Jobs in the United States

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DoW Project Manager
Dark Wolf Solutions
Arlington, VA
Dark Wolf is looking for a Project Manager to join our team. The successful candidate will be leading the support of a growing IT program under an established contract vehicle. Day to day…
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Specialist, eCommerce Performance
RevolutionParts
Remote, United States
: Proficient in communicating marketing strategies and results to stakeholders across technical and business teams, ensuring alignment on objectives and performance
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Senior Quality Assurance Specialist
Bechtel
Richland, WA
The Senior Quality Assurance (QA) Specialist/Engineer will report to the Independent Assessment Manager in the Quality Assurance Organization and will support the engineering, procurement…
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Building Automation (BAS) Project Manager
HTS Engineering - Heat Transfer Solutions
Houston, TX
Building Automation System (BAS) Technical Expertise:
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Production Supervisor
Nordex Group
West Branch, IA
…within the Plant Production team and reporting to the Production Manager, the Production Supervisor is responsible for managing resources under its scope to achieve established safety,…
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Production Supervisor - 3rd Shift (m/f/d)
Nordex Group
West Branch, IA
…within the Plant Production team and reporting to the Production Manager, the Production Supervisor is responsible for managing resources under its scope to achieve established safety,…
Added 1 min ago
Business Development Operations Manager
Episcopal Relief and Development
NY
PRIMARY FUNCTION/PURPOSE: The Business Development Operations Manager keeps Episcopal Relief & Development’s business development work organized, on schedule, and well-informed. Working in…
Added 1 min ago
Donor Engagement Manager
Food Bank of South Jersey
Pennsauken, NJ
The Donor Engagement Manager serves as a primary relationship development and stewardship lead for the Food Sourcing department, working in partnership with Food Sourcing Coordinators, who…
Added 1 min ago
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Project Engineer
LAPORTE USA
Modesto, CA
- $85,000 to $125,000 USD / year
…manufacturing clients. Act as both a hands-on design engineer and technical project manager, steering projects from concept and basis of design through detailed engineering, construction…
Added 2 mins ago
SRE Transport – VPN/Firewall
LEIDOS, INC.
Norfolk, VA
…levels of operational integrity. You will be a member of a technical team, managing customer relationships and overseeing key resources for Incident Response, Change Management, Problem…
Added 2 mins ago
Cyber Security Manager Special Programs
MIT Lincoln Laboratory
Lexington, MA
…Management Framework (RMF); Joint Special Access Program (SAP) Implementation Guide (JSIG) or its replacement; Intelligence Community Directive 503 (ICD-503); and Security Technical…
Added 2 mins ago
Senior Data Analyst
Stable Kernel
Atlanta, GA
…recommendations to clients and the supporting team. Your special blend of technical knowledge, problem-solving, analytical, and communication skills allow you to work with our clients’…
Added 2 mins ago
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Oracle
Reston, VA · Washington, DC
You will own the quality and completion of assigned Cloud Adoption Engineering deliverables, working with the Senior Manager of Cloud Adoption Engineering and relevant technical specialists.
Added 4 mins ago
Identity and Access Management (IAM) SailPoint Administrator
Atos
Chicago, ND
Configure and support access certification campaigns (manager, application owner, role-based).
Added 5 mins ago
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Electrical Project Manager
Actalent
Lenexa, KS
- $50 to $62.5 USD / hour
Job Title: Electrical Project Manager Critical Power Job DescriptionThe Electrical Project Manager Critical Power oversees missioncritical construction projects focused on Uninterruptible…
Added 5 mins ago
Sr. Project Manager, Enterprise Transformation
Public Partnerships LLC
Remote, United States
The Senior Project Manager, Enterprise Transformation plans, establishes, and manages technical projects to delivery while serving as a liaison between the business and technical aspects of…
Added 7 mins ago
IT Network Technician Level TWO
LED FastStart
Ponchatoula, LA
…Accurate documentation, ticket updates, inventory management, and technical records are core responsibilities of this position and are essential to maintaining reliable IT…
Added 7 mins ago
Epicor Project Manager
ARCH
Bloomfield Hills, MI
Partner with the ERP Systems Manager, who serves as the conversion lead, to translate the conversion strategy and technical workstreams into an executable schedule with clear owners,…
Added 9 mins ago
Quality Assurance Specialist
C2 GPS- Lower Rio Grande Workforce
Weslaco, TX
Compiles required monitoring documents and submits responses to Continuous Improvement Manager.
Added 9 mins ago
Territory Manager - Medical Device OEM (Portland, OR)
CVRx, Inc.
Remote, United States
As a Territory Manager at CVRx, you will play a pivotal role that combines your market development expertise with hands-on clinical and technical support, ensuring the success of CVRx…
Added 10 mins ago
Production Supervisor (Day Shift)
Ensign-Bickford Aerospace & Defense Company
Graham, KY
EBAD seeks a proven leader for the position of Production Supervisor. This position is located in Graham, KY and will report to the Value Stream Manager.
Added 11 mins ago
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Information Systems Security Manager
RIVIDIUM
Saint Louis, MO
- $140,000 to $150,000 USD / year
RiVidium Inc. is seeking an experienced Information Systems Security Manager to support the NGA Defender program. The selected candidate will be responsible for managing and overseeing the…
Added 12 mins ago
Manager, Safety & Environment
KITO CROSBY
Manheim, PA
The Manager, Environmental, Health & Safety (EHS) provides multi-site leadership for environmental, occupational health, safety, and workers’ compensation programs. This role develops and…
Added 12 mins ago
Sr Engineer - Systems Eng
Ally Bank
Detroit, MI
Serves as a technical expert to lower level engineers. Acts as a liaison between the development teams and infrastructure teams to ensure consistency and commonality in technology…
Added 12 mins ago
MI
Product Development Analyst
MGT Insurance
San Francisco, CA
- $100,000 to $150,000 USD / year
Coordinate with the Product Development Manager so implementation matches approved forms, rates, and rules

Netrio

Technical Account Manager

New York, NY, United States

$100,000 to $125,000 USD / year

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Job details

Pay: $100,000 to $125,000 USD / year
Experience: Bachelor's degree in an Information Technology related field, or 5+ years of comparable experience in a technology-related, customer-facing role
Posting language: English
Posted: Nov 6, 2026

Original job description

About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

About the role Netrio's Technical Account Manager (TAM) leads by example and communicates clearly about what matters to our customers, inspiring Customer Success across Netrio. The TAM directly contributes to client improvement, resulting in higher client retention and impactful company growth. Your concise, relevant and clear communication across Netrio teams, including Cybersecurity, XDR and Managed IT services, ensures continuity of services, an improved customer experience and coordination of data-driven metrics. Consistent action plan execution and fearless communication increase client loyalty, set the entire team up for success, and allow business leaders to focus on the strategy and vision of the team. The Technical Account Manager is empowered to challenge the status quo, acting as both a team player and one who can work independently. What you'll do Cross-Functional Coordination and Process Governance

Own client technical escalations and their resolution, working alongside the Customer Success Manager (CSM) to ensure the client's technical issues are remedied
Ensure clear and consistent technical communication between Managed IT, Customer Success, XDR and Cybersecurity governance teams
Report on issue trends and identify service improvement opportunities
Identify trends in recurring issues and drive problem management efforts to completion
Participate in vendor due-diligence exercises, including review of security, data integrity and availability services, and complete DDQ requests from clients
Assist Delivery Managers in ensuring proactive governance activities are completed and reported on schedule
Create and update client documentation
Ensure pen test remediation is completed for assigned Managed IT accounts
Respond to client-specific reporting requests
Manage expectations and be able to say "no"
Manage tradeoffs and advise on the impact of changes in features, schedules and scope, and how they affect cost, delivery and project objectives; invoke change orders as needed
Test approaches for organizational improvements, and vocalize areas where automation will have high impact
Collaborate cross-functionally to ensure successful delivery of small projects, migrations and upgrades, scoping and delivering them internally (large projects are scoped and delivered by Professional Services)
Drive onboarding process and quality
Help the Professional Services team overcome delays in implementation
Monitor multiple projects and report status to the team, stakeholders, customers and leadership

Inspiring a Positive and Collaborative Culture

Be someone Netrio employees trust and enjoy working with, and a strong fit with Netrio's mission and values
Be essential to the operating team through your collaboration, support and accurate execution that drive towards successful outcomes
Provide mentorship to the Customer Success Coordinator
Identify and communicate where internal communications and workflow feel less than optimal, developing a voice within the team
Develop personal career goals and a plan to achieve them
Identify areas of growth to enhance your skillset and align with internal or external training and learning opportunities

Qualifications

Required

Bachelor's degree in an Information Technology related field, or 5+ years of comparable experience in a technology-related, customer-facing role
Outstanding interpersonal, written and oral communication skills, with a focus on rapport-building and managing expectations, and the ability to distill complex technical messages for both technical and non-technical audiences
Proficiency in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations
Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades and new site deployments
Highly self-motivated and self-directed in a fast-paced team environment
Sharp attention to detail with proven analytical and critical thinking skills
Effective time management and excellent prioritization skills

Preferred

Experience with Managed Service Providers (MSP)
O365, Azure, and Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience
Experience managing an IT function in the financial, professional services or alternative investment market
Certifications in cloud services, network management or cybersecurity, such as CCNA, CISSP, Azure Fundamentals and VCP (a plus, but not required)

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