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Added 1 min ago
EC
Lead Power Systems Controls Engineer
Eaton Corporation
Omaha, NE
- $97,000 to $143,000 USD / year
Our Power Systems Controls (PSC) group is a full-service integrator of the necessary systems, equipment, and technologies to provide a complete power systems automation solution. This team…
Added 1 min ago
O
Senior Platform Software Engineer - OCI
Oracle
Lincoln, NE
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 1 min ago
Solution Sales Engineer
Expereo
Reston, VA
We are looking for an experienced Solution Sales Engineer to work in close partnership with Product, Engineering, Marketing, and regional Sales teams to drive strategic revenue growth…
Added 2 mins ago
Senior Business Intelligence Engineer
Humana
Lincoln, NE
The Senior Business Intelligence (BI) Engineer engages with business value streams on diverse and complex opportunities leveraging a variety of technology platforms. The individual will…
Added 2 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Lincoln, NE
Experience with service mesh technologies (e.g., Linkerd, Istio) is a plus.
Added 2 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Lincoln, NE
Bachelor of Science/Engineering or academic equivalent Engineer. Equivalent relevant experience will be considered.
Added 2 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Omaha, NE
Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
Added 10 mins ago
Vice President, Cyber Hygiene and Metrics Engineer
CLS-Group
Iselin, NJ
Functional Title: Cyber Hygiene and Metrics Engineer
Added 17 mins ago
AI Engineer
Jade Global, Inc
San Jose, CA · Irving, TX
AI Engineer1We're building a self-service LoRA / full fine-tuning platform for LLMs, deployed on AKS. This role owns the training pipeline and data pipeline - turning raw datasets into…
Added 19 mins ago
Data Center Plant Engineer, Mechanical
Google
Council Bluffs, IA
This team ensures that our customer service level agreements and availability goals are met while maintaining environmental and safety standards, at scale. We manage data center performance…
Added 24 mins ago
Advanced Controls Engineer
Vertiv
Westerville, OH
The Advanced Thermal Control Engineer will provide technical expertise in Thermal Controls algorithm development focused in the areas of optimization and conditional-based maintenance…
Added 31 mins ago
Supplier Engineer (Atlanta or Birmingham)
Southern Company
Atlanta, GA · Birmingham, AL
The official title says "Supplier Engineer," but think of this job as manufacturing engineering, not quality engineering. We're looking for people who:
Added 31 mins ago
Senior Engineer- Mechanical
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineer – Mechanical based in the United States.
Added 43 mins ago
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Project Engineer
Therma
Boise, ID
- $85,000 to $110,000 USD / year
…construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious…
Added 52 mins ago
Senior Software Engineer, Search Security Engineering
Google
Mountain View, CA · Cambridge, MA · New York, NY · Seattle, WA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 53 mins ago
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IT Engineer - Boston (Part-time)
Aptitude Software
Boston, MA
- Part-time
We are looking for a motivated part-time Junior/Mid IT Engineer to join our Internal IT team. This role combines hands-on technical support with responsibility for endpoint security…
Added 53 mins ago
Testsite Engineer, Quantum
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired…
Added 57 mins ago
Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Arlington, VA · New York, NY
- Ensure contracts are fit for purpose, cost-effective, and incorporate appropriate service level agreements
Added 1 hour ago
Vehicle Operations Engineer III - New Glenn 9X4 Cryogenic Propellant systems
Blue Origin Personnel, LLC
Space Coast, FL
…Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials…
Added 1 hour ago
FT
Senior Software Engineer/Developer
Fidelity Technology Group, LLC
Jersey City, NJ
- $142,550 to $154,000 USD / year
…equivalent) and three (3) years of experience as a Senior Software Engineer/Developer (or closely related occupation) designing and developing Java-based scalable and high-performance…
Added 1 hour ago
FT
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
United States
- $134,868 to $166,000 USD / year
Delivers large-scale, multi-service Spring Boot solutions with advanced reliability and deployment patterns. Defines RESTful API standards and builds Spring/OAuth2 components for broad…
Added 1 hour ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Durham, NC
…equivalent) and five (5) years of experience as a Principal Software Engineer/Developer (or closely related occupation) designing and building modernized cloud-based applications in trading…
Added 1 hour ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Westlake, TX
…engineering standards for observability platforms, including service reliability metrics, monitoring best practices, dashboards, and alerting strategies to support proactive and automated…
Added 1 hour ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Westlake, TX
…behavior. Develops applications on Cloud with Infrastructure as Service (IaaS) and Platform as a Service (PaaS) capability. Deploys dashboards and monitors on…
Added 1 hour ago
Senior Platform Productivity Engineer - Core/Infra - Elasticsearch
Elastic
United States
We are on the lookout for a Senior Platform Productivity Engineer to join our Elasticsearch team and focus on ensuring that the shared platform functionalities of Elasticsearch are easy to…

Closed listing

Netskope

IT Support Analyst

Saint Louis, MO, United States

$50,000 - $70,000 USD

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $50,000 - $70,000 USD
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the Role

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

What You Will Do

AI-Powered Support Operations

Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

Provide L1/L2 support for endpoints and standard enterprise apps.
Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
Assist with endpoint management tasks - patching, enrollment, policy compliance.

Drive Continuous Improvement

Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

What You Bring

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way - and you've built something with them, even if small.
Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
Hands-on IT experience: You’ve spent time in a Service Desk support role - we want to see that you've solved real technology problems for real people.

Technologies

Familiarity with macOS and/or Windows troubleshooting.
Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
CompTIA A+, ITIL Foundations, or equivalent certification.

Education

Bachelors degree preferred

Why This Role

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range

$50,000 - $70,000 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.

About employer

More about this job

Skills

Slack
Jira
Technical support
Troubleshoot
Onboarding
Regulatory compliance
Process improvement
Reporting
Apple macOS
Microsoft Windows
Troubleshooting
Google Workspace
Mobile device management
Python
Bash
A+
ITIL
Leadership

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