At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.
About NETSCOUT NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.
NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.
Position Summary:
The role of the Sales Engineer is to assist the Sales team in reaching the revenue goal by providing quality pre-sales technical support and presentations focused on articulating value to the prospective buyer. Represent NETSCOUT Systems as the product solution specialist and work to insure the best possible technical solution with the information provided. Specialization designated by a defined strategic initiative as named by NETSCOUT Systems. These areas will include verticals such as System Integrators and Channel Partners.
This individual will report to the Regional Director. This person will be required to have significant interaction and consultation with customers and must have a solid understanding of the sales cycle and working with the Sales teams throughout the process. Sales Engineers and their Account Managers will be placed in situations to uncover and develop new areas of business and relationships for NETSCOUT Systems.
Responsibilities:
- The Sales Engineer must be able to work closely with the Account Manager(s) and Regional Director to develop business and technical strategies that can help ensure the best chance to win business.
- Investigate the prospect’s needs and assist in developing a strategy to win business
- Assist the Sales Teams in making tactical decisions regarding the sale.
- Identify compelling events or specific business problems and offer attractive solutions to the client.
- Provide specialized technical support to the prospect/customer using NETSCOUT’s ‘best
- practices’ techniques along with other available resources provided to the Sales Engineering group.
- Account responsibility for all lead technical activities. This includes building relationships across customer's IT silos to document their infrastructure and understand their challenges and seek out potential projects.
- The Sales Engineer will directly assist Sales teams in achieving financial targets via the sales process and assisting sales in accurately assessing and forecasting opportunities.
- Must be able to create and deliver PoCs, manage competitive Bakeoffs, prepare for and run initial and subsequent onsite presentations or host remote presentations using WebEx or Meeting Place, ability to perform canned or live product demonstrations of system capabilities and benefits for customer meeting, show ability to lead whiteboard discussions, etc., to best present NETSCOUT solutions in the best possible light for customers, resellers, integrators, etc.
- Work with users on a regular basis, explore scenarios in which the system is being used and discover new upsell opportunities by understanding the user’s needs.
- Adapt to new situations and opportunities that may include multiple Integrators on a common customer network
- Travel required within the assigned territory and within the Region estimated at 40 - 50% within the territory.
Basic Qualifications/Skills:
- 8 plus years as a pre-sales engineer, Network Support Engineer, Application Engineer or in a pre-sales technical support role.
- Minimum 5 year’s experience in Network Observability, NPM, APM, AIOPS
- This person must have experience and demonstrated working with Enterprise customers to understand their technical challenges and requirements and to have effectively proposed desired solutions.
- Proven pre-sales record of success and achievement for themselves and their team.
- Strong Networking and Application background desired along with a working knowledge of Linux/Windows operating systems.
- Cultural familiarity with and experience in doing business within the Region is critical.
- The individual must also possess technical skills that relate to these areas:
- Cisco routing, switching, gateways and applications(must)
- TCP/IP, SNMP, Netflow, VoIP
- Various topologies, LAN, WAN (MPLS, Frame, ATM)
- Trend analysis concepts
- Network Security concepts
- Network infrastructure concepts
- HP/OV, IBM Tivoli, EMC SMARTS, ArcSight a plus
- Network performance management
- Fault/Alert management concepts
- Cyber Security concepts
- Splunk, Service Now, HP/OV, IBM Tivoli, EMC SMARTS, ArcSight - a plus
- AI Operations, SOC experience – a plus
- nGenius product experience is an advantage
- Operating systems (Linux, NT)
- Certification CCNA, CCNP, CCIE a plus
- SDN/NFV
- Virtualization
- Public/Private Cloud
- Experience responding to or creating RFI or RFPs Experience in having conducted or participated in security audits a plus.
- Must have attended formal sales training that teaches presales techniques. Examples of training courses include but are not limited to Sandler, Siebel or Afterburner.
- Exceptional verbal and written communication skills.
- Exceptional organization, time management skills and multi-tasking skills.
- Self-motivated and constantly looking for ways to improve both product and process.
Preferred Education:
- Bachelor’s Degree in Computer Science or Software Engineering or equivalent
- MBA preferred
- Formal presentation training
The annual US salary range for this role is $200,000 to $220,000 OTE. This range represents NETSCOUT’s good faith estimate of the compensation for this position at the time of posting. Actual compensation may vary within or, in some cases, outside this range based on factors such as education, training, experience, professional achievement, business need, and location. For sales roles, this range reflects the On Target Earnings ("OTE"), which includes both base salary and target sales commissions or bonuses.
Please note that the posted salary range may span multiple career levels. Final compensation and job level will be determined during the interview process, based on the candidate’s experience, qualifications, and alignment with the scope and expectations of the role.
Location: New York City / New Jersey
Working at NETSCOUT At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. As a global company we strive to build a workforce comprised of talented individuals with a wide range of perspectives and background. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:
- Generous vacation package
- Equity
- Matching 401k plan
- Tuition reimbursement
- Attractive medical and dental coverage options
- Domestic partner benefits
- Health and Dependent Care spending accounts and Health Savings Account options
- Life and Disability Benefits
- Volunteer Time Off, Matching Charitable Gifts
NetScout Systems, Inc. is an EEO/Affirmative Action Employer.
We value genuine candidate experiences. The use of AI-generated responses or other external assistance during any stage of the interview process is not allowed. NETSCOUT recognizes its obligations to provide reasonable accommodations to candidates with disabilities. Candidates who require third‑party assistance or other accommodations to participate in the interview process should notify the recruiting team in advance so appropriate arrangements can be made.