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Added 1 min ago
Senior Mechanical Engineer - Marlborough
IPG Photonics Corporation
Marlborough, MA
Coordinate technical part of transfer of company products and instruments to customers or distributors, including analysis of customer complaints and recommendations;
Added 7 mins ago
Staff Security Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Security Engineer based in the United States.
Added 7 mins ago
J
Staff Client Support Engineer
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Client Support Engineer based in the United States.
Added 7 mins ago
J
Senior Production Support Engineer
Jobgether
Remote, United States
- $90,000 to $110,000 USD / year
…steps. Our partner is looking for a Senior Production Support Engineer based in the United…
Added 7 mins ago
J
Lead Data Engineer
Jobgether
Remote, United States
- $110,000 to $145,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Data Engineer based in the United States.
Added 24 mins ago
WW
Associate Engineer - Infrastructure & Integrations Support
World Wide Technology
Maryland Heights, MO
- $73,200 to $91,500 USD / year
We are seeking a motivated Associate Engineer to support enterprise infrastructure, integration applications, and automation initiatives. The ideal candidate will have hands-on experience…
Added 28 mins ago
Sr Lead Software Engineer
JPMC page
Plano, TX
As a Sr. Lead Software Engineer at JPMorganChase within the Consumer & Community Banking – Consumer & Community Banking Administration, you are an integral part of an agile team that works…
Added 28 mins ago
Lead Software Engineer
JPMC page
Plano, TX
As a Lead Software Engineer at JPMorganChase within the Corporate Sector – Corporate Technology, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 32 mins ago
Electrical Engineer
MKO KONE Inc.
Office Building, TX
Are you ready to make your next career move to join our team as our Electrical Engineer I for KONE Americas in KONE Moline, IL?
Added 33 mins ago
EC
Commercial Engineer and Codes & Standards Manager
Eaton Corporation
Ellisville, MO
- $146,000 to $215,000 USD / year
Eaton's ES AMER PCS division is currently seeking a Commercial Engineer and Codes & Standards Manager. This role will take place out of Ellisville, MO with a hybrid schedule (3 days on-site…
Added 34 mins ago
Phantom Works Associate Guidance & Control Engineer
The Boeing Company
Saint Charles, MO
The Boeing Company is actively recruiting for a Guidance and Control (G&C) Engineer in St. Charles, MO to support our Phantom Works Advanced Weapons programs.
Added 34 mins ago
Mechanical Design Engineer (Entry & Associate Level)
The Boeing Company
Berkeley, MO
Boeing Test & Evaluation (BT&E) is looking for a Mechanical Design Engineer to support the Environmental Test Design Engineering team in Berkeley, MO .
Added 37 mins ago
J
Sales Engineer
Jobgether
Remote, United States
- $140,000 to $160,000 USD / year
As a Sales Engineer, you will drive business growth by developing strategic customer relationships and delivering tailored power distribution solutions.
Added 37 mins ago
Implementation Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Engineer based in the United States.
Added 45 mins ago
Data Engineer
Digital Federal Credit Union
Chelmsford, MA
The Data Engineer solves challenging data integration problems using optimal ETL patterns, frameworks, and query techniques across structured and unstructured data sources. The role builds…
Added 45 mins ago
Data Engineer
Digital Federal Credit Union
Marlborough, MA
The Data Engineer solves challenging data integration problems using optimal ETL patterns, frameworks, and query techniques across structured and unstructured data sources. The role builds…
Added 48 mins ago
Packaging and Equipment Engineer - On-Site
State Industrial Products
Hebron, OH
The Packaging and Equipment Engineer is responsible for the development, qualification, optimization, and commercialization of packaging systems and equipment for chemical products. This…
Added 53 mins ago
Computer System Analyst/Engineer
Southern Company
Birmingham, AL
Must have a customer focused attitude and the desire and ability to learn about the Transmission core business and its needs.
Added 53 mins ago
Computer Systems Analyst/Engineer – Ansible System Admin
Southern Company
Birmingham, AL · Atlanta, GA
Must have a customer focused attitude and the desire and ability to learn about the Transmission core business and its needs.
Added 1 hour ago
Support Engineer, PAYGO
Jobgether
Remote, United States
As a Support Engineer, PAYGO, you will play a key role in supporting thousands of developers and businesses using a next-generation AI-powered search platform. You will take ownership of…
Added 1 hour ago
Senior Solution Architect- Spark & Databricks Expert
Jobgether
Remote, United States
…data. As a Senior Solution Architect, you will lead complex customer engagements, combining deep technical expertise with strategic consulting and solution delivery. You will design,…
Added 1 hour ago
J
Senior Software Engineer
Jobgether
Remote, United States
- $170,000 to $200,000 USD / year
…data warehouse performance and costs. As a Senior Software Engineer, you will design and scale reliable systems that process large volumes of customer data while helping shape the next…
Added 1 hour ago
Network Operations Manager
Jobgether
Remote, United States
…decision-making, and people leadership while directly influencing customer satisfaction and operational…
Added 1 hour ago
J
Infrastructure Engineer, Enterprise AI
Jobgether
Remote, United States
- $208,500 to $225,000 USD / year
…and next steps. Our partner is looking for an Infrastructure Engineer, Enterprise AI based in the United…
Added 1 hour ago
Cloud Infrastructure Engineer
IPG
Atlanta, GA · Tampa, FL · Charlotte, NC · Orlando, FL · Washington, DC · Raleigh, NC · Jacksonville, FL · New York, NY

Closed listing

Netskope

IT Support Analyst

Saint Louis, MO, United States

$50,000 - $70,000 USD

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50,000 - $70,000 USD
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the Role

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

What You Will Do

AI-Powered Support Operations

Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

Provide L1/L2 support for endpoints and standard enterprise apps.
Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
Assist with endpoint management tasks - patching, enrollment, policy compliance.

Drive Continuous Improvement

Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

What You Bring

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way - and you've built something with them, even if small.
Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
Hands-on IT experience: You’ve spent time in a Service Desk support role - we want to see that you've solved real technology problems for real people.

Technologies

Familiarity with macOS and/or Windows troubleshooting.
Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
CompTIA A+, ITIL Foundations, or equivalent certification.

Education

Bachelors degree preferred

Why This Role

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range

$50,000 - $70,000 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.

About employer

More about this job

Skills

Slack
Jira
Technical support
Troubleshoot
Onboarding
Regulatory compliance
Process improvement
Reporting
Apple macOS
Microsoft Windows
Troubleshooting
Google Workspace
Mobile device management
Python
Bash
A+
ITIL
Leadership

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