Jobs in the United States

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Added 25 mins ago
JB
Cloud Software Engineer 3 (TS/SCI Clearance with Full Scope Polygraph Required)
J&T Business Consulting
Annapolis, MD
- $199,000 to $238,000 USD / year
Seeking a senior Cloud Software Engineer 3 to design, develop, and optimize complex, large-scale Big Data cloud architectures and distributed systems in Annapolis Junction, MD.
Added 29 mins ago
TT
Mechanical Design Engineer
True Talent Solutions Partners
San Francisco, CA
- $150,000 to $250,000 USD / year
Join a small, hands-on hardware team developing autonomous robots for industrial environments. You will take mechanical subsystems from concept through working prototype, helping turn…
Added 34 mins ago
Technical Managers - Engineering #MI019
Cummins Talent Acquisition
Troy, MI
…linkages to related artifacts. Validate control strategies before hardware testing and conduct test data analysis using appropriate software including Motionview, Ansys, Optistruct, CREO…
Added 34 mins ago
Electronic Systems Technical Advisors - Hardware #MN247
Cummins Talent Acquisition
Fridley, MN
…as an Electrical, Electronics, Mechanical, Systems or Design Engineer, or related position. Alternatively, the employer will accept a Bachelor’s degree in Electrical, Electronics, Systems…
Added 36 mins ago
Broadcast Maintenance Technician
Hearst Stations Inc
Needham, MA
…remote broadcasts. This position reports to the Assistant Chief Engineer and works closely with Engineering, IT, Master Control, News, Production, and other station…
Added 39 mins ago
Customer Success Center Engineer
Carousel Industries
Boston, MA
The Customer Success Center Engineer role provides multi-faceted support to NWN Customer Success Center clients/end users in an Information Technology Service Desk capacity. The role is…
Added 42 mins ago
AD
Senior Engineer, Systems Integration Eng
Analog Devices, Inc.
Wilmington, MA
- $123,065 to $165,615 USD / year
Job Title: Senior Engineer, Systems Integration Engineering
Added 42 mins ago
Field Engineer-44446
ALLSTEM
Boston, MA
We are looking for a versatile Field Engineer to provide critical IT infrastructure support for a major global aviation leader. This is a high-impact role where you will manage hands-on…
Added 43 mins ago
Graphics Software Engineer, Staff
Qualcomm, Inc.
Boxborough, MA
…implement, verify, and optimize the structure and performance of GPU hardware, drivers, features, applications, and tools. Qualcomm Engineers collaborate with cross-functional teams to meet…
Added 47 mins ago
North American Sales Manager - Superhard Materials & Advanced Components
Anglo American / De Beers Group
Santa Clara
1 Diamond Applications Engineer: Providing front-line technical support, design-in assistance, and proof-of-concept modeling for prospective customers.
Added 49 mins ago
S
Senior Software Engineer, Machine Learning (Audio)
Syntiant
Redwood City, CA
- $160,000 to $190,000 USD / year
…is looking for an experienced and talented Senior Software Engineer to take on a critical role with expansive responsibilities in the Modeler…
Added 49 mins ago
Digital Design Engineer
Syntiant
San Diego, CA
…semiconductor solutions space. We are seeking a lead Digital Design Engineer who will be designing the digital systems and building blocks for MEMS microphones. Together with the…
Added 49 mins ago
Field Applications Engineer
Syntiant
Redwood City, CA
Syntiant Corp. is looking for an experienced Field Applications Engineer to be a key technical partner to customers, sales, product, and engineering teams. This role supports customers from…
Added 49 mins ago
Field Applications Engineer
Syntiant
San Francisco, CA
Syntiant Corp. is looking for an experienced Field Applications Engineer to be a key technical partner to customers, sales, product, and engineering teams. This role supports customers from…
Added 49 mins ago
Internship - DevOps Machine Learning Infrastructure Engineer
Syntiant
Irvine, CA
…space, is looking for a DevOps Machine Learning Infrastructure Engineer Intern to take on a role supporting our Software Engineering…
Added 49 mins ago
S
Full Stack Engineer - Cloud & On Premise
Syntiant
Redwood City, CA
- $135,000 to $175,000 USD / year
Syntiant Corp., a leader in the high-growth AI software and semiconductor solutions space, is looking for an experienced and talented Full Stack Engineer.
Added 49 mins ago
S
Forward Deployed Engineer
Syntiant
Redwood City, CA
- $195,000 to $225,000 USD / year
As a Forward Deployed Engineer, you will integrate and deploy Syntiant software on new platforms on-site in customer environments. You will work directly with customers, get hands-on with…
Added 49 mins ago
S
Field Service Engineer II - Dallas, TX
Symmetrio
Remote, United States
- $80,000 to $105,000 USD / year
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 49 mins ago
Field Service Engineer II - Hartford, CT
Symmetrio
Remote, United States
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 49 mins ago
Field Service Engineer II - Milwaukee, Wisconsin
Symmetrio
Remote, United States
The Field Service Engineer II will perform on-site and in-house service, repair, installation, and technical support for complex medical equipment and related systems. This individual will…
Added 49 mins ago
S
Field Service Engineer II - New York
Symmetrio
Remote, United States
- $100,000 to $150,000 USD / year
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 49 mins ago
S
Field Service Engineer II - Atlanta, Georgia
Symmetrio
Remote, United States
- $85,000 to $115,000 USD / year
The Field Service Engineer II will perform on-site and in-house service, repair, installation, and technical support for complex medical equipment and related systems. This individual will…
Added 49 mins ago
S
Field Service Engineer II - Chicago, Illinois
Symmetrio
Remote, United States
- $110,000 to $120,000 USD / year
The Field Service Engineer II will perform on-site and in-house service, repair, installation, and technical support for complex medical equipment and related systems. This individual will…
Added 49 mins ago
S
Field Service Engineer II - Cedar Rapids, Iowa
Symmetrio
Cedar Rapids, IA
- $110,000 to $120,000 USD / year
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 49 mins ago
S
Field Service Engineer - Stanford, CA
Symmetrio
Stanford, CA
- $83,000 to $87,000 USD / year
Symmetrio is recruiting a full-time Field Service Engineer for our client, a medical device company specializing in proton therapy systems for cancer treatment. This role will provide…

Netskope

IT Support Analyst

Saint Louis, MO, United States

$50,000 - $70,000 USD

Apply on netskope.com About employer

Applications open in a new tab.

Job details

Pay: $50,000 - $70,000 USD
Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the Role

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

What You Will Do

AI-Powered Support Operations

Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

Provide L1/L2 support for endpoints and standard enterprise apps.
Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
Assist with endpoint management tasks - patching, enrollment, policy compliance.

Drive Continuous Improvement

Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

What You Bring

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way - and you've built something with them, even if small.
Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
Hands-on IT experience: You’ve spent time in a Service Desk support role - we want to see that you've solved real technology problems for real people.

Technologies

Familiarity with macOS and/or Windows troubleshooting.
Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
CompTIA A+, ITIL Foundations, or equivalent certification.

Education

Bachelors degree preferred

Why This Role

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range

$50,000 - $70,000 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.

Apply on netskope.com About employer

More about this job

Skills

Slack
Jira
Technical support
Troubleshoot
Onboarding
Regulatory compliance
Process improvement
Reporting
Apple macOS
Microsoft Windows
Troubleshooting
Google Workspace
Mobile device management
Python
Bash
A+
ITIL
Leadership

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Work requirements

Jobs in the United States