At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It’s free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back.
The Role
As the Technical Services Coordinator, you will support the Technical Services Manager, focusing on the permanent elements and touring experiences that bring Netflix House to life. This coordinator blends the focus of prioritization, hustle, and a love for continuous improvement of technical systems and processes.
You will be involved with all on-site technical services needs, including preventative maintenance, daily technical support for operations, and vendor coordination across our retail spaces, rotating immersive experiences, and third-floor venue featuring an immersive gaming arcade, full-service bar, outdoor patio, and rooftop space. You will ensure schedules and priorities are met to best serve our Fans and Employees. This individual will need to communicate with internal and third-party partners to ensure resources are readily available to maintain the complex technical nature of the Netflix House experience.
What you will do:
- Assist in the daily support, maintenance, and technical readiness of Netflix House attractions, including lighting, A/V, show control, scenic, and special effects systems.
- Support the Technical Services Manager in maintaining all technical aspects of Netflix House's permanent and touring experiences, including preventative maintenance, daily handoff to operations, and ad-hoc work.
- Coordinate with external vendors and contractors to schedule routine and emergency repairs, ensuring minimal disruption to Fan-facing operations.
- Support load-ins, upgrades, and reconfigurations of both permanent and touring experiences.
- Work closely and communicate with Netflix Creative, Attractions, and Operations teams.
- Work with technical production teams on needed design changes and/or modifications to ensure Netflix House Technical Sustainability is upheld and current.
- Participate in environmental, health and safety (EHS) and compliance initiatives, including routine inspections and readiness drills.
- Assist with technical setup, AVL support, execution, and troubleshooting for special events, seasonal activations, and ongoing programming across the House.
- Contribute to regular reporting and briefings that capture technical activity, needs, and insights.
- Coordinate with corporate resources to establish best practices in technical services.
- Manage documentation and tracking for technical elements.
- Promote and foster a mindset of continuous innovation for internal teams and external partners.
- Establish regular meetings with key stakeholders to update on progress and solicit feedback.
What we need from you:
- Applicants must be at least 18 years of age to be considered for employment.
- Demonstrated, 3+ years of technical experience in location-based entertainment industry, technical theme park maintenance, technical theater operations, or similar.
- Knowledge and excitement of both permanent and touring experiences around the world.
- Knowledge of all aspects of theatrical technical systems [lighting, AV, show control, scenic integration, SFPX, rigging, Qsys, Dante, Networking (VLANs, unicast vs. multicast)]
- Familiarity with standards and regulatory bodies such as ASTM F24, UL, and TUV.
- Knowledge of current and future technology trends.
- Knowledge of Autodesk software (CAD, Revit, etc.)
- Strong organizational skills with the ability to prioritize tasks, manage vendors, and track maintenance schedules in a high-paced environment.
- Strong desire to think outside the box and innovate through technical solutions.
- Excellent communication skills, both verbal and digital.
- Excellent organizing skills using digital tools and Google Suite.
- Availability to work days, nights, weekends, and holidays at a 365-day attraction.
Compensation: $27.88 - $40.87 per hour
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you need an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Netflix House is a unique culture and environment. Learn more here.
Job is open for no less than 7 days and will be removed when the position is filled.
