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H
C++ Engineer (Computer Vision/Embedded Systems)
HP
Austin, TX · Austin
- $110,300 to $159,950 USD / year
The C++ Engineer (Computer Vision/Embedded Systems) will help build and maintain a cross-platform computer vision stack used in embedded and Android/Linux environments. In this roll you…
Added just now
Software Development Engineer - Document Intelligence
Workday, Inc.
CA
As a Software Development Engineer for the Document Intelligence team, you will be a key contributor to the team, working closely with senior engineers and ML researchers to build and…
Added 4 mins ago
Software Development Engineer I – Agentic AI, ArcGIS Enterprise
Esri
Redlands, CA
As a Software Engineer with focus on Agentic AI development, you will build and operate intelligent, goal driven features within production software systems. In this role, you will apply…
Added 6 mins ago
Gen. AI Engineer
INFOSYS NOVA HOLDINGS LLC
Charlotte, NC
Deploy cloud-native AI solutions across AWS, Azure, and GCP using Docker, Kubernetes, and Infrastructure-as-Code.
Added 7 mins ago
Software Development Engineer, AWS OpenSearch
Amazon Development Center U.S., Inc.
Austin, TX
As a Software Development Engineer on the OpenSearch team, you will help solve a variety of technical challenges in distributed systems, data ingestion, and search infrastructure. You will…
Added 7 mins ago
Engineer IV – Electrical (Sustainability)
CMTS LLC
Los Angeles, CA
Engineer IV – Electrical (Sustainability) – Los Angeles, CA
Added 7 mins ago
Software Engineer, Federal
Factory
United States
…Palo Alto Networks, Adobe, and T-Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every…
Added 7 mins ago
Reverse Engineer 3
GRVTY
Fort Meade, MD
Perform technical analysis of malicious binaries through controlled execution and/or static analysis of assembly code, overcoming techniques designed to defeat analysis, in order to…
Added 7 mins ago
Reverse Engineer 2
GRVTY
Fort Meade, MD
Perform technical analysis of malicious binaries through controlled execution and/or static analysis of assembly code, overcoming techniques designed to defeat analysis, in order to…
Added 8 mins ago
TI
Premier Support Engineer
Trimble Inc.
Westminster, CO
- $91,100 to $125,200 USD / year
Elevate the Enterprise Experience as our next Premier Support Engineer!
Added 8 mins ago
TI
Azure Cloud Reliability Engineer
Trimble Inc.
Westminster, CO
- $105,600 to $145,200 USD / year
We are looking for a highly skilled and customer-centric Site Reliability Engineer (SRE) to join our team. In this role, you will be responsible for ensuring the reliability, scalability,…
Added 9 mins ago
Sr. Solution Sales Executive
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 11 mins ago
Senior Staff Software/DevOps Engineer
Impinj
Seattle, WA
Impinj is seeking a Senior Staff Software Engineer specializing in cloud infrastructure and reliability to join our Solutions Software organization to design, build, and operate the cloud…
Added 11 mins ago
Senior Software Engineer
Murmuration
Remote, United States
As a Senior Software Engineer, you’ll be responsible for designing, building, and evolving the systems and services that power the Organizer platform. You’ll tackle complex technical…
Added 12 mins ago
Lead Engineer, Health Data Integrations
Total Performance Consulting
GA
We’re seeking a Lead Engineer, Health Data Integrations to build and operate the integrations behind a health data platform for personalized primary care. You’ll own the work from the first…
Added 13 mins ago
Network Engineer
Booz Allen Hamilton_United States
Reston, VA · Springfield, VA
…users, and services to work together securely. As a Network Engineer, you’ll help integrate Oracle Cloud Infrastructure (OCI) environments with enterprise network services and build the…
Added 14 mins ago
H
C++ Engineer (Computer Vision/Embedded Systems)
HP
Austin, TX
- $110,300 to $159,950 USD / year
The C++ Engineer (Computer Vision/Embedded Systems) will help build and maintain a cross-platform computer vision stack used in embedded and Android/Linux environments. In this roll you…
Added 14 mins ago
IL
Full Stack Engineer
Imagine Learning
Remote, United States
- $119,786 to $190,000 USD / year
The Full Stack Engineer builds scalable backend services, APIs, and data-driven AI capabilities for education at Imagine Learning, while contributing to the frontend experiences that use…
Added 14 mins ago
IL
AI Engineer
Imagine Learning
Remote, United States
- $129,339 to $200,000 USD / year
The AI Engineer explores new AI capabilities for education at Imagine Learning. On a small, co-located R&D team, this hands-on role turns experiments into prototypes and reliable software.…
Added 16 mins ago
F
SENIOR SOFTWARE ENGINEER, BACKEND
Fubo
NY
- $140,000 to $190,000 USD / year
…smart TV platforms. Orchestrate and manage distributed cloud infrastructure using containerization and CI/CD (continuous integration/continuous deployment) tools, including Docker,…
Added 16 mins ago
Senior Sales Engineer - Federal
Harness
Washington, DC
…Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security,…
Added 17 mins ago
Supervisor, Distribution Services
UEC Ameren Missouri
Ellisville, MO
…compliance with company tariffs, procedures, design standards, and code requirements. 2) Responsible for planning, designing, execution, and project management activities associated with…
Added 17 mins ago
R
Senior Content Engineer
Render
Remote, United States
- $100,000 to $150,000 USD / year
…launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async…
Added 17 mins ago
Junior Systems Engineer
Custom Computer Specialists
Hauppauge, NY
We are seeking a highly motivated Systems Engineer with strong experience in Cisco Meraki environments, a valid CCNA certification, and working knowledge of Python scripting and network…
Added 18 mins ago
Lead Electrical Engineer - Buildings
WSP
Saint Louis, MO
WSP is currently initiating a search for a Lead Electrical Engineer for our Saint Louis, MO office.

Netskope

IT Support Analyst

Saint Louis, MO, United States

$50,000 - $70,000 USD

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Job details

Pay: $50,000 - $70,000 USD
Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the Role

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

What You Will Do

AI-Powered Support Operations

Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

Provide L1/L2 support for endpoints and standard enterprise apps.
Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
Assist with endpoint management tasks - patching, enrollment, policy compliance.

Drive Continuous Improvement

Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

What You Bring

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way - and you've built something with them, even if small.
Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
Hands-on IT experience: You’ve spent time in a Service Desk support role - we want to see that you've solved real technology problems for real people.

Technologies

Familiarity with macOS and/or Windows troubleshooting.
Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
CompTIA A+, ITIL Foundations, or equivalent certification.

Education

Bachelors degree preferred

Why This Role

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range

$50,000 - $70,000 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.

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More about this job

Skills

Slack
Jira
Technical support
Troubleshoot
Onboarding
Regulatory compliance
Process improvement
Reporting
Apple macOS
Microsoft Windows
Troubleshooting
Google Workspace
Mobile device management
Python
Bash
A+
ITIL
Leadership

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