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Added 1 min ago
Sr. Product Manager
Safe-Guard Products International LLC
Atlanta, GA
…strategy, roadmap, and execution of our Rating Engine - the core system that powers how we price and rate risk across our business. This is a highly strategic role: annual rate changes are…
Added 8 mins ago
Electrical Engineer
LaSalle Network
Lisle, IL
Perform or review power system studies, including protective device coordination and arc flash, and keep the SKM model current
Added 9 mins ago
CC
Platform Engineer
Colorado College
Colorado Springs, CO
- $75,748 to $92,791 USD / year
The Platform Engineer provides technical leadership in the design, deployment, administration, and ongoing support of the College's enterprise infrastructure systems. Manages highly…
Added 11 mins ago
Systems Engineer
Malibu Boats, LLC
Loudon, TN
As a Systems Engineer, you will design, build, secure, and support Malibu's identity, collaboration, and cloud infrastructure across all MBI brands. The role is centered on Microsoft Entra…
Added 12 mins ago
UG
Architect - Remote
UnitedHealth Group
Fort Washington, PA
- $112,700 to $193,200 USD / year
A System Claims Architect is a strategic resource for UnitedHealth Group. This individual could be involved across many aspects of architecture, design, build, engineer and implement…
Added 14 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
Leave the system better explained than you found it. What you build should be maintainable and extensible by an engineer who has never seen it, which means clear documentation and design…
Added 14 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
Leave the system better explained than you found it. What you build should be maintainable and extensible by an engineer who has never seen it, which means clear documentation and design…
Added 14 mins ago
Software Development Engineer - Embedded, Amazon Leo
Amazon
Redmond, WA
Write system applications for the various satellite systems and device interfaces like CAN etc.
Added 14 mins ago
A
PCB Designer - Xpedition
Actalent
Redmond, WA
- $60 to $80 USD / hour
This role is for a sr PCB Design Engineer supporting a satellite constellation program. You will define and implement multiple spacecraft subsystems and contribute to all phases of system…
Added 14 mins ago
A
Remote PCB Designer - Xpedition
Actalent
Redmond, WA
- $60 to $80 USD / hour
This role is for a senior PCB Design Engineer supporting a satellite constellation program. You will define and implement multiple spacecraft subsystems and contribute to all phases of…
Added 14 mins ago
Software Dev Engineer, Software Controller, CLOS Fabric Engineering, AWS
Amazon
Seattle, WA
AWS Infrastructure Services is looking for a Software Development Engineer to join the Data Center Network organization. We're the people who keep the cloud running - owning the design,…
Added 14 mins ago
Software Developer Engineer, Amazon WorkSpaces Core Managed Instances
Amazon
Seattle, WA
…experiences and robust platform services to the underlying system components that enable seamless provisioning, management, and performance at scale. Collaborating with a diverse team of…
Added 14 mins ago
Software Development Engineer, AWS Quick Business Intelligence
Amazon
Seattle, WA
Amazon Web Services (AWS) QuickSight is looking to hire an experienced Software Development Engineer to support the fast growing organization that builds world class experiences and…
Added 14 mins ago
Engineer 2
Nordstrom
Seattle, WA
Nordstrom's Marketing Content Orchestration (MCO) team is looking for a curious, motivated software Engineer 2 who is eager to learn and grow to help modernize how Nordstrom creates and…
Added 15 mins ago
Software Engineer III, AI/ML GenAI
Google
Kirkland, WA · Seattle, WA
…including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and…
Added 17 mins ago
Principal Mission Engineer - Full Stack (Secret Clearance Required)
STR
San Diego, CA
Principal Mission Engineer (Full Stack) (Secret Clearance Required)
Added 17 mins ago
Principal Mission Engineer - Full Stack (Secret Clearance Required)
STR
Arlington, VA
Principal Mission Engineer (Full Stack) (Secret Clearance Required)
Added 17 mins ago
Principal Mission Engineer - Full Stack (Secret Clearance Required)
STR
Remote, United States
Principal Mission Engineer (Full Stack) (Secret Clearance Required)
Added 19 mins ago
Electrical Engineer I (For SNC Summer 2026 Interns Only)
Sierra Nevada Corporation
Plano, TX
…humanity through technology and imagination! As an Electrical Engineer I, you will be involved in the initial phases of research, design, and development of electrical/electronic systems…
Added 22 mins ago
Technical Support Engineer
NetDocuments
Remote, United States
NetDocuments is seeking a Technical Support Engineer to provide support interfacing primarily via web/email and phone with customers to resolve technical complications within the…
Added 24 mins ago
Cloud and Infrastructure Engineering Manager
RES
Denver, CO
This is a working manager position. The ideal candidate is an experienced Azure and infrastructure engineer who still enjoys hands-on work, has led a small to medium technical team, and…
Added 26 mins ago
Sr. Product Manager
Safe-Guard Products International LLC
Atlanta, GA
…strategy, roadmap, and execution of our Rating Engine - the core system that powers how we price and rate risk across our business. This is a highly strategic role: annual rate changes are…
Added 26 mins ago
Assistant Plant Operator 26-1260
WIN WASTE INNOVATIONS
Saugus, MA
Operates all aspects of demineralization system, including making required adjustments to system safely and accurately. Performs water testing and treatment using knowledge of boiler water…
Added 27 mins ago
Open Tenure / Tenure Track
University of Texas Arlington
TX
…students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1…
Added 42 mins ago
Immediate Opening: Middle School CTE: Engineering Teacher
Frederick County Public Schools
Frederick, MD
…the salary procedures of the Frederick County Public School…

NetDocuments

Technical Support Engineer

Remote, United States

The compensation range for this position is: $55,000 - $65,000

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Job details

Pay: The compensation range for this position is: $55,000 - $65,000
Experience: 2+ years’ relevant experience in a technical specific role
Posting language: English
Posted: Nov 6, 2026

Original job description

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

About NetDocuments

At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph - a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:

Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
Five-time Top Workplace USA winner
Five-time Salt Lake Tribune Top Workplace
Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.

About the opportunity:

NetDocuments is seeking a Technical Support Engineer to provide support interfacing primarily via web/email and phone with customers to resolve technical complications within the NetDocuments platform. The Technical Support Engineer will report to the Customer Support Manager. The ideal candidate will have experience and understand troubleshooting technical questions from B2B clients.

What your contributions will be:

Become technically proficient in the NetDocuments suite of products
Answer incoming phone calls and own incoming Support Cases through our Support Portal
Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform
Manage and respond to your backlog of Support Cases in a timely fashion
Own your Support Cases from creation through resolution
Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues
Participate in KCS by creating and editing Knowledge Base articles
Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers
Assist in after hours on-call Support rotation (optional and paid)
Other duties as assigned

What you will bring to the team:

Technical Capacity – you know your way around an Operating System and are actively interested in the technology that makes the world run
Customer Focus – you are empathetic and able to understand the pain points your customer is facing
Problem Solving – you can see the difference between the desired result and the observed result and can think tactically about how to get there
Communication Proficiency – you are an active listener and know how to help customers and peers understand any issue whether in writing or on the phone
Task Management – you own your day and can prioritize it accordingly while balancing the needs of your incoming work

What you will need for success:

Associates or bachelor’s degree in computer science or IT related field or equivalent experience
2+ years’ relevant experience in a technical specific role
Experience using and/or troubleshooting issues with:
Windows 7-11
OSX Sierra-Golden Gate
Office 2010-365
iOS/Android
Command Line/Terminal
Windows Registry
Active Directory

Ideally you will have:

Experience with the following Systems:

MS SQL
Couchbase
Citrix
REST API
SAML Authentication

Experience with the following Tools:

Fiddler or Wireshark
Splunk or Datadog
Windows Administrative Tools (Event Viewer, Task Manager, Process Monitor)
Browser-based Dev tools
Claude or similar AI tools

What you will receive:

90% healthcare premiums company covered
HSA company contribution
401K match at 4% with immediate vesting
Flexible PTO (typically 3 to 4 weeks a year)
10 paid holidays
Monthly contributions for wellness
Access to LinkedIn Learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $55,000 - $65,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

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More about this job

Skills

Technical support
NetDocuments
Customer service
Troubleshooting
Troubleshoot
Software development
Reporting
Editing
Problem solving
Communication skills
Manage schedule of tasks
Computer science
Microsoft Windows
Oracle Golden Gate
Microsoft Office
Microsoft Active Directory
SQL
SAML
Wireshark
Splunk
Datadog

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