Property Solution, the U.S. Army Corps of Engineers (USACE) Sustainment Management Systems (SMS), etc. Serves as a DLA Subject…
Added 4 hours ago
Director, Federal Sales: Air Force and Space Force (Government)
AT&T
Chantilly, VA
…organizations, acquisition leaders, contracting officials, technical authorities, and industry partners before requirements are…
Added 4 hours ago
Director, Federal Sales: Navy and Marine Corps (Government)
AT&T
Chantilly, VA
…organizations, acquisition leaders, contracting officials, technical authorities, and industry partners before requirements are…
Added 4 hours ago
ENGINEER TEST OPERATIONS 1
HII
Newport News, VA
…trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of…
Added 4 hours ago
ENGINEER WELDING 1
HII
Newport News, VA
…trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of…
Added 4 hours ago
ENGINEER PLANNING ANALYST 4
HII
Newport News, VA
…trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of…
Added 4 hours ago
Agile Coach and Release Train Engineer
BOOZ, ALLEN & HAMILTON, INC.
Reston, VA
Are you looking for an opportunity to combine your technical systems engineering skills with big picture execution and leadership to make a mission impact and support the warfighter? You…
Added 4 hours ago
Systems Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
Herndon, VA
Are you looking for an opportunity to combine your technical skills with big picture thinking to impact the National Security Space Sector? You understand your customer's environment and…
Added 5 hours ago
A
Google Data Specialist
Accenture
Oklahoma City, OK
- $70,350 to $196,000 USD / year
…expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced Data & AI patterns, and support delivery teams in designing and implementing modern data…
Added 5 hours ago
A
Google Senior Data Engineer
Accenture
Oklahoma City, OK
- $94,400 to $266,300 USD / year
A hands-on Engineer with foundational experience in Data Engineering, Analytics, or Machine Learning - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply…
Added 5 hours ago
Software Test Engineer II
TGW Systems Inc
Grand Rapids, MI
The Software Test Engineer II is a mid-level engineer who supports a team of Software Engineers in the testing, commissioning, and ongoing support of TGW software solutions.
Added 5 hours ago
Cost Planning Principal Engineer
Honda Dev. and Mfg. of Am.,LLC
Raymond, OH
The Cost Planning Engineer has sufficient technical background to understand the cost drivers to be able to judge reasonableness of cost/investment in a given part or system.
Added 5 hours ago
Senior Software Engineer
KOCH INDUSTRIES INC
GREEN BAY, WI
Added 5 hours ago
Engineer I, II, III, or Senior - Grid Pl
ALLIANT ENERGY CORP
MADISON, WI

Closed listing

Netskope

IT Support Analyst

Saint Louis, MO, United States

$50,000 - $70,000 USD

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50,000 - $70,000 USD
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the Role

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

What You Will Do

AI-Powered Support Operations

Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

Provide L1/L2 support for endpoints and standard enterprise apps.
Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
Assist with endpoint management tasks - patching, enrollment, policy compliance.

Drive Continuous Improvement

Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

What You Bring

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way - and you've built something with them, even if small.
Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
Hands-on IT experience: You’ve spent time in a Service Desk support role - we want to see that you've solved real technology problems for real people.

Technologies

Familiarity with macOS and/or Windows troubleshooting.
Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
CompTIA A+, ITIL Foundations, or equivalent certification.

Education

Bachelors degree preferred

Why This Role

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range

$50,000 - $70,000 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.

About employer

More about this job

Skills

Slack
Jira
Technical support
Troubleshoot
Onboarding
Regulatory compliance
Process improvement
Reporting
Apple macOS
Microsoft Windows
Troubleshooting
Google Workspace
Mobile device management
Python
Bash
A+
ITIL
Leadership

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