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Added 5 mins ago
Principal Mixed Signal Design Engineer
Micron Technology, Inc.
Richardson, TX
Leverage data-driven methods and automation to identify design trends, accelerate debug, and support predictive insights across pre-silicon and post-silicon engineering activities
Added 6 mins ago
C
Technical Systems Engineer II (Full-Time) - United States
Cisco
RTP, NC
- Full-time
As a Technical Systems Engineer, you will maintain the health and performance of our cloud development environments to prevent system downtime. Build automated deployment workflows to…
Added 6 mins ago
Technical Systems Engineer (Hybrid)
Cisco Systems, Inc.
San Jose, CA · RTP, NC
As a Technical Systems Engineer with Commerce Product Management & Engineering (part of Cisco IT), You will be at the forefront of sustaining, monitoring, and troubleshooting critical…
Added 6 mins ago
Offensive Security AI Engineer
Micron Technology, Inc.
Boise, ID
The Offensive Security AI Engineer will plan and implement adversary-informed security testing across Micron's technology environment. The role is intentionally broader than AI security:…
Added 6 mins ago
Staff Software Engineer
Cisco Systems, Inc.
Remote, United States
…distributed systems expertise while driving the next generation of automation that powers Splunk Cloud. Our work directly influences reliability, scalability, and customer trust, and we are…
Added 17 mins ago
Senior Software Engineer, AI/ML Network Engineering
Cisco Systems, Inc.
Milpitas, CA
Join the Infrastructure Engineering team as a Software Engineer and help redefine how networking problems are solved. You will develop innovative software for next-generation networking…
Added 42 mins ago
W
(USA) Senior, Software Engineer
Walmart
SUNNYVALE, CA
- $117,000 to $234,000 USD / year
Added 43 mins ago
W
(USA) Staff, Data Engineer
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
As a Staff Data Engineer at Walmart, you will design and implement scalable data solutions that align with business strategies and regulatory requirements. This role involves translating…
Added 43 mins ago
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Staff, Software Engineer
Walmart
Sunnyvale, CA
- $143,000 to $286,000 USD / year
Join Walmart as a Staff Software Engineer to lead the design, development, and deployment of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This…
Added 43 mins ago
W
(USA) Staff, Software Engineer
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Walmart is seeking a Staff Software Engineer to lead the development and delivery of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This role…
Added 1 hour ago
Lead Software Engineer - AI
Humana
Atlanta, GA
The Lead Software Engineer codes software applications based on business requirements. The Lead Software Engineer works on problems of diverse scope and complexity ranging from moderate to…
Added 1 hour ago
Air Proprietary Senior Tooling Engineer
The Boeing Company
Berkeley, MO
Refer to The Boeing Defense, Space & Security (BDS) team is seeking a motivated Senior Tooling Engineer located in Berkeley, MO .
Added 1 hour ago
Automation Controls Engineer
Blucor
Lawrenceville, GA
Added 1 hour ago
Mechanical Engineer
Blew & Associates, P.A.
Remote, United States
Blew & Associates P.A. is seeking an experienced Mechanical Engineer to join our team. This
Added 1 hour ago
Senior Mainframe z/OS Engineer (Remote/ Work from
First National Bank of Omaha
Byhalia, MS
Added 1 hour ago
UO
Senior FPGA Development Engineer
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The Laboratory for Atmospheric and Space Physics (LASP) is seeking an FPGA Design Engineer IV to serve as a senior technical leader for flight digital logic used in spaceflight science…
Added 1 hour ago
Senior Integration Engineer - M&A
BKF
Remote, United States
The Senior M&A Technology Integration Engineer is the technical lead for integrating acquired companies into BKF’s technology environment. Working with the Lead, M&A Technology Integration,…
Added 1 hour ago
Senior Integration Engineer - M&A
BKF
Remote, United States
The Senior M&A Technology Integration Engineer is the technical lead for integrating acquired companies into BKF’s technology environment. Working with the Lead, M&A Technology Integration,…
Added 1 hour ago
Senior Integration Engineer - M&A
BKF
Remote, United States
The Senior M&A Technology Integration Engineer is the technical lead for integrating acquired companies into BKF’s technology environment. Working with the Lead, M&A Technology Integration,…
Added 1 hour ago
Senior Integration Engineer - M&A
BKF
Remote, United States
The Senior M&A Technology Integration Engineer is the technical lead for integrating acquired companies into BKF’s technology environment. Working with the Lead, M&A Technology Integration,…
Added 1 hour ago
Senior Integration Engineer - M&A
BKF
Remote, United States
The Senior M&A Technology Integration Engineer is the technical lead for integrating acquired companies into BKF’s technology environment. Working with the Lead, M&A Technology Integration,…
Added 1 hour ago
Senior Integration Engineer - M&A
BKF
Remote, United States
The Senior M&A Technology Integration Engineer is the technical lead for integrating acquired companies into BKF’s technology environment. Working with the Lead, M&A Technology Integration,…
Added 1 hour ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
The Systems Engineer – M&A Integration executes technical integration activities associated with mergers and acquisitions. The role supports the onboarding of acquired companies into BKF’s…
Added 1 hour ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
The Systems Engineer – M&A Integration executes technical integration activities associated with mergers and acquisitions. The role supports the onboarding of acquired companies into BKF’s…
Added 1 hour ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
The Systems Engineer – M&A Integration executes technical integration activities associated with mergers and acquisitions. The role supports the onboarding of acquired companies into BKF’s…

Closed listing

Netskope

IT Support Analyst

Saint Louis, MO, United States

$50,000 - $70,000 USD

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $50,000 - $70,000 USD
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the Role

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

What You Will Do

AI-Powered Support Operations

Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

Provide L1/L2 support for endpoints and standard enterprise apps.
Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
Assist with endpoint management tasks - patching, enrollment, policy compliance.

Drive Continuous Improvement

Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

What You Bring

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way - and you've built something with them, even if small.
Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
Hands-on IT experience: You’ve spent time in a Service Desk support role - we want to see that you've solved real technology problems for real people.

Technologies

Familiarity with macOS and/or Windows troubleshooting.
Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
CompTIA A+, ITIL Foundations, or equivalent certification.

Education

Bachelors degree preferred

Why This Role

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range

$50,000 - $70,000 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.

About employer

More about this job

Skills

Slack
Jira
Technical support
Troubleshoot
Onboarding
Regulatory compliance
Process improvement
Reporting
Apple macOS
Microsoft Windows
Troubleshooting
Google Workspace
Mobile device management
Python
Bash
A+
ITIL
Leadership

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