Jobs in the United States

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Added 1 min ago
ENVIRONMENTAL ENGINEER/PHYSICAL SCIENTIST
Naval Facilities Engineering Command
Bangor, WA
Added 1 min ago
Senior Clinical Engineer - Sonographer (onsite Bothell, WA)
Fujifilm
Bothell, WA
As a Sr. Clinical Engineer, you will use your ultrasound expertise and medical device industry experience to identify, document, design, and develop point-of-care ultrasound systems,…
Added 1 min ago
MES Engineer IT Systems
Bristol Myers Squibb
Bothell, WA
…Computer System Validation (CSV). Hands-on Breyanzi process knowledge is a strong advantage, and eMES development experience will stand out. Strong analytical, problem-solving, and…
Added 1 min ago
Senior Project Engineer
Reckitt
Zeeland, MI
…everything we do. We are currently in need of a Sr. Project Engineer that will be responsible for executing a wide range of engineering based projects within our Zeeland based manufacturing…
Added 1 min ago
Sr Ops Engineer - Mechanical Equipment SME, One MHS
Amazon
Bellevue, WA
Experience in Lean Management, Six Sigma and other operations engineer tools
Added 1 min ago
Principal Supplier Quality Engineer, Leo Quality
Amazon
Bellevue, WA
As a Principal Supplier Quality Engineer, you will develop, drive and optimize mechanisms for quality assurance and control activities for a large supply chain of electronics, mechanical…
Added 1 min ago
Software Development Manager, Flight Software, Amazon Leo, Amazon Leo - Avionics End Point and FDIR
Amazon
Redmond, WA
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build…
Added 1 min ago
C
Bldg Sr Engineer
CBRE
Redmond, WA
- From $45.67 USD / hour
…system operations and performance. Has critical, specialized knowledge required at client…
Added 1 min ago
C
Assistant Building Engineer
CBRE
Fairwood, WA · Bellevue, WA · Bothell, WA · Covington, WA · Mill Creek, WA · Redmond, WA · Mountlake Terrace, WA · Mill Creek East, WA · Sammamish, WA · West Lake Sammamish, WA · Issaquah, WA · North Creek, WA · Lynnwood, WA
- $17.14 to $35 USD / hour
Support energy management by ensuring all building systems are operating efficiently.
Added 1 min ago
Lead Software Engineer
Highmark Health
Olympia, WA
Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, unit testing, code reviews, source…
Added 1 min ago
Associate Software Engineer
Highmark Health
Olympia, WA
Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, unit testing, code reviews, source…
Added 1 min ago
Software Engineer 2
Humana
Olympia, WA
The Software Engineer 2 will join a collaborative engineering team focused on building and enhancing applications that support cybersecurity and identity access management initiatives. This…
Added 2 mins ago
Senior Telecom Engineer
Maximus
Olympia, WA
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 2 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Olympia, WA
…technologies. This role requires a passion for programming and knowledge in Cloud technologies such as Terraform, AWS Services, Docker, Kubernetes, and familiar with Git development. The…
Added 2 mins ago
Director - Customer Response Engineering
Trellix
Olympia, WA
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 2 mins ago
Network Operations Engineer
Meta
Olympia, WA
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 2 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Olympia, WA
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
Added 2 mins ago
A
Senior SDE, Luna Gen AI
Amazon
Seattle, WA
- $151,300 to $261,500 USD / year
We are seeking a Senior Software Development Engineer to join our Gen AI & Strategic Initiatives team that spans our Amazon Luna business. You will be a critical early member as we drive…
Added 2 mins ago
Civil Engineer, DC Land Development Strategy, Global Engineering Strategy
Amazon
Seattle, WA
The Global Engineering Strategy team (GES) is looking for a results-oriented, inventive Civil Engineer to drive front end engineering and design strategy for new owned and leased site…
Added 2 mins ago
Software Dev Engineer II, AWS Builder Acceleration
Amazon
Seattle, WA
Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management,…
Added 2 mins ago
Quality Engineer- Construction
Amazon
Seattle, WA
The Quality Assurance Engineer (QAE) serves as a key operational and technical partner within AWS Data Center Engineering (DCE), d supporting the delivery of large-scale hyperscale data…
Added 2 mins ago
Sr. Controls Engineer, Data Center, Colocation Regional Engineering - AMER
Amazon
Seattle, WA
As a Controls Colo Engineer, you will work with internal business teams and with colocation vendors to identify, document, and resolve any operational/design deficiencies which could impact…
Added 2 mins ago
Sr. Software Dev Engineer, Amazon CloudFront (Media & Entertainment)
Amazon
Seattle, WA
Amazon CloudFront is looking for an experienced Software Development Engineer to join our Video Delivery team in Seattle, WA. CloudFront is one of the world's largest content delivery…
Added 2 mins ago
Hardware Development Engineer II, AWS Mainstream Compute
Amazon
Seattle, WA
…goals, leveraging your experience with server design and the knowledge of various teams to architect the solutions that we will deploy at…
Added 2 mins ago
Site Risk & Due Diligence Manager, Risk and Resiliency
Amazon
Seattle, WA
The right person for this role will have a strong track record of technical program management, the demonstrated ability to deliver multiple high priority projects simultaneously, the…

NetDocuments

Technical Support Engineer

Remote, United States

The compensation range for this position is: $55,000 - $65,000

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Job details

Pay: The compensation range for this position is: $55,000 - $65,000
Experience: 2+ years’ relevant experience in a technical specific role
Posting language: English
Posted: Nov 6, 2026

Original job description

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

About NetDocuments

At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph - a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:

Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
Five-time Top Workplace USA winner
Five-time Salt Lake Tribune Top Workplace
Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.

About the opportunity:

NetDocuments is seeking a Technical Support Engineer to provide support interfacing primarily via web/email and phone with customers to resolve technical complications within the NetDocuments platform. The Technical Support Engineer will report to the Customer Support Manager. The ideal candidate will have experience and understand troubleshooting technical questions from B2B clients.

What your contributions will be:

Become technically proficient in the NetDocuments suite of products
Answer incoming phone calls and own incoming Support Cases through our Support Portal
Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform
Manage and respond to your backlog of Support Cases in a timely fashion
Own your Support Cases from creation through resolution
Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues
Participate in KCS by creating and editing Knowledge Base articles
Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers
Assist in after hours on-call Support rotation (optional and paid)
Other duties as assigned

What you will bring to the team:

Technical Capacity – you know your way around an Operating System and are actively interested in the technology that makes the world run
Customer Focus – you are empathetic and able to understand the pain points your customer is facing
Problem Solving – you can see the difference between the desired result and the observed result and can think tactically about how to get there
Communication Proficiency – you are an active listener and know how to help customers and peers understand any issue whether in writing or on the phone
Task Management – you own your day and can prioritize it accordingly while balancing the needs of your incoming work

What you will need for success:

Associates or bachelor’s degree in computer science or IT related field or equivalent experience
2+ years’ relevant experience in a technical specific role
Experience using and/or troubleshooting issues with:
Windows 7-11
OSX Sierra-Golden Gate
Office 2010-365
iOS/Android
Command Line/Terminal
Windows Registry
Active Directory

Ideally you will have:

Experience with the following Systems:

MS SQL
Couchbase
Citrix
REST API
SAML Authentication

Experience with the following Tools:

Fiddler or Wireshark
Splunk or Datadog
Windows Administrative Tools (Event Viewer, Task Manager, Process Monitor)
Browser-based Dev tools
Claude or similar AI tools

What you will receive:

90% healthcare premiums company covered
HSA company contribution
401K match at 4% with immediate vesting
Flexible PTO (typically 3 to 4 weeks a year)
10 paid holidays
Monthly contributions for wellness
Access to LinkedIn Learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $55,000 - $65,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

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More about this job

Skills

Technical support
NetDocuments
Customer service
Troubleshooting
Troubleshoot
Software development
Reporting
Editing
Problem solving
Communication skills
Manage schedule of tasks
Computer science
Microsoft Windows
Oracle Golden Gate
Microsoft Office
Microsoft Active Directory
SQL
SAML
Wireshark
Splunk
Datadog

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