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Added 1 min ago
Rackscale Product Quality Engineer
Astera Labs
San Jose, CA · CA
…central to delivering it at hyper-growth speed. As the Tech Lead Rackscale Product Quality Engineer, you will be Quality's single point of contact for rackscale, platform, and systems…
Added 2 mins ago
Senior Staff Platform Engineer
Veeam Software
Remote, United States
We are looking for a Senior Staff Platform Engineer to lead the design and evolution of our global cloud infrastructure, with deep expertise in Microsoft Azure. This role is ideal for a…
Added 3 mins ago
Manager Security Engineer, Operations
Fivetran
Remote, United States
…references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career…
Added 3 mins ago
Manager Security Engineer, Operations
Fivetran
Remote, United States
…references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career…
Added 3 mins ago
WW
Principal MEP Advisor & Design Authority
World Wide Technology Holding, LLC
Remote, United States
- $220,000 to $270,000 USD / year
If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your…
Added 4 mins ago
Studio Engineer – Project Manager Track
Vonmod
Denver, CO
Lead projects through our Scope → VFX → Verification → Production → Install process
Added 5 mins ago
Staff Product Security Engineer
ServiceTitan, Inc.
Remote, United States
…delivers software. We are looking for a Staff Product Security Engineer to embed with one of our engineering portfolios and own its security outcomes end to end, across application security…
Added 5 mins ago
Distinguished Astronomical Instrument Engineer
The Charles Stark Draper Laboratory, Inc.
Cambridge, MA
Draper is conducting a nationwide search for a scientist/engineer with background and deep experience in astronomy, optical engineering, optomechanics, or astrophysics and hands-on…
Added 6 mins ago
Sealing Systems Applications Engineer III (Hybrid Schedule)
Greene, Tweed & Co. LLC
Lansdale, PA
As an Application Engineer-III, you will translate complex customer technical requirements into high-performance, real-world solutions leveraging GT’s advanced materials and manufacturing…
Added 6 mins ago
Data Scientist, Finance Forecasting
Anthropic
San Francisco, CA
…accuracy discipline that makes those forecasts trustworthy, and lead causal measurement work that tells us how much a given launch or event actually moved revenue - turning what is…
Added 7 mins ago
Staff Assembly, Integration & Test (AIT) Engineer
Relativity Space
Long Beach, CA
We’re hiring one Staff Assembly, Integration & Test (AI&T) Engineer to own the integration and test campaigns for the Mars orbiter. You’ll define how the spacecraft and its payloads are…
Added 7 mins ago
Advanced Mechanical Design Engineer
Aerospace
Phoenix, AZ
Responsibilities include supporting shop manufacturing needs, create repair documents, support repair process improvements, lead and support engineering improvement projects, and 3D…
Added 8 mins ago
Associate Director of Facilities – HVAC Operations
SUNY - Cortland
NY
Be the technical lead for new equipment commissioning processes.
Added 10 mins ago
TI
12-Month Geospatial Intern
Trimble Inc.
Westminster, CO
- $31,533 USD / year
Shape the Future of Geomatics: Survey Software Test Engineer Intern
Added 10 mins ago
TI
Civil/Geo Applications Engineer - Rotational Development Program (July 2027)
Trimble Inc.
Westminster, CO
- $67,700 to $93,200 USD / year
Accelerate Your Career: Applications Engineer - Rotational Development Program
Added 10 mins ago
TI
AI Security Engineer
Trimble Inc.
Westminster, CO
- $115,600 to $158,900 USD / year
Protect Enterprise Innovation as Our Next AI Security Engineer!
Added 10 mins ago
Test Engineer II, Charging & Energy
Rivian
Torrance, CA
Added 12 mins ago
Manufacturing Engineer / Artificial Lift
Weatherford
Greenville, TX
We are seeking a Manufacturing Engineer to design, develop, and optimize manufacturing processes while supporting production planning activities to ensure efficient operations, on-time…
Added 13 mins ago
Director, HVAC-R Systems
Royal Caribbean Cruises Ltd
Miami, FL
Evaluate emerging HVAC and refrigeration technologies, lead pilot and test programs with ship personnel, and approve adoption fleetwide.
Added 15 mins ago
Staff Engineer, NPI
Kohler Co.
KOHLER, WI
Lead advanced Design for Manufacturability and Assembly (DFMA), FMEA, process capability analysis, and design reviews, identifying systemic risks and recommending design or process changes…
Added 15 mins ago
O
Principal Platform Software Engineer
Oracle
Nashville, TN
- $104,500 to $234,600 USD / year
…available, and reliable artifact management system for OCI. You will lead architecture and implementation for systems that manage, migrate, update, replicate, and serve build artifacts at…
Added 16 mins ago
Sr. Production Engineer
Veolia Environnement SA
Beaumont, TX
We are seeking a Sr. Production Engineer to direct operations and set technical strategy at our water chemical treatment facility across Production and Logistics. This role requires a…
Added 16 mins ago
Software Engineer (L3) Email
Twilio
Remote, United States
Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L3 engineer, you will act as…
Added 17 mins ago
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Senior Traffic Engineer
AECOM
Birmingham, AL
- $120,000 to $190,000 USD / year
The Traffic/ITS Department is actively seeking a creative, self-driven, highly talented Senior Traffic Engineer for employment in the Alabama market area. This role will be responsible for…
Added 19 mins ago
Entry Level Planning Engineer
Carollo Engineers Inc.
Walnut Creek, CA
…planning/hydraulic modeling and related software is desired. An Engineer-in-Training Certification (EIT) is required with a minimum of two years of related experience. Candidates driven to…

Netskope

IT Support Analyst

Saint Louis, MO, United States

$50,000 - $70,000 USD

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Job details

Pay: $50,000 - $70,000 USD
Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the Role

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

What You Will Do

AI-Powered Support Operations

Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

Provide L1/L2 support for endpoints and standard enterprise apps.
Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
Assist with endpoint management tasks - patching, enrollment, policy compliance.

Drive Continuous Improvement

Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

What You Bring

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way - and you've built something with them, even if small.
Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
Hands-on IT experience: You’ve spent time in a Service Desk support role - we want to see that you've solved real technology problems for real people.

Technologies

Familiarity with macOS and/or Windows troubleshooting.
Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
CompTIA A+, ITIL Foundations, or equivalent certification.

Education

Bachelors degree preferred

Why This Role

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range

$50,000 - $70,000 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.

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More about this job

Skills

Slack
Jira
Technical support
Troubleshoot
Onboarding
Regulatory compliance
Process improvement
Reporting
Apple macOS
Microsoft Windows
Troubleshooting
Google Workspace
Mobile device management
Python
Bash
A+
ITIL
Leadership

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