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Added 5 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Asheville, NC · Wilmington, NC
- $131,000 to $174,000 USD / year
Partner with cybersecurity and compliance teams to meet security, export control, and regulatory requirements (e.g., CMMC / NIST SP 800-171).
Added 6 mins ago
Data Engineer, Analytics (Technical Leadership)
Meta
Raleigh, NC
Data Engineer, Analytics (Technical Leadership) Responsibilities:
Added 6 mins ago
Cloud Engineer
Maximus
Raleigh, NC
Maximus is seeking a Cloud Engineer to support a defense client remotely.
Added 6 mins ago
Principal Engineer - Secure Network Services
Wells Fargo
CHARLOTTE, NC
Wells Fargo is seeking a Principal Engineer to lead the strategy, architecture and delivery of secure network solutions in Wells Fargo data centers and Secure Network Interconnect sites.…
Added 6 mins ago
EC
Supplier Development Engineer - Transformers & Magnetics
Eaton Corporation
Raleigh, NC · Charlotte, NC
- $113,000 to $165,000 USD / year
Eaton’s Corporate Sector division is currently seeking a Supplier Development Engineer - Transformers & Magnetics. This will be a hybrid remote/in-office position that can be located at one…
Added 6 mins ago
EC
Supplier Development Engineer - Welding and Brazing
Eaton Corporation
Raleigh, NC · Charlotte, NC
- $113,000 to $165,000 USD / year
Eaton’s Corporate Sector division is currently seeking a Supplier Development Engineer - Welding and Brazing. This will be a hybrid remote/in-office position that can be located at one of…
Added 6 mins ago
EC
Supplier Development Engineer - Heat Treatment
Eaton Corporation
Charlotte, NC · Raleigh, NC
- $113,000 to $165,000 USD / year
Eaton’s Corporate Sector division is currently seeking a Supplier Development Engineer - Heat Treatment. This will be a hybrid remote/in-office position that can be located at one of the…
Added 6 mins ago
EG
Databricks Data Engineer
Eliassen Group
Raleigh, NC
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 6 mins ago
EG
Cloud Engineer
Eliassen Group
Raleigh, NC
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 16 mins ago
M
Critical Environment Electrical Engineering
Microsoft
ON, CA
- $85,800 to $169,300 CAD / year
…every day and we need you as a Critical Environment Electrical Engineer (Energy…
Added 16 mins ago
M
Senior Critical Environment Mechanical Engineer
Microsoft
ON, CA
- $114,400 to $203,900 CAD / year
…and we need you as a Critical Environment Senior Mechanical…
Added 21 mins ago
M
Senior Software Engineer - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…one of the top services in Azure all-up. As a Senior Software Engineer - CoreAI, you will have a chance to work on the largest services in Azure, solving unique and interesting…
Added 21 mins ago
M
Software Engineer 2 - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
The Cloud App and Tools team in CoreAI is looking for a Software Engineer 2 - CoreAI to help us build the next generation of Azure libraries and developer tooling. Our mission is to make…
Added 21 mins ago
M
Principal Design Verification Engineer
Microsoft
NC · TX · Raleigh, NC · Austin, TX · Raleigh · Austin
- $142,800 to $304,200 USD / year
…platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high…
Added 22 mins ago
M
Principal Software Engineer - AI Experiences, Monetization
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
…improving engineering productivity. As a Principal Software Engineer, you will design and build solutions across every layer of the stack: backend services, APIs, data storage and…
Added 22 mins ago
M
Principal Software Engineer-M365
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
We are looking for a Principal Software Engineer who is passionate about security, technical challenges, debugging and, above all, customer success and satisfaction. Deep experience…
Added 22 mins ago
M
Software Engineer II
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Redmond · Mountain View · New York
- $102,100 to $219,200 USD / year
We are looking for a Software Engineer II to join the Special Projects and Resources Team (SPARTANs) in M365 Core – Substrate. SPARTANs take on strategic projects and difficult engineering…
Added 22 mins ago
M
Senior Principal Verification Engineer
Microsoft
NC · TX · Raleigh, NC · Austin, TX · Raleigh · Austin
- $165,600 to $331,200 USD / year
…platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high…
Added 23 mins ago
M
Software Engineer - CTJ - Top Secret
Microsoft
VA · Reston, VA · Reston
- $85,400 to $183,700 USD / year
…sensitive and mission‑critical environments? As a Software Engineer in Microsoft’s Specialized Cloud team, you’ll help design, deliver, and secure highly reliable services that underpin…
Added 23 mins ago
M
Principal Software Engineer
Microsoft
United States
- $142,800 to $304,200 USD / year
The Azure Event Grid engineering team is seeking a talented and highly motivated Principal Software Engineer to lead the design and implementation of the next generation of PubSub…
Added 23 mins ago
M
Critical Environment Technician Manager
Microsoft
NC · Charlotte, NC · Charlotte
- $75,400 to $185,300 USD / year
Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures are met, to properly perform…
Added 23 mins ago
M
Critical Environment Electrical Engineer
Microsoft
TX · San Antonio, TX · San Antonio
- $102,100 to $219,200 USD / year
…every day and we need you as a Critical Environment Electrical…
Added 23 mins ago
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…Kubernetes, networking, observability, infrastructure automation, security, and service lifecycle management. Working closely with AI researchers, product engineers, and hardware teams, you…
Added 23 mins ago
M
Senior Software Engineering
Microsoft
United States
- $119,800 to $261,000 USD / year
As a Senior Software Engineer, you will bring strong software design and engineering expertise, building reliable systems and production-ready services that turn ideas and data-driven…
Added 23 mins ago
M
Senior Hardware Engineer
Microsoft
CA · NC · OR · Mountain View, CA · Raleigh, NC · Hillsboro, OR · Mountain View · Raleigh · Hillsboro
- $119,800 to $261,000 USD / year
…platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high…

Closed listing

Netskope

IT Support Analyst

Saint Louis, MO, United States

$50,000 - $70,000 USD

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50,000 - $70,000 USD
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the Role

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

What You Will Do

AI-Powered Support Operations

Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

Provide L1/L2 support for endpoints and standard enterprise apps.
Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
Assist with endpoint management tasks - patching, enrollment, policy compliance.

Drive Continuous Improvement

Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

What You Bring

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way - and you've built something with them, even if small.
Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
Hands-on IT experience: You’ve spent time in a Service Desk support role - we want to see that you've solved real technology problems for real people.

Technologies

Familiarity with macOS and/or Windows troubleshooting.
Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
CompTIA A+, ITIL Foundations, or equivalent certification.

Education

Bachelors degree preferred

Why This Role

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range

$50,000 - $70,000 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.

About employer

More about this job

Skills

Slack
Jira
Technical support
Troubleshoot
Onboarding
Regulatory compliance
Process improvement
Reporting
Apple macOS
Microsoft Windows
Troubleshooting
Google Workspace
Mobile device management
Python
Bash
A+
ITIL
Leadership

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