Jobs in the United States

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Added 1 min ago
Systems Engineer 4
Ultra Electronics Advanced Tactical Systems, Inc.
United States
Ultra I&C is hiring a Model Based Systems Engineer to join us in our Huntsville, AL or Austin, TX locations. This position will lead a variety of system design and development efforts…
Added 1 min ago
Senior Data Engineer – Energy Trading & Cloud Data Solutions
Talan
Houston
We are seeking a Senior Data Engineer with strong Energy Trading expertise to support a major client in designing and delivering cloud-based data solutions. This role combines hands-on data…
Added 2 mins ago
Software Development Engineer
ESO
Remote, United States
…planning, and day-to-day operations. As a Software Development Engineer III on this team, you’ll deliver features that make that work faster and more reliable for the people who use it…
Added 2 mins ago
Sr. Product Manager
Safe-Guard Products International LLC
Atlanta, GA
Job Title: Sr. Product Manager - Rating Engine
Added 2 mins ago
Data Engineer
Safe-Guard Products International LLC
Atlanta, GA
The Data Engineer leads complex data engineering projects and drives innovation in data architecture, automation and AI-enabled data products. This role builds the pipelines and data…
Added 10 mins ago
Junior Software Development Engineer in Test
Intercontinental Exchange Holdings, Inc.
Atlanta, GA
As a Junior Software Development Engineer in Test, you will work with Systems Analysts and Development Teams to understand business/product and system requirements. You will create,…
Added 13 mins ago
UG
Architect - Remote
UnitedHealth Group
Fort Washington, PA
- $112,700 to $193,200 USD / year
…involved across many aspects of architecture, design, build, engineer and implement technical solutions and capabilities providing technical leadership. Responsible for communicating…
Added 14 mins ago
Engineering Manager, Core Trust
Google
Kirkland, WA
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 14 mins ago
Senior Software Engineer, AI/ML GenAI, Core
Google
Kirkland, WA
Share Senior Software Engineer, AI/ML GenAI, Core
Added 14 mins ago
Senior Project Engineer
Reckitt
Zeeland, MI
…everything we do. We are currently in need of a Sr. Project Engineer that will be responsible for executing a wide range of engineering based projects within our Zeeland based manufacturing…
Added 15 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
Work directly with product managers and business stakeholders - finance, tax, and accounts payable operations - to understand what they need and why, so that you build the right thing. You…
Added 15 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
Work directly with product managers and business stakeholders - finance, tax, and accounts payable operations - to understand what they need and why, so that you build the right thing. You…
Added 15 mins ago
Software Development Manager, Flight Software, Amazon Leo, Amazon Leo - Avionics End Point and FDIR
Amazon
Redmond, WA
Define the technical direction and product roadmap for avionics endpoint firmware, balancing near-term delivery milestones with long-term architectural investments and operational…
Added 15 mins ago
Software Engineer, Core OS Capabilities
Meta
Redmond, WA
Software Engineer, Core OS Capabilities Responsibilities:
Added 15 mins ago
Software Development Engineer, APM Insights
Amazon
SEATTLE, WA
…across Amazon Publisher Monetization (APM). We serve business, product, tech, and science teams replacing manual intake-driven analytics with self-service, AI-powered experiences. Our…
Added 15 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
…across more than 150 AWS services. Every insight surfaced to AWS product leadership, from service adoption trends to revenue drivers, flows through systems our team designs, builds, and…
Added 15 mins ago
Software Development Engineer II, Personalization
Amazon
Seattle, WA
You are a software engineer with an interest in modern user interfaces, data science, telemetry, automation and performance. You have great problem solving skills. You have strong…
Added 15 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
…across more than 150 AWS services. Every insight surfaced to AWS product leadership, from service adoption trends to revenue drivers, flows through systems our team designs, builds, and…
Added 15 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
…across more than 150 AWS services. Every insight surfaced to AWS product leadership, from service adoption trends to revenue drivers, flows through systems our team designs, builds, and…
Added 15 mins ago
Software Development Engineer, AWS Quick Business Intelligence
Amazon
Seattle, WA
Amazon Web Services (AWS) QuickSight is looking to hire an experienced Software Development Engineer to support the fast growing organization that builds world class experiences and…
Added 15 mins ago
Senior Manager, Data Science
Nordstrom
Seattle, WA
The team works across personalization, recommendations, search and browse relevance, customer and product understanding, experimentation, and measurement.
Added 15 mins ago
Staff Software Engineer, Geo Automotive SDK
Google
Seattle, WA
Share Staff Software Engineer, Geo Automotive SDK
Added 15 mins ago
Senior Data Scientist - Personalization & Relevance
Nordstrom
Seattle, WA
Build deeper representations of customer intent, product understanding, and shopping context.
Added 15 mins ago
Engineer 2
Nordstrom
Seattle, WA
Nordstrom's Marketing Content Orchestration (MCO) team is looking for a curious, motivated software Engineer 2 who is eager to learn and grow to help modernize how Nordstrom creates and…
Added 15 mins ago
Data Analyst 3 - Insights Delivery Merchandising Analytics
Nordstrom
Seattle, WA

NetDocuments

Technical Support Engineer

Remote, United States

The compensation range for this position is: $55,000 - $65,000

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Job details

Pay: The compensation range for this position is: $55,000 - $65,000
Experience: 2+ years’ relevant experience in a technical specific role
Posting language: English
Posted: Nov 6, 2026

Original job description

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

About NetDocuments

At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph - a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:

Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
Five-time Top Workplace USA winner
Five-time Salt Lake Tribune Top Workplace
Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.

About the opportunity:

NetDocuments is seeking a Technical Support Engineer to provide support interfacing primarily via web/email and phone with customers to resolve technical complications within the NetDocuments platform. The Technical Support Engineer will report to the Customer Support Manager. The ideal candidate will have experience and understand troubleshooting technical questions from B2B clients.

What your contributions will be:

Become technically proficient in the NetDocuments suite of products
Answer incoming phone calls and own incoming Support Cases through our Support Portal
Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform
Manage and respond to your backlog of Support Cases in a timely fashion
Own your Support Cases from creation through resolution
Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues
Participate in KCS by creating and editing Knowledge Base articles
Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers
Assist in after hours on-call Support rotation (optional and paid)
Other duties as assigned

What you will bring to the team:

Technical Capacity – you know your way around an Operating System and are actively interested in the technology that makes the world run
Customer Focus – you are empathetic and able to understand the pain points your customer is facing
Problem Solving – you can see the difference between the desired result and the observed result and can think tactically about how to get there
Communication Proficiency – you are an active listener and know how to help customers and peers understand any issue whether in writing or on the phone
Task Management – you own your day and can prioritize it accordingly while balancing the needs of your incoming work

What you will need for success:

Associates or bachelor’s degree in computer science or IT related field or equivalent experience
2+ years’ relevant experience in a technical specific role
Experience using and/or troubleshooting issues with:
Windows 7-11
OSX Sierra-Golden Gate
Office 2010-365
iOS/Android
Command Line/Terminal
Windows Registry
Active Directory

Ideally you will have:

Experience with the following Systems:

MS SQL
Couchbase
Citrix
REST API
SAML Authentication

Experience with the following Tools:

Fiddler or Wireshark
Splunk or Datadog
Windows Administrative Tools (Event Viewer, Task Manager, Process Monitor)
Browser-based Dev tools
Claude or similar AI tools

What you will receive:

90% healthcare premiums company covered
HSA company contribution
401K match at 4% with immediate vesting
Flexible PTO (typically 3 to 4 weeks a year)
10 paid holidays
Monthly contributions for wellness
Access to LinkedIn Learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $55,000 - $65,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

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More about this job

Skills

Technical support
NetDocuments
Customer service
Troubleshooting
Troubleshoot
Software development
Reporting
Editing
Problem solving
Communication skills
Manage schedule of tasks
Computer science
Microsoft Windows
Oracle Golden Gate
Microsoft Office
Microsoft Active Directory
SQL
SAML
Wireshark
Splunk
Datadog

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