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Added 4 mins ago
Robotics Engineer (Product / Electrical)
Becoming
San Francisco, CA
We are hiring a Robotics Engineer (Product / Electrical) to design and own end-to-end hardware products at the core of Becoming’s platform.
Added 1 hour ago
SA
Senior Forward Deployed Engineer
Sinch America Inc.
Denver, CO
- $155,000 to $186,000 USD / year
We are hiring a Forward Deployed Engineer to make those integrations work in the real world. You will embed with customer engineering and operations teams, use modern AI development tools…
Added 2 hours ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Jefferson City, MO
…obligations governing AI use. This role implements and operates platform configuration to the requirements defined by Information Security and AI GRC. Governance, policy, risk acceptance,…
Added 2 hours ago
GA
Sr Staff Applications Operations Engineer - Engineering Tools Automation & AI Ops
GE Aerospace
Saint Louis, MO
- $131,000 to $174,000 USD / year
+ Experience leading platform migrations, including legacy source control to Git-based tools (e.g., GitHub).
Added 2 hours ago
GA
Sr Staff Applications Operations Engineer - Engineering Tools Automation & AI Ops
GE Aerospace
Kansas City, MO
- $131,000 to $174,000 USD / year
+ Experience leading platform migrations, including legacy source control to Git-based tools (e.g., GitHub).
Added 2 hours ago
Cloud DevOps Engineer - AWS & Python
U.S. Bank
Earth City, MO
U.S. Bank is seeking a Cloud DevOps Engineer, AWS & Python to join the ISS DevOps / Cloud Enablement Engineering Team. This specialized engineering team partners with application,…
Added 2 hours ago
EG
Cloud Engineer
Eliassen Group
Raleigh, NC
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 2 hours ago
Chief Data/AI Engineer
Avalore, LLC
Arlington, VA
The Chief Data/AI Engineer will oversee all enterprise data engineering and operations support, ensuring the delivery of four primary data functions across all applicable security enclaves.…
Added 2 hours ago
Data Engineer
Avalore, LLC
Arlington, VA
The Data Engineer will design, build, and maintain the core WDP data infrastructure and pipelines necessary to ingest, process, store, and transform data for various consumers. This person…
Added 2 hours ago
Data Security Engineer
Avalore, LLC
Arlington, VA
The Data Security Engineerwill ensure the security and compliance of the WDP data platform and its associated data tools. This person will implement data protection measures, manage user…
Added 2 hours ago
Systems Engineer
Avalore, LLC
Arlington, VA
The Systems Engineer will conduct comprehensive systems engineering activities to support the WDP platform. This person will translate customer requirements into detailed system designs,…
Added 2 hours ago
Infrastructure Engineer
Avalore, LLC
Arlington, VA
The Infrastructure Engineer will design, engineer, and integrate the underlying infrastructure of the WDP System. This person will manage the cloud environment, network, data storage,…
Added 2 hours ago
Innovation Engineer
Avalore, LLC
Arlington, VA
The Innovation Engineer will serve as the WDP's technology scout and lead integrator, responsible for identifying, evaluating, and infusing cutting-edge capabilities into the platform. This…
Added 2 hours ago
Platform Engineer
Avalore, LLC
Arlington, VA
The Platform Engineer will develop and maintain the common platform tools and services that enable the WDP System's data management and analytics capabilities. This person will build and…
Added 2 hours ago
M
Principal Design Verification Engineer
Microsoft
NC · TX · Raleigh, NC · Austin, TX · Raleigh · Austin
- $142,800 to $304,200 USD / year
…Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and…
Added 2 hours ago
Palantir Platform Engineer
Avalore, LLC
Herndon, VA
As a Palantir Platform Engineer, you will play a pivotal role in integrating custom ETL workflows within the Palantir ecosystem. Your responsibilities will include connecting ETL…
Added 2 hours ago
Platform Engineer
Avalore, LLC
Chantilly, VA
As a Platform Engineer, you will be responsible for designing, implementing, and maintaining the infrastructure that supports the organization's applications and services. Your role will…
Added 2 hours ago
Multi-Cloud Engineer
Avalore, LLC
Chantilly, VA
As a Multi-Cloud Engineer at Avalore, you will provide technical support to all of the customers' broadcast systems as a cloud engineer with programming responsibilities.
Added 2 hours ago
M
Principal Software Engineer - AI Experiences, Monetization
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
We are starting a multi-year effort to modernize this platform. The work includes moving to cloud-native services, re-architecting core campaign workflows, adding AI-powered capabilities…
Added 2 hours ago
M
Principal Software Engineer - Microsoft Advertising
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
This Principal Software Engineer role owns core architectural and technical evolution of the platform, focusing on modernization, performance, scalability, experimentation infrastructure,…
Added 2 hours ago
M
Software Engineer II
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Redmond · Mountain View · New York
- $102,100 to $219,200 USD / year
We are looking for a Software Engineer II to join the Special Projects and Resources Team (SPARTANs) in M365 Core – Substrate. SPARTANs take on strategic projects and difficult engineering…
Added 2 hours ago
M
Principal Software Engineer
Microsoft
United States
- $142,800 to $304,200 USD / year
…Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data…
Added 2 hours ago
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
The Artificial Intelligence (AI) Infrastructure Engineering Systems team at Microsoft builds the cloud platform, engineering infrastructure, and developer systems that enable teams to…
Added 2 hours ago
M
Senior Hardware Engineer
Microsoft
CA · NC · OR · Mountain View, CA · Raleigh, NC · Hillsboro, OR · Mountain View · Raleigh · Hillsboro
- $119,800 to $261,000 USD / year
…Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and…
Added 2 hours ago
M
Senior AI Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…organizational context, and complete complex workflows. As a Senior AI Engineer on the Microsoft Office AI team, you will bring these experiences to hundreds of millions of…

Closed listing

Netskope

IT Support Analyst

Saint Louis, MO, United States

$50,000 - $70,000 USD

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $50,000 - $70,000 USD
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the Role

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

What You Will Do

AI-Powered Support Operations

Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

Provide L1/L2 support for endpoints and standard enterprise apps.
Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
Assist with endpoint management tasks - patching, enrollment, policy compliance.

Drive Continuous Improvement

Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

What You Bring

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way - and you've built something with them, even if small.
Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
Hands-on IT experience: You’ve spent time in a Service Desk support role - we want to see that you've solved real technology problems for real people.

Technologies

Familiarity with macOS and/or Windows troubleshooting.
Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
CompTIA A+, ITIL Foundations, or equivalent certification.

Education

Bachelors degree preferred

Why This Role

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range

$50,000 - $70,000 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.

About employer

More about this job

Skills

Slack
Jira
Technical support
Troubleshoot
Onboarding
Regulatory compliance
Process improvement
Reporting
Apple macOS
Microsoft Windows
Troubleshooting
Google Workspace
Mobile device management
Python
Bash
A+
ITIL
Leadership

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