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Added 1 day ago
Lead Software Engineer
TDS Telecom
Remote, United States
The Lead Software Engineer works independently or leads teams of 5 or more people responsible for application design, development, testing, and problem resolution work teams with…
Added 2 days ago
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 2 days ago
TA
Senior Software Engineer (Platform Engineering)-Remote, USA
Tempus AI, Inc.
Remote, United States
- $130,000 to $150,000 USD / year
The Senior Software Engineer is a hands-on technical leader responsible for architecting and delivering the Java-based services at the core of Ambry's platform modernization. This role…
Added 2 days ago
B
Staff Client Support Engineer
BigID
Remote, United States
- $120,000 to $140,000 USD / year
CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
Added 2 days ago
Senior Solutions Sales Executive - Data & Analytics
ServiceNow
Remote, United States
Experience selling analytics or BI (such as Tableau, ThoughtSpot, Power BI, Qlik, or Oracle Analytics) or credible depth in modern data platforms, cloud data warehousing, data integration,…
Added 2 days ago
Senior Engineer, Exposure & Vulnerability Management
Recursion
Remote, United States
Help shift Recursion from periodic scans to continuous, risk-driven exposure management. You’ll build multi-agent systems that take vulnerabilities from discovery to verified closure, with…
Added 2 days ago
Sr. Solution Sales Executive - Data & Analytics - Healthcare West
ServiceNow
Remote, United States
Experience selling analytics or BI (such as Tableau, ThoughtSpot, Power BI, Qlik, or Oracle Analytics) or credible depth in modern data platforms, cloud data warehousing, data integration,…
Added 2 days ago
Sr Solution Sales Executive Data & Analytics - Energy
ServiceNow
Remote, United States
Experience selling analytics or BI (such as Tableau, ThoughtSpot, Power BI, Qlik, or Oracle Analytics) or credible depth in modern data platforms, cloud data warehousing, data integration,…
Added 2 days ago
H
Staff Backend Engineer, Internal
Horizon3
Remote, United States
- $229,000 to $270,000 USD / year
As a Staff Backend Engineer on the Internal Attack team, you'll set technical direction for the backend systems that power NodeZero's internal pentesting capabilities, from architecture and…
Added 2 days ago
Sr. Solution Sales Executive - Data & Analytics - CPG - WEST
ServiceNow
Remote, United States
Experience selling analytics or BI (such as Tableau, ThoughtSpot, Power BI, Qlik, or Oracle Analytics) or credible depth in modern data platforms, cloud data warehousing, data integration,…
Added 2 days ago
Technical Support Engineer
NetDocuments
Remote, United States
Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the…
Added 3 days ago
Sr. Software Engineer
The Home Depot
Remote, United States
…budget policies that directly govern release velocity, change management, and production risk during peak retail or high-traffic…
Added 3 days ago
CYBERSECURITY STAFF ENGINEER
The Home Depot
Remote, United States
…Tools such as Wireshark or SQL/DB2 to troubleshoot complex identity and access management (IAM) issues and resolve product…
Added 3 days ago
Staff Software Development Engineer
CVS Shared Services Resources LLC
Remote, United States
…world. Currently, we are seeking a Staff Software Development Engineer with deep, hands‑on experience building and operating backend, platform, and integration services at scale. In this…
Added 3 days ago
1
Engineering Manager, Infrastructure (Device Trust)
1Password
Remote, United States
- $192,000 to $278,000 USD / year
…productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading…
Added 3 days ago
Oracle Identity & Access Management Engineer
GD Information Technology, Inc.
Remote, United States
GDIT is seeking an Oracle Identity & Access Management Engineer supporting Hosting, Operations and Maintenance (HOM) services for the Centers for Medicare & Medicaid Services (CMS)…
Added 3 days ago
H
Engineering Manager, Internal Attack
Horizon3
Remote, United States
- $238,000 to $280,000 USD / year
- Guide work across the internal attack chain: credential access, Kerberos and delegation abuse, NTLM coercion and relay, AD Certificate Services, SCCM and other management planes, ACL and…
Added 3 days ago
AWS Cloud Security Engineer
Vertical Relevance
Remote, United States
Vertical Relevance is looking for an AWS Cloud Security Engineer to join our team as a full-time employee in New York Metro area and be available for Hybrid work. This person is responsible…
Added 3 days ago
J
Lead Site Reliability Engineer
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Site Reliability Engineer based in the United States.
Added 3 days ago
Platform Engineer - Identity & Access Management
Winning Edge Solutions LLC
Remote, United States
keywords: Identity Access Management, Identity Solutions, Sail Point, Oracle IAM, Cyber-Ark, Azure AD, AWS IAM, Forge Rock, OneLogin, OAuth, IAM
Added 3 days ago
Linux VmWare Operations Engineer
Information International Associates, Inc.
Remote, United States
· Red Hat Identity Management (IDM) or FreeIPA
Added 4 days ago
Senior DevOps Engineer
LEIDOS, INC.
Remote, United States
Knowledge of cloud security, identity and access management, vulnerability management, encryption, logging, monitoring, and secure infrastructure design.
Added 4 days ago
Sr. Software Engineer (EHR Integration Team)
Natera
Remote, United States
You will build SMART on FHIR apps that launch from Epic, Oracle Health (Cerner) and other
Added 4 days ago
FE
Software Engineer Advisor
Federal Express Corporation
Remote, United States
- $8,007.29 to $18,149.85 USD / month
· 2+ yrs deploying & scaling on GCP with strong expertise in Vertex AI, Cloud Run, Cloud Functions (2nd Gen), and Cloud SQL. Solid grasp of GCP IAM, Workload Identity, & Secret Manager.
Added 4 days ago
Lead Site Reliability Engineer - Remote
SAMC SitusAMC Holdings Corp
Remote, United States
Experience with Dashboarding and reporting Management

NetDocuments

Technical Support Engineer

Remote, United States

The compensation range for this position is: $55,000 - $65,000

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Job details

Pay: The compensation range for this position is: $55,000 - $65,000
Experience: 2+ years’ relevant experience in a technical specific role
Posting language: English
Posted: Nov 6, 2026

Original job description

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

About NetDocuments

At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph - a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:

Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
Five-time Top Workplace USA winner
Five-time Salt Lake Tribune Top Workplace
Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.

About the opportunity:

NetDocuments is seeking a Technical Support Engineer to provide support interfacing primarily via web/email and phone with customers to resolve technical complications within the NetDocuments platform. The Technical Support Engineer will report to the Customer Support Manager. The ideal candidate will have experience and understand troubleshooting technical questions from B2B clients.

What your contributions will be:

Become technically proficient in the NetDocuments suite of products
Answer incoming phone calls and own incoming Support Cases through our Support Portal
Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform
Manage and respond to your backlog of Support Cases in a timely fashion
Own your Support Cases from creation through resolution
Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues
Participate in KCS by creating and editing Knowledge Base articles
Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers
Assist in after hours on-call Support rotation (optional and paid)
Other duties as assigned

What you will bring to the team:

Technical Capacity – you know your way around an Operating System and are actively interested in the technology that makes the world run
Customer Focus – you are empathetic and able to understand the pain points your customer is facing
Problem Solving – you can see the difference between the desired result and the observed result and can think tactically about how to get there
Communication Proficiency – you are an active listener and know how to help customers and peers understand any issue whether in writing or on the phone
Task Management – you own your day and can prioritize it accordingly while balancing the needs of your incoming work

What you will need for success:

Associates or bachelor’s degree in computer science or IT related field or equivalent experience
2+ years’ relevant experience in a technical specific role
Experience using and/or troubleshooting issues with:
Windows 7-11
OSX Sierra-Golden Gate
Office 2010-365
iOS/Android
Command Line/Terminal
Windows Registry
Active Directory

Ideally you will have:

Experience with the following Systems:

MS SQL
Couchbase
Citrix
REST API
SAML Authentication

Experience with the following Tools:

Fiddler or Wireshark
Splunk or Datadog
Windows Administrative Tools (Event Viewer, Task Manager, Process Monitor)
Browser-based Dev tools
Claude or similar AI tools

What you will receive:

90% healthcare premiums company covered
HSA company contribution
401K match at 4% with immediate vesting
Flexible PTO (typically 3 to 4 weeks a year)
10 paid holidays
Monthly contributions for wellness
Access to LinkedIn Learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $55,000 - $65,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

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More about this job

Skills

Technical support
NetDocuments
Customer service
Troubleshooting
Troubleshoot
Software development
Reporting
Editing
Problem solving
Communication skills
Manage schedule of tasks
Computer science
Microsoft Windows
Oracle Golden Gate
Microsoft Office
Microsoft Active Directory
SQL
SAML
Wireshark
Splunk
Datadog

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