Jobs in the United States

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Added 2 mins ago
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Anthropologie Assistant Department Manager
Anthropologie
Atlanta, GA
- $22 USD / hour
The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the…
Added 24 mins ago
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Technical Account Manager
Netrio
New York, NY
- $100,000 to $125,000 USD / year
…the strategy and vision of the team. The Technical Account Manager is empowered to challenge the status quo, acting as both a team player and one who can work…
Added 29 mins ago
Food Service - Jr Sous Chef
SSA Group
Asheboro, NC
Actively and efficiently responds to guest and client feedback, with a report to the operations manager to ensure that any potential complaints are mitigated against further occurrence.
Added 45 mins ago
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Manager, Publishing Operations
Jobgether
Remote, United States
- $126,000 to $148,500 USD / year
We are seeking an experienced Publishing Operations Manager to lead project management activities and oversee the successful delivery of publishing initiatives within a creative and…
Added 2 hours ago
Seasonal Sales Associate, UGG
Deckers Retail, LLC
Pleasant Prairie, WI
…of a team; you report to work on time and notify your Store Manager in advance if you will be late or…
Added 2 hours ago
Technical Sales Specialist - Atlanta GA
IPG
Atlanta, GA
Immediate Supervisor: Regional Field Service Manager
Added 4 hours ago
Hospitality Ambassador
McDonald's
MARIANNA, FL
Career Development & Advancement Opportunities (Crew Trainer and Shift Manager paths)
Added 4 hours ago
Assistant Manager (Access Center) - Boynton Beach, Florida
NYU Langone Medical Center
Boynton Beach, FL
We have an exciting opportunity to join our team as a Assistant Manager (Access Center) - Boynton Beach, Florida.
Added 4 hours ago
Institutional Review Board Specialist I
AdventHealth
Orlando, FL
…assigns reviews to IRB members. Interacts directly with IRB manager, IRB Chair, IRB members, physician researchers, other researchers, and study teams daily to facilitate the research…
Added 5 hours ago
Seasonal Associate - Famous Footwear
Famous Footwear
TEMPE, AZ
…to your store, our brands, and our company. You are a team player, celebrating individual and team successes. You are committed to staying informed about trends and sharing that knowledge…
Added 5 hours ago
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Studio Manager
Frenchies of Highlands Ranch & Lone Tree
Lone Tree, CO
- $45,000 to $55,000 USD / year
Frenchies Modern Nail Care is looking for a dedicated, goal-oriented Operations/Salon manager. The Operations & Salon Manager is accountable for all day-to-day operations and supply…
Added 5 hours ago
General Manager at KidStrong South Austin
KidStrong Texas
Austin, TX
Welcome to KidStrong, where we help kids win at life! If you're ready to lead, inspire, and make a difference, we want you to be our next General Manager.
Added 6 hours ago
Mobile Program Manager (48196)
Dilkon Medical Center | Winslow Indian Health Care
Dilkon, AZ
Under the general supervision of the Director of Hozhoogo Iina Wellness, the Mobile Program Manager will oversee operations of the mobile program. The incumbent works in collaboration with…
Added 6 hours ago
Recruitment Specialist (48195)
Dilkon Medical Center | Winslow Indian Health Care
Dilkon, AZ
Under general supervision of the Human Resources Manager, the Recruitment Specialist is responsible for managing full-cycle recruitment activities to support the staffing needs of Winslow…
Added 7 hours ago
Maintenance Technician, Facilities I
SPCA of Texas
Dallas, TX
Additional tasks assigned by Maintenance Manager.
Added 7 hours ago
Senior Manager, International Tax
The Coca-Cola Company
Atlanta, GA
…commitment to growth with purpose. We are seeking a new Senior Manager role within our Corporate Tax Department’s Transfer Pricing team, based in Atlanta - an opportunity to contribute to…
Added 8 hours ago
M&
2027 Summer Internship Program
Marsh & McLennan
Spokane, WA
- $18.85 USD / hour
…Internship Program. Our ideal candidate will be a collaborative team player and possess a desire to seek a future career within risk…
Added 8 hours ago
Area VP, Sales
Serval
San Francisco, CA · New York, NY
- Deep expertise in territory design, coverage modeling, and frontline manager development
Added 8 hours ago
M&
2027 Summer Internship Program: Construction/Surety Specialty Practice
Marsh & McLennan
Spokane, WA
- $18.85 USD / hour
…Internship Program. Our ideal candidate will be a collaborative team player and possess a desire to seek a future career within risk…
Added 8 hours ago
M&
2027 Summer Internship Program - Crop Risk Management
Marsh & McLennan
Spokane, WA
- $18.85 USD / hour
…Internship Program. Our ideal candidate will be a collaborative team player and possess a desire to seek a future career within risk…
Added 8 hours ago
M&
2027 Summer Internship Program - Crop Risk Management
Marsh & McLennan
Yakima, WA
- $18.85 USD / hour
…Internship Program. Our ideal candidate will be a collaborative team player and possess a desire to seek a future career within risk…
Added 8 hours ago
M&
2027 Summer Internship Program - Agribusiness Specialty Practice
Marsh & McLennan
Yakima, WA
- $18.85 USD / hour
…Internship Program. Our ideal candidate will be a collaborative team player and possess a desire to seek a future career within risk…
Added 9 hours ago
Wholesale Parts Salesperson
Hoover Toyota
Hoover, AL
Are you a team player with a strong work ethic? Do you have a go-getter personality with a customer service focus? Are you looking for a career with exponential opportunity for growth? If…
Added 9 hours ago
Wholesale Parts Salesperson
Hudson Automotive Group
Hoover, AL
Are you a team player with a strong work ethic? Do you have a go-getter personality with a customer service focus? Are you looking for a career with exponential opportunity for growth? If…
Added 10 hours ago
Manager, Supplier Development Engineering
SpaceX
Cape Canaveral, FL
This manager will lead Supplier Development Engineering for Starship pads and launch sites and for Falcon/Dragon flight hardware, including the non-flight hardware those programs depend on.…

Netrio

Technical Account Manager

New York, NY, United States

$100,000 to $125,000 USD / year

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Job details

Pay: $100,000 to $125,000 USD / year
Experience: Bachelor's degree in an Information Technology related field, or 5+ years of comparable experience in a technology-related, customer-facing role
Posting language: English
Posted: Nov 6, 2026

Original job description

About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

About the role Netrio's Technical Account Manager (TAM) leads by example and communicates clearly about what matters to our customers, inspiring Customer Success across Netrio. The TAM directly contributes to client improvement, resulting in higher client retention and impactful company growth. Your concise, relevant and clear communication across Netrio teams, including Cybersecurity, XDR and Managed IT services, ensures continuity of services, an improved customer experience and coordination of data-driven metrics. Consistent action plan execution and fearless communication increase client loyalty, set the entire team up for success, and allow business leaders to focus on the strategy and vision of the team. The Technical Account Manager is empowered to challenge the status quo, acting as both a team player and one who can work independently. What you'll do Cross-Functional Coordination and Process Governance

Own client technical escalations and their resolution, working alongside the Customer Success Manager (CSM) to ensure the client's technical issues are remedied
Ensure clear and consistent technical communication between Managed IT, Customer Success, XDR and Cybersecurity governance teams
Report on issue trends and identify service improvement opportunities
Identify trends in recurring issues and drive problem management efforts to completion
Participate in vendor due-diligence exercises, including review of security, data integrity and availability services, and complete DDQ requests from clients
Assist Delivery Managers in ensuring proactive governance activities are completed and reported on schedule
Create and update client documentation
Ensure pen test remediation is completed for assigned Managed IT accounts
Respond to client-specific reporting requests
Manage expectations and be able to say "no"
Manage tradeoffs and advise on the impact of changes in features, schedules and scope, and how they affect cost, delivery and project objectives; invoke change orders as needed
Test approaches for organizational improvements, and vocalize areas where automation will have high impact
Collaborate cross-functionally to ensure successful delivery of small projects, migrations and upgrades, scoping and delivering them internally (large projects are scoped and delivered by Professional Services)
Drive onboarding process and quality
Help the Professional Services team overcome delays in implementation
Monitor multiple projects and report status to the team, stakeholders, customers and leadership

Inspiring a Positive and Collaborative Culture

Be someone Netrio employees trust and enjoy working with, and a strong fit with Netrio's mission and values
Be essential to the operating team through your collaboration, support and accurate execution that drive towards successful outcomes
Provide mentorship to the Customer Success Coordinator
Identify and communicate where internal communications and workflow feel less than optimal, developing a voice within the team
Develop personal career goals and a plan to achieve them
Identify areas of growth to enhance your skillset and align with internal or external training and learning opportunities

Qualifications

Required

Bachelor's degree in an Information Technology related field, or 5+ years of comparable experience in a technology-related, customer-facing role
Outstanding interpersonal, written and oral communication skills, with a focus on rapport-building and managing expectations, and the ability to distill complex technical messages for both technical and non-technical audiences
Proficiency in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations
Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades and new site deployments
Highly self-motivated and self-directed in a fast-paced team environment
Sharp attention to detail with proven analytical and critical thinking skills
Effective time management and excellent prioritization skills

Preferred

Experience with Managed Service Providers (MSP)
O365, Azure, and Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience
Experience managing an IT function in the financial, professional services or alternative investment market
Certifications in cloud services, network management or cybersecurity, such as CCNA, CISSP, Azure Fundamentals and VCP (a plus, but not required)

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