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Customer Success Account Manager
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Assistant Manager
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NetDocuments

Manager, Software Engineering

Remote, United States

The compensation range for this position is: $170,000 - $190,000

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Job details

Pay: The compensation range for this position is: $170,000 - $190,000
Experience: 6+ years of professional software engineering experience, including 2+ years managing engineering teams.
Posting language: English
Posted: Nov 6, 2026

Original job description

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

About NetDocuments

At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph - a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:

Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
Five-time Top Workplace USA winner
Five-time Salt Lake Tribune Top Workplace
Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.

What You’ll Do

NetDocuments is seeking an Engineering Manager to lead a team responsible for building and delivering shared AI capabilities across our platform. In this role, you will drive engineering execution, guide technical direction, and lead the development of scalable, secure, and reliable AI-powered solutions that enhance how legal professionals work.

You will partner closely with Product, Architecture, and senior engineering leaders to translate emerging AI technologies into meaningful product capabilities. This is a technical leadership role focused on driving delivery, developing engineering talent, and ensuring our AI solutions meet the highest standards of quality, performance, and enterprise readiness.

You will:

Drive Engineering Delivery & Execution

Lead the planning and execution of engineering initiatives, ensuring predictable delivery of high-quality AI capabilities.
Partner with Product and Architecture to translate customer needs and emerging AI technologies into scalable, secure solutions.
Balance feature development with system reliability, performance, cost efficiency, and operational excellence.
Proactively identify technical risks, dependencies, and tradeoffs, communicating recommendations to leadership and cross-functional stakeholders.
Establish clear priorities, accountability, and engineering practices that support consistent delivery.

Guide AI Technical Strategy & Architecture

Partner with Principal and Staff Engineers to guide architectural decisions, technical direction, and implementation strategies for AI-powered solutions.
Evaluate AI model selection and technical tradeoffs, including response quality, latency, scalability, and cost.
Guide the development of prompt engineering and retrieval-augmented generation (RAG) approaches to deliver accurate, contextually relevant AI experiences.
Establish expectations for AI evaluation, testing, and monitoring, including regression testing for model and prompt changes.
Ensure AI capabilities meet enterprise standards for security, privacy, compliance, and reliability.
Leverage technical knowledge of C#/.NET, microservices, containerization, and AWS or Azure to evaluate designs, remove blockers, and support engineering decisions.

Lead, Mentor & Develop Engineering Talent

Lead, coach, and develop a team of software engineers, supporting performance, career growth, and technical development.
Foster a culture of ownership, accountability, experimentation, and continuous improvement.
Drive hiring and talent development efforts to build a high-performing engineering team.
Encourage the adoption of modern engineering practices and AI-assisted development tools to improve productivity and software quality.
Create an environment where engineers collaborate effectively, challenge assumptions, and continuously improve technical solutions.

Drive Cross-Functional Collaboration & Alignment

Partner with Product, Design, Architecture, and other AI engineering teams to align technical priorities and shared platform capabilities.
Communicate engineering progress, technical decisions, risks, and tradeoffs clearly to stakeholders and senior leadership.
Build strong cross-functional relationships that support efficient decision-making and successful product delivery.
Translate complex technical concepts into clear business outcomes and recommendations.

What You’ll Need to Be Successful

6+ years of professional software engineering experience, including 2+ years managing engineering teams.
Experience delivering production-grade AI or LLM-powered features within an enterprise SaaS environment.
Strong understanding of large language models (LLMs), including prompt engineering, retrieval-augmented generation (RAG), context limitations, latency, cost considerations, and common failure modes.
Familiarity with AI evaluation methodologies, retrieval systems, and approaches for measuring model accuracy, reliability, and performance.
Understanding of AI agent architectures, tool-calling patterns, and emerging integration standards such as Model Context Protocol (MCP).
Strong technical foundation in modern software engineering, including distributed systems, microservices, and cloud-native architectures.
Experience with cloud platforms such as AWS or Azure and modern engineering practices including CI/CD, containerization, and observability.
Working knowledge of C#/.NET or similar backend development technologies, with the ability to evaluate technical designs and guide engineering decisions.
Demonstrated ability to lead engineering teams, manage competing priorities, and deliver complex technical initiatives.
Strong communication, collaboration, and stakeholder management skills, with the ability to influence technical and business decisions.
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

What Will Make You Stand Out

Experience developing AI-powered solutions within legal technology, document management, or other regulated industries.
Experience building and scaling document AI capabilities, including intelligent document processing and retrieval systems.
Experience evaluating and managing AI model providers, including performance, cost optimization, and vendor selection.
Familiarity with model customization techniques such as fine-tuning and the ability to evaluate their business and technical value.
Experience leading teams responsible for shared AI services or platform capabilities used across multiple products.
Proven success building high-performing engineering teams that consistently deliver impactful software.
Advanced degree in Computer Science, Engineering, or a related field.

What You’ll Love About NetDocuments

The People!
90% healthcare premiums company covered
HSA company contribution
401(k) match at 4% with immediate vesting
Flexible PTO (typically 3 to 4 weeks a year)
10 paid holidays
Monthly contributions for life activities & wellness
Access to LinkedIn Learning with monthly dedicated time to explore
Connection, access, and mentorship from exceptional leaders
Growing company with opportunities for advancement
Authenticity and accountability from leadership

Compensation Transparency

The compensation range for this position is: $170,000 - $190,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

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More about this job

Skills

NetDocuments
Lead a team
C#
.NET
Microservices
AWS
Microsoft Azure
Process improvement
Collaboration
Decision making
CI/CD
Back-end development
Communication skills
Stakeholder management
Computer science
Document management
Leadership

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